865 Maryland SRT Service Centers

Very disappointed I've bought 6 vehicles from the since - Jmj

Very disappointed I've bought 6 vehicles from the since 2019 and thought I would get treated a little better when my 2019 f450 67k miles had an electric fire but it's been since Dec 23 and they have done nothing! Will never buy from that dealer again

Oil change takes FOREVER!!!!! - Moe

Getting an oil change is a all day process! This is ridiculous!!! Each and every time I wait all day for a simple oil change and the same excuse is "we're really backed up". It's so unfair because you have to get an oil change with them but you have to dedicate your whole day to them.

Rude, non-responsive front desk agents. - sara

Would never recommend. Very poor service department. Repairs not completed. Agents do not answer messages left by phone and email....just one example: have taken car in 2 times to get sunroof leaks fixed. Entire inside of car wet with condensation, floor mats soaked in water. After 2 days and $800+ paid, leaks/water recurred. On 11/11 tried to make appt. via internet but site broken. Sent emails to Brian, service agent and Bob Schrader, Gen. manager to set appt. On 11/12, called, spoke to Leo, Service mgr. Said he would have my car picked up TODAY, would let me know time. Never heard frrom Leo. By 2pm, called Leo, Brian, left messages. Still no responses. Finally got Brian on phone at 4:30. He thought Leo made plans for pickup. Did not say why never answered voice mail messages. Said he would have car picked up tomorrow. FINALLY heard from Leo at 5pm, said he "got busy and forgot". Great service!!??,eh?I Am NOT associated with VW dealership or service. center.

Love the dealership's service department! Used them in... - kabwbb1

Love the dealership's service department! Used them in the past, great team. Hate that the a new 2022 Hyundai Tucson Hybrid is in the shop in less than 3-days after delivery! Really hate that they can't get a part to fix a $30k+ vehicle, after being told it would be in the next morning!! Truly hate that Hyundai USA seems helpless to respond with a resolution to find the part!!!

Dealership does not quote you the cost per hour going... - Cptcove1

Dealership does not quote you the cost per hour going into the work. A $20.00 part that took minutes to diagnose and repair, cost over $250.00 to put in! On checking this problem on line after the repair, a Technical Service Bulletin was issued and posted for this exact repair. We were not told of this upon our arrival. There is no way that a reputable dealer should charge such an extreme amount for that type of repair!