44 Maryland Saab Service Centers

Preston Auto Body repaired accident damage on my '02... - pintoboy

Preston Auto Body repaired accident damage on my '02 Ranger. They installed the wrong bumper pad (black, not grey, front and back bumpers, plastic panels were grey) then insisted the color was not black but grey. A new quarter panel was installed. They dented this panel WHILE in their shop, before I picked it up. They replaced the tail lens with a used lens, which was cracked more than the lens they replaced. They repaired the damage they had done to the new quarter panel, replaced the black bumper pad with the correct one (grey), replaced the lens with a new one. Where the truck was repaired began to rust within a year. The insurance company told me to return the truck to Preston for a third time. I refused. Nationwide agreed I could use a different body shop to correct the damage, poor workmanship, shown by Preston. I have had no problems with the other body shop's work. I wouldn't take a tricycle to PAB. Beware of this body shop.

I felt at home at the dealership. The poeple there was... - redron

I felt at home at the dealership. The poeple there was nice and helpful. I would come back again. I will also tell ohter to come.

VOB did not catch problems with the AC on a... - NOYBNOYB

VOB did not catch problems with the AC on a pre-inspection. They did not catch a major problem with the AC, despite our taking the car in and telling them to check the AC, that it was having a problem. The AC compressor subsequently exploded, they said it was a coincidence and charged us nearly $2,000 to repair it. Montgomery County Consumer Protection Agency agreed with VOB that it was a coincidence, just like the service manager told us, in advance, that they would. We don't think so, especially given the whole situation. Now we are having problems with the starter that they replaced, at great expense to us, nearly $1,000. To add further insult to injury, we also took the car, which is a convertible, to VOB because we had a minor leak during rain. We asked them to take a look and see if they could find the problem and fix it. Of course they did not find anything. During hurricane Irene, the car's interior was saturated by the rain. That's 3 major strikes agains VOB, actually 4 strikes, if you count the fact that they found no problems on the pre-inspection. We've spent about $3,000, more than half the cost of the used car originally, and we have to do it all over again. We got nothing for our money but rudeness, indifference, dissatisfaction - and more problems. Given the problems that we have had, we are not planning to take the car back to VOB again - EVER. They can't find problems, even when pointed out to them, and they can't fix them properly. We will be taking it to another mechanic and getting their assessment of the problems, at which point we will provide further updates.