869 Maryland Mazda/1000 Service Centers

Best Adviser Ever - dageo

I have owned many BMW's and have found Kristina to best I have ever dealt with. She is not only knowledgeable, friendly and reliable, but more importantly she's honest. Never recommending something I don't need and not afraid to give me bad news as well (usually if I don't follow her advice). When my friends ask me why I drive past other dealers to go there I tell them "Kristina Williams"

Customer Service is Awesome! So amazing! - Honor

I highly recommended this dealership! The moment I walked in the doors - I was approached with friendly smiles. Over the last 12 years - I have purchased 5 Mercedes vehicles from this dealership. My representative during these years has been Mr Celestin Lovence - who has spent numerous hours in ensuring that my needs in the vehicle are met. Throughout the years, Mr Lovence kept in personal contact with me and husband and this last purchased has been a phenomenal experience. He is truly committed to the highest quality of character service!

Repair of collision damage - Susan G

The shop did a nice job of coordinating with the insurance company of the party that caused the damage. They did the repair in a timely manner, and the repair looks really nice.

I've had my 2014 Mini regularly serviced there for the - rjfreedman01

I've had my 2014 Mini regularly serviced there for the past couple of years, although I had not purchased it there. Their service last week though was amazing! Mini had died in my driveway with an obvious fuel leak, would not run, and reeked of gasoline. I had it towed there after-hours on a Friday night anticipating an expensive repair. Raul called me the next morning, told me they were working on the problem. He called me a couple of hours later and explained that a fuel line had become disconnected from the high pressure fuel pump. They'd reconnected the line, cleaned the gasoline spill from the engine compartment, road tested it, even washed the car, and refused to take any payment saying it was too minor. Wow! Talk about integrity in the auto repair business! This dealership is the best.

Mitch Carr is a great Mercedes service center and a great... - baramo

Mitch Carr is a great Mercedes service center and a great auto repair shop overall. I wish they worked on other cars so I could take all my cars to him. There service team from mechanics to shop manager (Hal), and to Mr. Carr himself are great people and make you feel welcome in the shop. They do not upsell you on parts you do not need, and if you bring in your own parts (new) they do not give you a hard time about installing them. They provide you with a price before doing any work, but most importantly THAT is the final price you pay. There is no surprise shop fees, EPA disposal fees, or any other shenanigans that up the price at the last minute when you go to pay your bill. Most importantly, they FIX the problem. I have an older Mercedes 420SEL and they have always properly diagnosed the problem and fixed it. No going back for the same problem. Also, they work clean. (What I mean is there are no missing bolts, clips, or other pieces when the work is done that happened with another shop much closer to me on Lee Highway in Arlington that left off parts and didn't do all the work that I asked). Again, Mitch Carr does very clean and detailed mechanical work, very impressed--and for a very fair price, especially for the DMV area. Yes, I travel almost an hour to get to Mitch Carr because they are that good. They have a metro service where they pick you up and drop you off directly from the metro should you need it (there is also another station, forget the name, that also takes you to downtown Union Station-much faster than the Metro). Anyway, just wanted to help out my fellow Benz owners. Patrick

I went in because I had really poor body work done and... - Champskins5

I went in because I had really poor body work done and after much aggravation finally decided to give up on the morons I'd dealt with...wow, what a change when I went to Montrose. Staff at the counter was great and as I was explaining all the problems the owner overheard and got personally involved...try getting that at most dealerships. The sweet part was the work they did...outstanding! The paintwork was fantastic and they even touched up a spot unrelated to the accident. Above and beyond! Thanks Rick and your team!

The moment I walked in, Johnson greated me with a smile - Angie C.

The moment I walked in, Johnson greated me with a smile and offered help without any pressure. I told him what I was looking for, and within minutes, he had a few cars lined up for me to check out. The one I ended up buying had just been marked down as part of a weekend promotion, and he was upfront about the pricing and vehicle history. I drove off that same day with a clean title, a great rate on financing, and total peace of mind.

This review is for national motors on ridge road. I came... - Jcarpenter0014

This review is for national motors on ridge road. I came in on a budget and they showed me all the cars they had that were in my price range. I had lots to choose from. They were very patient with me. I test drove my top choices and did a side by side comparison. I did not feel in anyway pressured or rushed. I had been to many dealerships trying to get a nice car, with my not so great credit. I am glad I came here, it should have been my first stop.

Thank you Nathan Espinosa - I truly appreciate your help - Teresa B

Thank you Nathan Espinosa - I truly appreciate your help with great service for my Q50 - taking the time to deal with warranty and getting all issues addressed and repaired and providing a loaner vehicle 🤗

Service center is horrible! - nursejro74

Service center is horrible! Over 2 hours for an oil change. Service advisor did not let me know what they were doing and how long it would take. After 2 hours of just an oil change and tire rotation, forgot to even give me my keys, change the odometer for the next service due and change the sticker in the window! Got the bill and no explanation for what I was even paying for! Couldn't even bother to vacuum the floors. Would have gotten better from Jiffy Lube!!!

Awesome mechanics - hardisonraina551

Awesome mechanics, I had my Nissan Frontier serviced here and they found and fixed the annoying noise coming from the front of my truck that was driving me crazy. I apparently hit something and caused it.

TERRIBLE Service / Parts Dept. (Timonium Road) - Mickey Mouse

Yesterday, I went into Nationwide Nissan Service Dept. to request a broken plastic clip part for the driver side molding on my car. Ryan looked at the car and stated that he would order two plastic clips for $10.00. Upon picking up the clips today, he ordered two weather stripping clips which I never requested BUT he said they were missing and costs another $10.00. I noticed the clips for the molding were smaller than a dime , even a chimpanzee xxxxxx could clearly see the plastic clips are the size of a quarter. After requesting a full refund from the woman at the front desk she took the clips and disappeared into the smokey back room for 15 minutes. Upon her return, she asked another woman at the front desk to give me the $20.87 back in CASH which I had paid for the day before. They ARGUED about whether this would mess up the accounting books across the street and that she could not give me cash back for anything purchased over $20.00. REALLY?!! After being thoroughly disgusted with the LACK of QUALITY customer service, I went down the street to Kelly Body Shop who called Nationwide Nissan to see if they could get the plastic clips. They called and were told by Nationwide Nissan Parts Dept., that the clips for that part could NOT be PURCHASED and that I would have to buy a NEW Chrome MOLDING piece for $220.00. I said NO, I'm not doing that. Kelly's Body Shop told me to go online and purchase the plastic clips from Clips and Fasteners .com and that they would fix the molding for FREE, NOW that's Customer Service!! Clearly, I was LIED to and misled by Nationwide Nissan Parts Dept. into purchasing the clips that were NOT even available to be purchased and was forced to listen to a ridiculous argument between two employees to an absurd degree JUST to get my $20.87 cash back. UNBELIEVABLE!! I will NEVER RETURN to that disorganization and chaos EVER AGAIN!!