864 Maryland SRT Service Centers

I've been going to this dealer for years. Mr. Franz... - st5325

I've been going to this dealer for years. Mr. Franz Pichardo has always been pleasant, professional, honest and tries his best to give his customers the best prices he can. My vehicle has lasted a long time because as far as I can tell, they do the work as it should be done. When I leave their establishment after having service done, I feel confident I won't have any problems. And I haven't. I'm sorry many people haven't had positive experiences there, but unfortunately it depends on who you deal with. Ms. Jeannie who schedules the appts. is great too.

My mother had her car towed here for an engine issue. - coop

My mother had her car towed here for an engine issue. The dealership sent her an estimate for the repairs along with an estimate saying she needed brakes; it said the pads were at 2mm front and back and needed to be replaced. She sent me the estimate to review. I told her to do everything but the brakes. I would get them replaced later. All of the repairs that she approved were completed quickly and she got her car back, and it's running great. I took the brakes to get replaced. The fronts were at 2mm. While they are at the recommended life to be replaced at 85,000 miles on the OEM pads she could have kept driving. The rears on the other hand were between 5 and 6 mm and did not need to be replaced. I did not appreciate the false estimate and added stress this gave my mother. Hopefully this dealership catches on to video inspections and doing them properly.

Charged to much and still not running very good. - davidreese265

Charged to much and still not running very good. I was charged almost $900 dollars and car still under performing ! I should not have to finance through a bank to pay for a car repair

Hertrich Buick GMC in Seaford Service Department is - Laditaz7

Hertrich Buick GMC in Seaford Service Department is amazing. The Staff is very courteous and in tuned to the customers needs. I recently had the AC repaired on my 2015 Mini Cooper. Even though the parts took an extended period of time to reach the dealership the repair was done within reason. Will highly recommend the Hertrich service department in Seaford De

Had a wonderful buying experience with Jordan and all of... - monster619

Had a wonderful buying experience with Jordan and all of the fantastic guys at Hertrich Ford The Bronco is AWESOME! Go get one from these friendly folks!

Have had the opportunity to purchase two vehicles with... - dewittr

Have had the opportunity to purchase two vehicles with David Wheeler Honda. David Cox has sold both of my vehicles to me. He is a sincere confident person that always provides Outstanding Assistance. I will purchase my third Vehicle when we are ready but the Quality of Honda products is so superior, it may be later than sooner. Now I have the honor of dealing with the Service Department. Ron Martin has exceptional Customer Service skills and continues to keep my vehicles in superior condition. It is pleasure to deal with this dealership as they know how to provide their customers with the whole package. I trust and respect this Dealership. Thank you for a "Job Well Done"

Jeff Forsberg did a wonderful job replacing my window - grumpy6722

Jeff Forsberg did a wonderful job replacing my window motor. Keep up the good work.

Terrible service and terrible staff attitude. - Honest Feedback

Be forewarned. Never go this place if you want a pleasant experience. Thought I'd give them a second chance thinking maybe my first experience was a fluke. Terrible decision. The service people talk over you when you are trying to explain the situation, and they are completely clueless and couldn't care less about you, the customer. This time, a guy almost hit me with his car then preceded to verbally accost me as if I did something wrong. When I got out of my car, it continued. He then said he was the owner and didn't need my business. Good. You lost it. Never go here.

On a rainy Christmas eve, as everyone was eager to get... - smoothstones

On a rainy Christmas eve, as everyone was eager to get home, I begged the parts technician to remain open so I might pick up floor mats for a 2015 Honda CRV. Driving from Easton, and across the bridge, I knew I would be a little beyond the 4PM scheduled closing. At 4PM I called again, less than 10 minutes away. He again agreed to wait. The mats were the highlight of Christmas, as no other dealer nor outlet had them. Thank You so very much for your help and customer service (invoice #41159)