10 Massachusetts Saab Dealers

Return Customer...with a Smile! - Greg&Nadine

We recently purchased our second Audi from Fathers & Sons (Audi of West Springfield). Another great buying experience and great price! We returned based on our prior buying experience and exceptional service over the nearly 8 years we owned our prior Q5. Both Vinnie and "Z" were great on the sales side and Steve the Service Manager is excellent. My wife and I have always felt that buying a car is also buying the ongoing relationship with the dealership as long as you own the car and we've never been disappointed. Not to mention the car is amazing, there is nothing like driving an Audi! Keep up the great work Fathers & Sons!

Excellent mail order service with fast delivery! - Ed Jones

I needed replacement rubber mats for my Saab, and I found saabusaparts.com online. My order connected me to Charles River Saab or crsaab.com. My mats arrived in two days. I could not be happier.

We have been doing business with Village Saab since 1986,... - avms3

We have been doing business with Village Saab since 1986, and drive them exclusively. We have five Saabs in our family of five, and the safety and longevity of the cars and the honesty of the people keep us with Village Saab. We have never encountered the experiences some others have written about here. However, I have seen very demanding clients in both the sales and the service areas, and felt they were way out of line in their expectations and verbiage. We have done European delivery with VS, as well as new purchases, leases, and used purchases. We have never found better prices or more honest people, even though we have looked around. We still have a 1994 and a 1996 on the road. We are retiring to Florida soon, but will keep our connection with Village. We'd be thrilled if we could find a commensurate dealer in Florida.

Went to look at a used Saab. Friendly sales people, a... - cavtroop

Went to look at a used Saab. Friendly sales people, a little pushy but not out of the ordinary. Got to talking numbers on the car, and they refused to budge off their 'already very good' price, which was some $2k more than the value indicated by the big 3 valuation websites (edmunds, kbb, nada). Then, they look at my trade in, and made a down right insulting offer on it ($3500 less than the big 3 valuation), and refused to budge. In addition, I was told that one of the vehicles I wanted to look at was already sold. Here it is a week later, and of course, that vehicle is still on the lot. This dealer looks like they're hoping for uneducated consumers to walk in the door, be fed a line, and fall for their sales tactics. Don't go looking for even an average deal here, there isn't one to be had.

Avoid this dealership unless you want to waste your... - Carbuff11

Avoid this dealership unless you want to waste your precious car buying time. In 2006 I experienced frustration with their sales process. After spending more than an hour at the dealership, I still did not receive anything close to a purchase price and told the sales schmo that I needed one now or had to go. All I got was more "approximate pricing" and I left. Forward to last fall - I had recently moved to within 2 miles of the dealership and thought it would be worth trying them 1 more time. Big mistake! Same situation and made worse by the sales rep saying the car I was settling on would be "around $20k". I would not get a price unless I agreed to buy. What???? I told the "semi-retired" looking sales slug that I had been buying cars for over 35 years and I would never submit to that kind of nonsense. He was told that unless I got a firm price that I was leaving. As I started to leave, this clown had the audacity to say to me in a heated voice "DON'T COME BACK"! That did it...without using 1 curse word I exploded on him on the showroom floor about his actions and 128's ridiculous sales experience. By that time the "owner" appeared and had me go outside to discuss the situation. All this young "owner" did was fuel the flames. In retrospect, I thank these sales toads because I ended up buying a certified 2010 VW Passat that I have loved...and best of all, has retained MUCH more of its value versus the Saab 93 I was ready to buy.Whew...I dodged a bullet. once again DO NOT WASTE YOUR TIME EVEN CONSIDERING A VISIT TO THIS xxxx-HOLE!!!!

I dropped in at this Hyannis-area dealership to... - dgreen@aswltd.com

I dropped in at this Hyannis-area dealership to test-drive the new 2010 Saab 9-5 Aero. The old-school salesman I drew didn't seem very knowledgeable about or interested in either me or the vehicle. This GM dealership sells mostly Buick and Cadillac; their Saab franchise is probably an artifact of GM's ownership of Saab for the previous 20 years. After the test drive, I voiced my reservations in regard to the ride quality and lack of certain options, but he didn't seem much interested in finding the answers to my questions. I later learned on my own that the ride quality could be modified through a configuration menu, but he apparently didn't even know about that feature. The dealership had just received a Turbo4 version of this model the day before, and I thought that maybe its different suspension might be more to my liking. However, the salesman said that they not yet received a window sticker or invoice for the car and didn't even have any idea which equipment was on it. I thought that window stickers had by law to be affixed at the port of entry. He promised to call me with the information and set up a test drive. He did neither. Apparently he didn't consider me a serious sales prospect, which was a big mistake on his part. After waiting a week for a call-back, I went to another dealership, drew a much more pleasant, helpful, and better-informed salesman, test-drove both models, made my selection, and placed an order on the spot.

I went in during lunch beak for a trade in. I had... - mjguinto

I went in during lunch beak for a trade in. I had limited time and nobody came up to ask me for help. There seemed to be a shortage of staff and when I asked the front desk they told me that they would be right with me. Unfortunately my time ran out for my lunch break and I was not helped. I would rather go somewhere where they appreciate business and they are willing to help right away.

Both Saab and Volvo seem to have a laissez-faire... - dgreen@aswltd.com

Both Saab and Volvo seem to have a laissez-faire relationship with their franchises, with the result that many if not most of their dealerships are substantially below par in regard to customer relations, satisfaction, and retention. I have an excellent on-going relationship with my Volvo dealer, but had to weed through a lot of bad sales experiences and drive 85 miles from my home to finally find a winner. Car-buying is like a fairy tale: you have to kiss a lot of frogs before you find a prince. Saab suffers from the same problems, and a survey of local area dealerships on this site and others will reveal a high level of customer dissatisfaction with their sales and service. After having had several negative initial experiences with other dealers, I lucked into Shaw Saab in Hingham, a single marque South Shore dealership, and have had an excellent shopping and buying experience thus far. Their facility is bright, clean, inviting, and well laid-out. I called in advance, always a good idea rather than walking in cold contact, to make an appointment with the Internet/Sales Manager to test-drive several vehicles. He was not in on the day I wanted to come by, but Jason Gordon was extremely helpful, friendly, and informative. My wife and I drove three Saabs, made a choice, and placed an order within 24 hours. It is a shame that other area Saab dealerships cannot offer an even remotely similar customer experience, but I would unreservedly recommend Shaw Saab to Boston-area customers for a pleasant, hassle-free shopping and buying experience. As with Volvo, I have found that it is more than worthwhile to drive a good distance in order to find a decent dealership and be treated like a human being.