863 Maryland SRT Service Centers

The service was a step above deplorable. It took over 4... - tmarushak

The service was a step above deplorable. It took over 4 full days to diagnose the probelm, which was ultimately accomplished by a call to Chrylser (something that should have been considered as an alternative after one day of the complete inability to determine why the 1.5 year old Grand Cherokke was stalling). The service department was unprofessional, complete with leaving me on hold fro a period of time and hanging up, rather than admitting that they were inexcusably behind schedule.

I felt at home at the dealership. The poeple there was... - redron

I felt at home at the dealership. The poeple there was nice and helpful. I would come back again. I will also tell ohter to come.

My service was on time, and Brian did an excellent job. I... - aunybobonny

My service was on time, and Brian did an excellent job. I like this dealership

They have a very friendly staff and the repair work on my - I.Purnell

They have a very friendly staff and the repair work on my Jeep was good

Timbrook service dept. - briansndrs

Timbrook service dept. is excellent, professional, and easy to work with. Can't remember the names of the staff that I actually delt with but they all was A-1! Will have all the services on my truck done at Timbrook!

They cost me alot of money some simple repairs took 2... - michelle mulvey

They cost me alot of money some simple repairs took 2 days 3 days then this last time 8 days and my car could not be acounted for for 8 days. I had to call the police for help and I was going to report the car stolen 400+ miles when it was returned and more problems loss of work and 400 dollars in rental fees. Crooks liars now I have to take them to court to make them take the car back this is not the car I bought!!!!!

The Service Department is excellent! - paulashantzis

The Service Department is excellent! James is a great consultant, knowledgeable, friendly, honest! Explanations were clear and I felt like a person, not a number. The original work was slated to be rather expensive, but the technician saw that the job could be accomplished for much less - it was something they did not have to share with me and it was refreshing to have people working for me as well as their company. Highly recommend.

Ahh... where to start? Should it be why I never bought my... - godot10012

Ahh... where to start? Should it be why I never bought my car there (salesperson wanted me to put down a deposit to test-drive the vehicle)? Is it the 3 times I had to have my mass airflow sensor replaced? Or what about the time I had my car towed there, called them to ask if it was ready (and they said it was) only to get there at 5:00 pm and get told that they had actually never looked at it? Or what about the check engine light coming on after getting their service? Or the trunk light coming on after they did the 50k maintenance? And when telling them it was working when I dropped it off, getting accused of saying that they had sabotaged my car? The service has never been friendly toward me. I wouldn't recommend them for anything.

Recently our car broke down on our way back to Canada - graham_michele

Recently our car broke down on our way back to Canada from South Carolina and it ended up at this dealership. Mike Picco was the kindest most accommodating person I have ever dealt with at a dealership. We had to leave our car and travel back to Canada without it. Mike had to deal with Subaru Canada to get it fixed under a recall. Subaru Canada were horrible but Mike was the best. He communicated and was sympathetic to the fact we were so far away. I wish Mike was there when my husband picked up the car so we could thank him and all the rest the people that got our car fixed. If we lived in Maryland I wouldn’t hesitate to buy a car here with service like this. Thank you.

Took my Wife's 2007 RAV4 in for service for the driver... - neal4470

Took my Wife's 2007 RAV4 in for service for the driver side windshield wiper arm. The arm had been struck by snow the flew off of another drivers car. The insurance deductable would have been $250.00 to fix it. So I took it to Carmax and lied, yep, I told them that it just stopped working. I told the service writer the story and he came out about a half an hour after I gave him the truck and said "we can't figure out what exactly caused the problem, so we are going to fix it under warranty" Nice! I thought. While waiting for the truck to get fixed, I over heard a conversations between techs and service writers and from those alone could tell how honest they are. I would not want to take my Toyota to any other service center.

Horrible customer experience - Brian

My vehicle has been in their shop for close to a month for a repairs and still no word on what’s actually wrong with it. If I don’t email the service advisor I don’t hear anything. The loaner they gave was hit and I am trying to a rental to replace that vehicle since they still have mine and they have been utterly useless. Sent the GM an email lets see if they actually respond.