864 Maryland SRT Service Centers

MR LEE AND MR WHITE HAD NO REGARDS FOR MY LIFE THIS DAY - robb33

YOU WILL NOT BELIEVE WHAT HAPPENED AT THIS PLACE ,Hour and a half left in the work day , heading to florida and i was turned away by the service manager DAN WHITE , i asked if they could check the fluid in my front differential because i heard a loud whining noise , i was told they were not interested in my business because i was hauling a trailer . I was asked to leave knowing i had a problem, my truck now sits in fredricksburg virginia at another chevy dealer waiting on a front differential, mine had literally fell apart internally because there was not enough fluid in it. Thanks CAPITAL and to add to this a MR.Lee replied to a review and blatantly lied about the whole thing. ive never met the man and he claimed he looked at my truck and didnt see anything wrong with it and decided i had no problem. I never left my truck so there was no way he ever looked at my truck at all. i really don't think he thought his response over to much before posting it, i called him out on it and got no reply. its more then obvious that capital is having major issues in the service dept. look at all the recent reviews, its all negative. Damage control should start by owning up to your faults and correcting them , not by calling the customer a liar and attacking the customer. UPDATE AS OF 8/12/19 this dealership has gone so low as to now they are fabricating outright stories that could have never happened. MR Lee AND MR WHITE had no regards for my life or anyone elses that day . knowingly allowing me to leave with front end problems , knowing i could have wrecked killed myself or others. all because i had trailer with a a mower on it. im ashamed to know these 2 still have jobs. i will do my best to expose this whole event As long as yall keep lying about what happened i will continue to update my review everyday to make sure yall are held accountable for what damage yall caused and still are causing.