597 Maryland Used Car Service Centers

Rude, non-responsive front desk agents. - sara

Would never recommend. Very poor service department. Repairs not completed. Agents do not answer messages left by phone and email....just one example: have taken car in 2 times to get sunroof leaks fixed. Entire inside of car wet with condensation, floor mats soaked in water. After 2 days and $800+ paid, leaks/water recurred. On 11/11 tried to make appt. via internet but site broken. Sent emails to Brian, service agent and Bob Schrader, Gen. manager to set appt. On 11/12, called, spoke to Leo, Service mgr. Said he would have my car picked up TODAY, would let me know time. Never heard frrom Leo. By 2pm, called Leo, Brian, left messages. Still no responses. Finally got Brian on phone at 4:30. He thought Leo made plans for pickup. Did not say why never answered voice mail messages. Said he would have car picked up tomorrow. FINALLY heard from Leo at 5pm, said he "got busy and forgot". Great service!!??,eh?I Am NOT associated with VW dealership or service. center.

Best Adviser Ever - dageo

I have owned many BMW's and have found Kristina to best I have ever dealt with. She is not only knowledgeable, friendly and reliable, but more importantly she's honest. Never recommending something I don't need and not afraid to give me bad news as well (usually if I don't follow her advice). When my friends ask me why I drive past other dealers to go there I tell them "Kristina Williams"

Customer Service is Awesome! So amazing! - Honor

I highly recommended this dealership! The moment I walked in the doors - I was approached with friendly smiles. Over the last 12 years - I have purchased 5 Mercedes vehicles from this dealership. My representative during these years has been Mr Celestin Lovence - who has spent numerous hours in ensuring that my needs in the vehicle are met. Throughout the years, Mr Lovence kept in personal contact with me and husband and this last purchased has been a phenomenal experience. He is truly committed to the highest quality of character service!

Repair of collision damage - Susan G

The shop did a nice job of coordinating with the insurance company of the party that caused the damage. They did the repair in a timely manner, and the repair looks really nice.

Mitch Carr is a great Mercedes service center and a great... - baramo

Mitch Carr is a great Mercedes service center and a great auto repair shop overall. I wish they worked on other cars so I could take all my cars to him. There service team from mechanics to shop manager (Hal), and to Mr. Carr himself are great people and make you feel welcome in the shop. They do not upsell you on parts you do not need, and if you bring in your own parts (new) they do not give you a hard time about installing them. They provide you with a price before doing any work, but most importantly THAT is the final price you pay. There is no surprise shop fees, EPA disposal fees, or any other shenanigans that up the price at the last minute when you go to pay your bill. Most importantly, they FIX the problem. I have an older Mercedes 420SEL and they have always properly diagnosed the problem and fixed it. No going back for the same problem. Also, they work clean. (What I mean is there are no missing bolts, clips, or other pieces when the work is done that happened with another shop much closer to me on Lee Highway in Arlington that left off parts and didn't do all the work that I asked). Again, Mitch Carr does very clean and detailed mechanical work, very impressed--and for a very fair price, especially for the DMV area. Yes, I travel almost an hour to get to Mitch Carr because they are that good. They have a metro service where they pick you up and drop you off directly from the metro should you need it (there is also another station, forget the name, that also takes you to downtown Union Station-much faster than the Metro). Anyway, just wanted to help out my fellow Benz owners. Patrick

I went in because I had really poor body work done and... - Champskins5

I went in because I had really poor body work done and after much aggravation finally decided to give up on the morons I'd dealt with...wow, what a change when I went to Montrose. Staff at the counter was great and as I was explaining all the problems the owner overheard and got personally involved...try getting that at most dealerships. The sweet part was the work they did...outstanding! The paintwork was fantastic and they even touched up a spot unrelated to the accident. Above and beyond! Thanks Rick and your team!