865 Maryland SRT Service Centers

Great Service Department! Adam and Mike were super nice.... - ERICW

Great Service Department! Adam and Mike were super nice. Kept me in the loop. My car was finished when they said it would be. The ladies at the check out desk were great. I was greeted when I walked in, a nice touch these days. You feel like you matter to the dealership. Very easy process. My new service center. Thanks everyone.

Fantastic to deal with. - dyduo2

Fantastic to deal with. Keeps the customer informed along the way and is very helpful at all times. Always a beautiful job. I would have a recommended alternation to anyone .

Jonathan was a pleasure to work with and I appreciated - claire3434

Jonathan was a pleasure to work with and I appreciated how he helped me out.

Timbrook Nissan always come through with quick and - r_sisler

Timbrook Nissan always come through with quick and profesional service when i need something taken care of my Nissan Altima.

Everyone here is on top of their game from Service Writer - RJ

Everyone here is on top of their game from Service Writer ti GM! All steps in service are carefully done and fully explained.

Julianna Brown, my service advisor is the BEST! - awilliams1119.aw

Julianna Brown, my service advisor is the BEST!!! She is very nowledgeable , detailed and professional

Excellent service by conscientious people who go out of - SubBuilder

Excellent service by conscientious people who go out of their way to understand how they can best help to meet your needs. I have relied on this team for maintenance of my Infiniti automobiles for almost twenty years. They excel at troubleshooting maintenance issues, making reasonable suggestions, and then professionally executing the repairs.

I came in for routine maintenance and they discovered an - mark.mcgrath

I came in for routine maintenance and they discovered an issue with a valve (related to the oil). Gave me a loaner and kept in touch. Was not too costly, either.

Everything went fine, was there for an oil change. - jessicahein2003

Everything went fine, was there for an oil change. There should not be a minimum word count on a review, then you get a stupid sentence like this one

Informative rep, kept me informed about the service, - michelemmy

Informative rep, kept me informed about the service, decent price for everything and was honest.

Felt I was In competent hands. - renehillyer

Felt I was In competent hands. Felt confident I could trust their decisions. Very courteous and professional. Extremely helpful.

I was a customer of this dealership for the past two - Tracy

I was a customer of this dealership for the past two years while I had my Land Rover Discovery. There are not enough good things to say about the professionalism, courtesy and kindness of my service advisor, Margarito (JR) Huizar. Two years back I experienced horrendous service at the Clarksville, MD dealership and decided to give the Annapolis, MD dealership a try. This turned out to be the best decision I ever made despite it being 40 miles further for me to drive. JR's excellent service over the past two years was exceptional. He went above and beyond always to make me feel like a valued customer and to address my concerns. The Annapolis dealership has a gold star service department, a beautiful facility, friendly employees. This will definitely be the only dealership I would ever visit again for sales, service. etc!

They did a great job explaining what needed to be done . - Tp

They did a great job explaining what needed to be done . Fair price for the work done and the Service Manager did a phenomenal job over all.

SERVICE WAS SIMPLY EXCELLENT. - DOCTOR BOB

SERVICE WAS SIMPLY EXCELLENT. I WAS DRIVING BY ONE DAY AND I DECIDED TO STOP BY AND HAVE OIL CHANGED AND TIRE FIXED. ALL WAS DONE WITHIN AN HOUR AND AT A READONABLE RATE. THANKS MELANIE FOR THE WONDERFUL SERVICE.

I have been a customer at Academy Ford for 42 years. - Dlandow

I have been a customer at Academy Ford for 42 years. Their service is always excellent. They do a great job keeping our company’s Ford fleet on the road. Best Ford dealer in the entire Metro area!

I had a terrific experience with the servicing of my - connm

I had a terrific experience with the servicing of my Buick Encore at Koons Clarksville. No only was the issue resolved quickly and completely, but I was notified by my Service Representative, Cassandra that the cost was far less than I had expected. in fact, it was Cassandra who impressed me so much that I selected Koons among a number of other possible dealerships. What a great experience !!!

I am pleased with the vehicle so far and the maintenance. - R. Lagrone

I am pleased with the vehicle so far and the maintenance. I usually deal with Molly in the service department when I bring my car in for service and it's always a pleasure doing business with her. She's professional and courteous.

Easy in and out is all I can ask for. - tali0730

Easy in and out is all I can ask for. No upselling or nonsense is all I can ask for.

They are great to work with — they always have a loaner - jzrothschild

They are great to work with — they always have a loaner ready for me. Work is completed in the time window estimated. They do not try to sell more than I need.

I visited the Dodge Service Center on June 18, 2024. - Dee

I visited the Dodge Service Center on June 18, 2024. Dominic was my Service Rep. He was great in attending to my service needs on my 2011 Dodge Durango Citadel. Dominic keep me abreast of the technician's findings. He explained the work that needed to be done. However, I opted to have my air conditioner unit checked because that's why I was there in the first place. In the morning, the air conditioner was blowing out cold air. However, by midday, the unit was blowing warm to hot air. The technician ran a dye through the a.c. unit to see if there was a possible leak. Unfortunately, as explained to me, the dye needs to circulate through the a.c. unit for at least 5-days. Therefore, I will be returning to Dodge as requested. In addition, the a.c. unit registered a 1 1/2 lbs. of freon. The technician added another 1/2 lb. of freon to register 2 lbs. Currently, the a.c. unit is blowing out cold air. I am praying that there is no leak anywhere. We shall see. Thank you Dominic for your excellent customer service!

I have to give my full appreciation to the body shop at - LOONEYRG

I have to give my full appreciation to the body shop at Sheehy Ford at 901 N Frederick Ave in Gaithersburg. I had in the past only good and satisfying experiences in the body shop as well as the repair shop. But today Erica delivered excellent customer service. About two years ago I had my focus in for body work after being rear-ended. In the process the body shop replaced an expensive Thule bike rack. I had some defect issues with the bike rack and Thule agreed to replace the parts for free if I can produce the receipt. Erica, at the body shop was not only supper friendly, but took her time to search in several places for the actual receipt for the purchase, eventually going back to paper files and found the receipt. Thank you Erica for dropping what you were working on to provide superb customer service.

The latch on my console top broke. - Gwendolyn Brooks

The latch on my console top broke. I went in for that repair. While there, I also bought two tires and got an alignment. Everything's went well. My car was washed and I was on my way home in a timely manner. I love George and my new service advisor, Sean. They have both earned my trust!

Daniel is quick to reach out and very helpful. - Sstone908

Daniel is quick to reach out and very helpful. Highly recommend for any wants and needs!

Everyone at the Mini Dealership is always sooo eager to - Ottilie

Everyone at the Mini Dealership is always sooo eager to help! I always wait for my car and there hasn’t been anytime someone hasn’t stopped to talk.

Good no nonsense purchasing experience and great service - S

Good no nonsense purchasing experience and great service department that communicates well with the customer.

Ms. Tammy is great & takes great care of my vehicles - Santa Clause

Ms. Tammy is great & takes great care of my vehicles every time as promise for sure!!!

Staff called to give updates all along the way. - bridgetmleslie

Staff called to give updates all along the way. Everything was taken care of and on time. They even washed and vacuumed my filthy car!

Service of our rav continues to be excellent, timely, and - Soconnor2

Service of our rav continues to be excellent, timely, and with a caring, careful, front desk management team. Impressive… and Thank You.