869 Maryland Mazda/1000 Service Centers

Avoid this dumpster fire of a dealership. - colt.pittman

Avoid this dumpster fire of a dealership. Ford should be ashamed to let this place use their name. As a lifetime Ford owner who has owned 9 Fords, I scheduled an appointment for a recall a week in advance as I live 40min away for 9am on my day off to ensure we would have 2 vehicles and not have to wait around for the ~2hr it should take max to perform this recall. Being early was to ensure I would be back in time to get my daughter off the bus. No call for over 3hrs of blundering around hagerstown, so I stop back in at 1215 to get an update. I was informed they had not started it and would get it done by the end of the day (5pm). The rude employee stated the appointment is just a drop off time but they'll get to it when they get to it. This is the opposite of what I was told when I scheduled the appointment and is completely unacceptable. I had to run home to get my kid off the bus and make another trip to hagerstown wasting gas.

Mike Fletcher is an awesome salesman. - Lypeep62

Mike Fletcher is an awesome salesman. The deal on my Niro was quick and painless. I also had the opportunity to deal with Rob Jones and Tyler in the service department, both were professional, Tyler kept me apprised a couple times to let me know how the service was coming along and when it would be done. Great customer service! Thanks!

Darcars Baltimore Service Center: I have always had - Ms. Scion

Darcars Baltimore Service Center: I have always had great experiences with Darcars service center in Baltimore, over about 15 years. They have never disappointed me. My most recent contact with Jessica at the front desk was extremely positive. I highly recommend them!

Had to take my Hyundainhere for a radiator problem. - jrpritts

Had to take my Hyundainhere for a radiator problem. Long story short, the car was under warranty, and the dealer claimed damage was from outside source and would not cover under warranty. I did not buy the car here. Thomas wanted $1400 to conduct the repair. I got the new Radiator at Weimer Hyundai where I purchased the vehicle at cost and then took the vehicle to Timbrrok Nissan for the repair. Total cost for repair was actually not quite $700. Do not deal with Thomas service department. They are as crooked as a dog's hind leg. Look at the cost disparity. I paid half what Thomas wanted to fix it. I would not buy a matchbox car from Thomas.

I came in the other day for a regular maintenance check. - darobshaw

I came in the other day for a regular maintenance check. My assigned service advisor was Bryanna Tate. She was very friendly, attentive, and knowledgeable. She provided a clear and detailed repair estimate. In discussing the services identified in the repair estimate, she invited questions, and answered respectfully. Some of the necessary work required ordering parts, and a later return for the service. That evening, I received a voice mail from Bryanna informing me the parts had been ordered and delivered, and that I could call back to schedule the service. I appreciate the timely response and her effort to complete the job.

They very responsible, my brand new car toyota corolla - keny

They very responsible, my brand new car toyota corolla cross, would work due to a sensor failure, they fix it and gave me a brand new rental car meantime.

I've been to going to O'Donnell ever since I bought my - TD

I've been to going to O'Donnell ever since I bought my first Honda in 1994. Their service department was always reliable up until the past 5 years when there appear to be more recalls. They don't seem to care to service the recalls. I'm still waiting to get service for 2 recalls - one that's been out for 2 years and a more recent and serious problem with the fuel pump. Despite the serious nature of the recall, and Honda issuing a notice as to the serious nature of the problem (possibly causing accidents) and to get the problem fixed at any Honda dealership ASAP, they actually had an automated message stating that if you didn't have a problem, then they would be scheduling repairs in March 2025!When I called back in January, the tech tells my car was scheduled for repair in April 2025. They apparently decided to just schedule it to be fixed along with the other recall that had been scheduled last year (summer 2024)! We have a road trip scheduled and the tech was rude and didn't care. I've purchased 3 Hondas from O'Donnell, but never again. You've lost a long time O'Donnell Honda customer.

After a daunting experience at Chevy of Bowie, I was - Mr Poston

After a daunting experience at Chevy of Bowie, I was pissed & felt like I was being ROBBED from the service advisor there $265 for an oil change on my 2019 Corvette. I immediately called my original service team at Chevy of Waldorf to check if I had paid anything close to that price which I know that I hadn’t , when Victoria told me to come down there immediately so that they can handle the exact same Mobile 1 synthetic oil change for $120 it was explained to me that they don’t know what or who they get the same oil from but that was an OUTRAGEOUS price for that & I WOULD NEVER RECOMMEND ANYONE GOING TO CHEVY OF BOWIE!!!

Pohanka and Capitol Heights ain’t worth a xxxx nothing - dontaylor23

Pohanka and Capitol Heights ain’t worth a xxxx nothing but a bunch of ball faced liars the mechanics don’t know xxxx about Cars And service attendance are a bunch of circuit clowns ain’t hitting no xxxx, but this seems to be the culture of most Honda dealerships. Should’ve never bought that xxxx car and put Hank is definitely insult to injury. They are rude, ugly, and stinky looking people like a psych ward but if you need a good foot put in your xxx This is the place for you. The people need to stop burning down Tesla and take a flame thrower that raggedy xxxxx!!!

In August 2024 I was wrongfully charged $330 at Pohanka - Melissa

In August 2024 I was wrongfully charged $330 at Pohanka Hyundai. They admitted to their mistake & twice said they would refund me to no avail. Of course I put in multiple disputes with my credit card company and Better Business Bureau. So far after four months the issue still hasn't been resolved. Me nor my husband will ever go back to this location. I would NEVER EVER recommend them. If they'll rip me off after 10 years of being a customer your time is next. Heed the warning now and go to another Hyundai franchise. Also, the issue (that was covered under warranty along with my checkup) was incorrectly done. I had to make an appointment with another Hyundai franchise to fix the issue. This has been a complete 💩 show.

my stepfather James was in their dealership a few days - Francisjoker

my stepfather James was in their dealership a few days ago he is a disabled senior citizen that had to have his car looked at the issues that were wrong with his car was to replace the harness and a few wires I looked up the price of these parts and their little under $600 they assisted on wanting to charge him at least $2,600 for the work taking advantage of disabled senior citizens to make three times the profits off of Labor is unacceptable I feel that this is my obligation to reach out to the Better Business Bureau and follow complaint against this company because charging someone nearly $2,000 for labor is a scam so if you're looking to have work done at this dealership I would strongly reconsider other options I mean I would like to see this company negotiate a better price with Mr James then I may feel obligated to change my strongly negative review about this company a job like this should probably be about $1200 Parts should be 600 to 800 and labor should be about 400

I love Acura of Laurel..I went for oil change and I loved... - e.nana54

I love Acura of Laurel..I went for oil change and I loved my experience with Pablo ortiz..He was very pleasant..Awwsome customer service..Aubrey the Manager Also greeted with and made me feel welcome..I think I found a place to always get my oil change done..Highly rev commend this dealership

The service desk personnel were extremely helpful and - markland

The service desk personnel were extremely helpful and friendly. They explained what they were going to do and how long it would take. And it was completed on time.