1,190 Massachusetts Alfa Romeo/1000 Service Centers

What can I say? Great experience all around... - larkinar

I initially called in an spoke with Won Chai, who did a fantastic job informing me of my soon to be new Infinity. He was low pressure and very helpful. I ended up driving down to Boston from New Hampshire the very next day to test out the G37. Won wasn't available so Jacob helped me out. Delightedly, he was very low pressure and informative as well. I ended up getting the car, and two months later, am very happy. The car rides great as Jacob promised. Furthermore, Jacob helped me get new winter car mats and a new intelligent key for the car; which goes to show you they care more about the customer than just a sale. I'll be coming back here for my next car, no doubt about it.

Bought one of the most expensive cars Volvo sells from - no.heat

Bought one of the most expensive cars Volvo sells from this dealer. No heat in electric mode -- their initial solution was to just drive in gas mode. Why bother buying a hybrid if you can't use electric for 5 months of the year?? Took 4 months to get the replacement part needed and they didn't even let me know when the car was ready. That was May; the heat seemed to work but I didn't need it. The first time I tried the heat again (Nov), it didn't come on; it will now take two months just to get the car back in and they won't order the part until they have the car.

A Tale of Fabulous Customer Service - Carnutz56

I purchased a 2013 Jeep Grand Cherokee from Brigham Gill's used car outlet in Hopkinton, MA. The process was seamless and Bill Fox was great. But that's only one reason why I would recommend this dealership. After a week with my beautiful vehicle I noticed a "clunking " sound in the drivetrain. I called the dealership and they were great and took the vehicle in very quickly. However when I got it back, the "clunking" was still there. They arranged that I bring the Jeep into the main dealership in Natick. Since this is a 3 hour round trip drive for me, they arranged for a loan car (they did not have to do this) for me to drive. I was met by Tom, the Service Manager, who was aware of my situation. He road tested the vehicle with me, identified the issue and arranged for my loaner car. He then turned me over to Ed, an excellent service advisor. I was in and out in 45 mins in a brand new Jeep Grand Cherokee ( Now I want a new one!!). However the tale is not over yet!. When I went to pick up the vehicle, I drove a few miles and the "clunking" was back. Darn it! But I returned to Brigham -Gill Service immediately. Ed and Tom were there to help. They were not frustrated with me, but rather they jumped on the issue right away, Tom had a tech ride with me and he heard the issue. They were as concerned with how I was feeling as much as they were with the problem itself.. Tom was so concerned that he arranged for the part I needed to be ordered, had one of his personnel drive to my house on Cape Cod, drop off a loaner (again a new (Grand Cherokee), and pick up my vehicle. NOW THAT IS SERVICE! They did the same to pick up my vehicle! I was very impressed and you should be too.The vehicle is fixed and runs great now. As I think about it, they could have given me a very typical response and pushed me out and on my way. But they didn't!! Instead they all took a personal interest in the matter and stuck with the issue until it was fixed. and I am sure at considerable expense too. They made me feel great and, honestly, I can't stop talking about their service to anyone who will listen. The GM should be proud of this group of Customer Service Experts. I am a Brigham- Gill customer for life now! Thank you Tom, Ed, Bill Fox and all the technicians that worked on my car . You guys are the best!

Went to Brookfield motors with my Magnum RT for a simple... - jeffmsp76

Went to Brookfield motors with my Magnum RT for a simple oil chg and tire rotation. As I take extreme care in maintaining my RT's appearance, I was already leery of having someone put a socket, or worse an IMPACT TOOL, to my beloved car's lugs. Imagine my dismay when I was advised that the previous owner had rounded the corners of the lugs just enough to make it impossible to remove them with the proper tool. INSTANT ulcer, with visions of some "get it done, get it out of here" service tech going to town on my wheels with a hammer and socket set. Not to worry though. Troy, the service manager assured me that they would complete the job scratch free. And he did, even taking the time to mock up a piece of cardboard and place it over the alloy wheel to keep them clean and scratch free. 99.9% of dealerships will NOT take the time to do this. They will instead blast them off with an impact gun and send you out the door without saying the word. I was extremely happy with my first experience at Brookfield motors and will now go there for all of my service. Although this was probably no big deal to Troy and his staff, it is this type of attention to detail that will keep a customer coming back. Thanks again!

Service guesses at what's wrong. - Deane123

Took our Dodge Caliber in for a warranty replacement of the rear suspension cradle. After they replaced it car had a very loud creaking noise. I had already bought new suspension parts so they put them in during cradle replacement. ( they charged me $150.00 to remove two bolts they say didn't need to come out for the cradle replacement but for putting in the parts that I supplied. Took it back for the creaking and they diagnosed that the struts needed replacing. They wanted $637.00 to replace the struts. I purchased new complete strut assemblies including springs and had them installed elsewhere. Total price $446.00. Creaking still there, not the struts. Took it back again and they said they greased the control arm, Creaking went away for 4-5 days and came back. Took back again and they said it was now the tow link in the rear and wanted $270.00 to replace them with NO guarantee it would correct the creaking. And wanted me to pay $55.00 for that diagnosis. Refused to pay for their guesswork and took the car back before they said I needed to replace engine and transmission to get rid of the creak they created. Sales may be Great but stay away from the Service.

Brian and everyone at Cambridge Auto Center were great. ... - JL1004

Brian and everyone at Cambridge Auto Center were great. They do great work and it is completed in a timely manner. My car looks brand new. I couldn't have asked for more. Overall it was a great experience and I would definitely refer friends and family to Cambridge Auto Center.