70 Maryland Nissan Service Centers

I brought my Nissan JUKE for service at Jim Coleman - Nava T

I brought my Nissan JUKE for service at Jim Coleman Nissan Bethesda for the first time (until then, it was serviced in a location less convenient). Professional service, from scheduling, through check in for service, to check out. Destiny Montague, my service consultant, was wonderful and kept me in the loop during the service. Thank you. Nava.

Service department is absolutely unreliable. - toddhutchens

Service department is absolutely unreliable. Had an appointment for a 3 hour procedure on a recall, I gave them five hours to do the job and they couldn't get it done on time. Took the day off to get this done and they couldn't accommodate my schedule so I'm forced to go to a different dealership. If you have to use their service department, make sure you have a full day to waste.

The Body Shop did an excellent job fixing My Toyota. - Grandchildren6

The Body Shop did an excellent job fixing My Toyota. Jen in the front office called me every week giving me update on it's progress. I can't say enough on the job that they did. I just want to Thank everyone for doing a wonderful job on my 2018 Toyota Rav4 Limited.

Very good dealership. - Anna

Very good dealership. Chase, consultant was very attentive. Explained everything and answered on all questions. Very happy with car.

Rude, non-responsive front desk agents. - sara

Would never recommend. Very poor service department. Repairs not completed. Agents do not answer messages left by phone and email....just one example: have taken car in 2 times to get sunroof leaks fixed. Entire inside of car wet with condensation, floor mats soaked in water. After 2 days and $800+ paid, leaks/water recurred. On 11/11 tried to make appt. via internet but site broken. Sent emails to Brian, service agent and Bob Schrader, Gen. manager to set appt. On 11/12, called, spoke to Leo, Service mgr. Said he would have my car picked up TODAY, would let me know time. Never heard frrom Leo. By 2pm, called Leo, Brian, left messages. Still no responses. Finally got Brian on phone at 4:30. He thought Leo made plans for pickup. Did not say why never answered voice mail messages. Said he would have car picked up tomorrow. FINALLY heard from Leo at 5pm, said he "got busy and forgot". Great service!!??,eh?I Am NOT associated with VW dealership or service. center.

Customer Service is Awesome! So amazing! - Honor

I highly recommended this dealership! The moment I walked in the doors - I was approached with friendly smiles. Over the last 12 years - I have purchased 5 Mercedes vehicles from this dealership. My representative during these years has been Mr Celestin Lovence - who has spent numerous hours in ensuring that my needs in the vehicle are met. Throughout the years, Mr Lovence kept in personal contact with me and husband and this last purchased has been a phenomenal experience. He is truly committed to the highest quality of character service!

Repair of collision damage - Susan G

The shop did a nice job of coordinating with the insurance company of the party that caused the damage. They did the repair in a timely manner, and the repair looks really nice.

I went in because I had really poor body work done and... - Champskins5

I went in because I had really poor body work done and after much aggravation finally decided to give up on the morons I'd dealt with...wow, what a change when I went to Montrose. Staff at the counter was great and as I was explaining all the problems the owner overheard and got personally involved...try getting that at most dealerships. The sweet part was the work they did...outstanding! The paintwork was fantastic and they even touched up a spot unrelated to the accident. Above and beyond! Thanks Rick and your team!

Awesome mechanics - hardisonraina551

Awesome mechanics, I had my Nissan Frontier serviced here and they found and fixed the annoying noise coming from the front of my truck that was driving me crazy. I apparently hit something and caused it.

TERRIBLE Service / Parts Dept. (Timonium Road) - Mickey Mouse

Yesterday, I went into Nationwide Nissan Service Dept. to request a broken plastic clip part for the driver side molding on my car. Ryan looked at the car and stated that he would order two plastic clips for $10.00. Upon picking up the clips today, he ordered two weather stripping clips which I never requested BUT he said they were missing and costs another $10.00. I noticed the clips for the molding were smaller than a dime , even a chimpanzee xxxxxx could clearly see the plastic clips are the size of a quarter. After requesting a full refund from the woman at the front desk she took the clips and disappeared into the smokey back room for 15 minutes. Upon her return, she asked another woman at the front desk to give me the $20.87 back in CASH which I had paid for the day before. They ARGUED about whether this would mess up the accounting books across the street and that she could not give me cash back for anything purchased over $20.00. REALLY?!! After being thoroughly disgusted with the LACK of QUALITY customer service, I went down the street to Kelly Body Shop who called Nationwide Nissan to see if they could get the plastic clips. They called and were told by Nationwide Nissan Parts Dept., that the clips for that part could NOT be PURCHASED and that I would have to buy a NEW Chrome MOLDING piece for $220.00. I said NO, I'm not doing that. Kelly's Body Shop told me to go online and purchase the plastic clips from Clips and Fasteners .com and that they would fix the molding for FREE, NOW that's Customer Service!! Clearly, I was LIED to and misled by Nationwide Nissan Parts Dept. into purchasing the clips that were NOT even available to be purchased and was forced to listen to a ridiculous argument between two employees to an absurd degree JUST to get my $20.87 cash back. UNBELIEVABLE!! I will NEVER RETURN to that disorganization and chaos EVER AGAIN!!

Great Service - ROZZ121

Nissan of Bowie always takes good care of me. Ishmel worked hard to get my 4 tires put on and out in under 2 hours.

Thanks to my guy Jared!! He set down with me, told me... - Q

Thanks to my guy Jared!! He set down with me, told me everything i needed to know. He made sure i drove off the lot with cool car 😎 #5🌟

I took my vehicle in because the engine light was on. - Very Satisfied

I took my vehicle in because the engine light was on. After a diagnostic test, I was informed and showed what the problem was. One of the parts had to be ordered and it took about a day. I was kept informed about the progress every step of the way. I am pleased with the service team member Dennis Windsor. He kept me abreast and the customer service is fantastic!

Well here we go again. - GuyCenterpole

Well here we go again... did NOT want to go there for anything but I had to on 3-11-2024. My wheel lug lock disappeared and I had no other way to get them removed. So I called their parts dept. who told me they had them and the 4 lugs would be $40 (Ebay sells 24 of them OEM for under $25) but I agreed to bring it in. Having had terrible problems in the past with them calling me I gave them a number I can delete which I never used there before. After they finally got the lugs on (over an hour and charging $71.55) I was about to leave and thought maybe I should have a closer look at them. I don't know where these lugs came from but they were not OEM ones like the ones already on the vehicle, but rather than deal with them any more I left figuring I'd just get some on Ebay and replace them. Then on 3-14 around 9:20 my phone rang, there was nothing but a number on caller ID. (NOTE: This was my old number NOT the one I recently used) I answered and the person identified themselves (didn't get to write the name down) as someone with Pohanka Nissan. Before they got to say much I asked why they were calling. They didn't answer but kept talking so I asked again "why are you calling me?" and then the guy said something like "OK nevermind" and hung up. xxx kind of customer service is this? Tried several times to call the number back but every time got a message that voicemail was not set up. I finally spoke to a manager but have little faith they will do what they say. 1. I demanded in the past that they completely remove me from their database, which apparently they did not do. 2. Their "customer disservice" person who called would not say why they were calling and rudely hung up. 3. The replacement of lugs was not what it should have been (NOT OEM!!), took over an hour and cost me $71.55. I can't say enough negative things about this outfit, it makes me want to stay far away from anything Nissan. I have complained directly to Nissan before about this terrible dump. There is a lot more to my review on Yelp, I was not allowed to post that much here