597 Maryland Used Car Service Centers

I brought my Nissan JUKE for service at Jim Coleman - Nava T

I brought my Nissan JUKE for service at Jim Coleman Nissan Bethesda for the first time (until then, it was serviced in a location less convenient). Professional service, from scheduling, through check in for service, to check out. Destiny Montague, my service consultant, was wonderful and kept me in the loop during the service. Thank you. Nava.

The Body Shop did an excellent job fixing My Toyota. - Grandchildren6

The Body Shop did an excellent job fixing My Toyota. Jen in the front office called me every week giving me update on it's progress. I can't say enough on the job that they did. I just want to Thank everyone for doing a wonderful job on my 2018 Toyota Rav4 Limited.

Jones for a lifetime policies - LC12

My Nissan Rogue was scheduled for an appt for oil change as required by "jones for lifetime" service. Vehicle mileage was approx 90k. When I checked in w the service coordinator Jessica S. she asked me if I knew that I was due for the 90k service as recommended by the mfg? I said that I didn't know I was due for the 90k service. She printed out the service recommendation and explained what would be done for the 90k service, how much $ & how long it would take. I explained that I did not have the required time (2hrs) to do the 90k appt today, because of a business mtg, but would schedule the service soon. The service advisor, Jessica S., then told me my lifetime engine warranty was voided because I declined the service today! She did not even offer to schedule the 90k service appt for me. Nor did she offer any other logical solution. Just voided the warranty because I could not stay to have my car serviced today. She stated that if I had the service completed within 30 days my warranty would be reinstated. I asked to speak to her manager who reiterated the warranty cancellation. Unbelievable!! The worst customer service anywhere. Jones bullies & threatens their customers instead of offering logical solutions. What if you offer your customers the opportunity to schedule the service before you cancelled their engine warranty? If the service isn't completed with in 30 days, then cancelled their warranty!! Jones Nissan in Bel Air Md is not customer service oriented only motivated to get the most $$ at any time. I will never buy another car from any of the Jones dealerships.

I had an issue and this dealership was very professional - bhodges427

I had an issue and this dealership was very professional in addressing it. Mike Masters and Henry are assets to the Bayside Auto Group. Thank you for taking care of us!

Service provider was very helpful and timing was - Ch6rliej56

Service provider was very helpful and timing was sufficient and explaining what being done was good

Very good dealership. - Anna

Very good dealership. Chase, consultant was very attentive. Explained everything and answered on all questions. Very happy with car.