869 Maryland Mazda/1000 Service Centers

I took my vehicle in because the engine light was on. - Very Satisfied

I took my vehicle in because the engine light was on. After a diagnostic test, I was informed and showed what the problem was. One of the parts had to be ordered and it took about a day. I was kept informed about the progress every step of the way. I am pleased with the service team member Dennis Windsor. He kept me abreast and the customer service is fantastic!

My experience with Toyota Service Center in Marlow - Yvonne58

My experience with Toyota Service Center in Marlow Heights, Md was amazing. The Service advisor Steve A. is professional and knowledgeable. He listened Carefully to me regarding my vehicle concerns. He was spot on about what the problem may have been. He checked to see if I was under warranty. He explained the process to leave with a loaner if necessary until my vehicle was completed in a day. All staff I came in contact with made my first service experience wonderful. The pricing was also reasonable for my oil change and Tire rotation. I Drove away happy. Keep up the excellent customer service. Yvonne M

Incompetent - DieselWK

I took my Grand Cherokee to get service and repairs. After 6 months of poor and incomplete work done by their mechanics, I will never return. So sad because they are the closest dealer. They can't even get a recall repair right.

My wife and I bought our vehicle from Philmark Motorcars... - james9

My wife and I bought our vehicle from Philmark Motorcars on December 2005, ever since, every time when our vehicle needs service we take it to Philmark Motorcars. We have been very happy with over all experience with the dealership and the crew that we have been dealing with. We are planning to buy a second vehicle shortly and my first and last stop would be "Philmark Motorcars". We like to thank you for making us part of your family because you guys treaded us like one. Sincerly, James

Have to have my vehicle put in the shop ,Had a problem... - Momoo

Have to have my vehicle put in the shop ,Had a problem but the Problen was resolved ,I was have a very very bad day but all is well

Had some work done to my F3 50 diesel truck yesterday.... - Flanagansrenovation

Had some work done to my F3 50 diesel truck yesterday. They got me right in as they said they would. Took care of the issue within the hour. You could not ask for a better service. Thanks again Brant

service dept will not take appointments. - brguest302

service dept will not take appointments. Their web site allows you to schedule your appointent, day & hour, but it is first come first service. So don’t buy your car here. We can’t get a recall completed from them for 2 years now.

Took my car in for a recall only to pick it back up with... - Kellee777

Took my car in for a recall only to pick it back up with a massive radiator leak, which it never leak anything before going there. Never again will I go there again

Warranty issues r not serviced timely. - Sis

Warranty issues r not serviced timely. Almost 2 months no new transmission want except calls. Transmission is covered by fidelity warranties.

Well here we go again. - GuyCenterpole

Well here we go again... did NOT want to go there for anything but I had to on 3-11-2024. My wheel lug lock disappeared and I had no other way to get them removed. So I called their parts dept. who told me they had them and the 4 lugs would be $40 (Ebay sells 24 of them OEM for under $25) but I agreed to bring it in. Having had terrible problems in the past with them calling me I gave them a number I can delete which I never used there before. After they finally got the lugs on (over an hour and charging $71.55) I was about to leave and thought maybe I should have a closer look at them. I don't know where these lugs came from but they were not OEM ones like the ones already on the vehicle, but rather than deal with them any more I left figuring I'd just get some on Ebay and replace them. Then on 3-14 around 9:20 my phone rang, there was nothing but a number on caller ID. (NOTE: This was my old number NOT the one I recently used) I answered and the person identified themselves (didn't get to write the name down) as someone with Pohanka Nissan. Before they got to say much I asked why they were calling. They didn't answer but kept talking so I asked again "why are you calling me?" and then the guy said something like "OK nevermind" and hung up. xxx kind of customer service is this? Tried several times to call the number back but every time got a message that voicemail was not set up. I finally spoke to a manager but have little faith they will do what they say. 1. I demanded in the past that they completely remove me from their database, which apparently they did not do. 2. Their "customer disservice" person who called would not say why they were calling and rudely hung up. 3. The replacement of lugs was not what it should have been (NOT OEM!!), took over an hour and cost me $71.55. I can't say enough negative things about this outfit, it makes me want to stay far away from anything Nissan. I have complained directly to Nissan before about this terrible dump. There is a lot more to my review on Yelp, I was not allowed to post that much here

I bought my truck from there, since Toyota has amazing - Countryk918

I bought my truck from there, since Toyota has amazing cars but pohanka Toyota of Salisbury falsifies reports they did it on my truck, my wife’s car, and now my sisters car. The customer service girl couldn’t even sit up in her chair to talk to us. They said my wife needed a new tire and they couldn’t find the leak when I showed them where the nail was. They checked everything was great in my truck but in 60,000 miles they had not changed an air filter or cabin air filter , I had a slack tire, and one of my windshield wipers were stripped but they check it was all ok. They said my sister denied a test due to her check engine light which was a lie the girl said the manager said she didn’t need that test just nothing but a bunch of liars. They let some unqualified kid work on my truck and unqualified was their words not even mine

In january 2021 i brought my first car from here and the... - Haileyloveyou29

In january 2021 i brought my first car from here and the staff is so wonderful. Fast service and victoria and dalontae and the service mamager was outstanding. I would defiantly recommend them

I generally do not go online and provide reviews but I - robertumbel

I generally do not go online and provide reviews but I felt the need to share my experience at Pohanka VW service department. In December 2021 while visiting Maryland we took our Volkswagen Tiguan in for oil change, tire rotation and advised Gabe the service writer the vehicle was consuming/burning oil at a rate of 2 Q's every few weeks. The Technician advised we needed a new engine because the engine had an internal seal/gasket leak allowing oil to be burned internal although no evidence of oil found leaking on the ground. We were getting ready to return home to Florida after the holidays and did not want to have an engine failure while driving so we took their advise and approved engine replacement at $10k and purchased a Powertrain extended service contract for peace of mind. Shortly after arriving in Florida the check engine light came on! I took the vehicle in to our local Volkswagen dealer to determine what was going on. The Technician advised the vehicle needs a new turbo. I could not understand how the turbo could fail as soon as a new engine is installed unless the Turbo was actually the reason for original concern “burning oil”? Did the Technician at Pohanka VW mis-diagnosed the root cause of the oil consumption? I believe so, because the Technician never did a tear down to determine cause! I thought to myself well I have a powertrain service contract so the turbo would be covered minus my deductible. Well Easycare the service contract provided does not cover a turbo as part of their Powertrain contract it is a high tech item. I have called Pohanka VW and tried speaking with Gabe and left voicemail messages for John the Servicer Manager but no one has reached out to me or returned my calls!! I feel taken advantage of by Pohanka VW from the Service Department and Caroline in the Finance Department for selling me a contract that doesn’t cover a powertrain component such a Turbo that is part of the engine. I recommend you avoid this Dealership!!!