61 Maryland Hyundai Service Centers

Excellent, always communicate with me Excellent work on - travers03@msn.com

Excellent, always communicate with me Excellent work on car Explained everything to me Delivers on time

While the insurance company was very slow to respond - steve.tenney

While the insurance company was very slow to respond throughout the repair process, Shawn Coleman was able to move them along and drive the body repairs to conclusion. I'm very happy with the work it is excellent.

Very helpful and responsive, made the process very easy. - legallyblonde99

Very helpful and responsive, made the process very easy. My car looks great! Thank you!

I am very satisfied with Ideal GMC. - Marty

I am very satisfied with Ideal GMC. The ease of making appointments, the courteousness and professionalism of the staff is excellent, and the wait time is great. I would recommend them to anyone .

Brian in the Service Dept. - dantucker74

Brian in the Service Dept. was very helpful. The printer was down when I picked up the car, but Jan made sure to send me an eversion of the inspection report.

The service was great. - Bishop

The service was great. The car was ready early. The cost was less than what I was told.

I needed o confirm that my tow hitch was factory - sanfordjr50

I needed o confirm that my tow hitch was factory installed or aftermarket. Because I live in Midlothian, Virginia the dealer there (Pearson Hyundai) told me it was an aftermarket tow hitch. I knew that was wrong. I called to confirm it was factory installed. I received a call from your dealership within 30 minutes of my email and it was confirmed it was factory. Your dealership volunteered to contact Pearson but it wasn't necessary. Thanks for your help.

Shout out to service rep Chris Moran, who was terrific in - lisahoffman.editor

Shout out to service rep Chris Moran, who was terrific in overseeing the service of my 2015 Hyundai Accent. Professional, personable, knowledgeable, honest. Couldn't ask for more. He is representative of the first-rate service department, where I have been going for nearly a decade. Prices are reasonable and the work done is skillful. I wholeheartedly recommend Fitzgerald Hyundai Rockville!

Best Service Experiences - AmandaH1980

I would really like to thank Bob Bell Hyundai's service department. I've owned two Hyundai Accents. Every time I go in for an oil change, it's a wonderful experience. They are professional and very efficient. I was quoted a 1 hour wait time, and they were done in under an hour. I recently had an issue with my car and they got to it first thing in the morning. Everyone was very helpful in answering my questions. I also appreciate their shuttle service if you live within miles. Their service department and their sales department are excellent. I was never fond of going to a dealership for basic maintenance but it is totally worth it! Sincerely, Amanda

The service department is outstanding, we've had 4 cars - Edward

The service department is outstanding, we've had 4 cars serviced here over 17 years and they are always professional, organized, and communicative. Our experience has been that quality dealer service is actually the lowest cost of ownership, providing highly reliable operation from new warranty to well over 100K and 150K miles.

AS always, my experience was great. Janae was awesome and... - swheeler628

AS always, my experience was great. Janae was awesome and very knowledgeable. She kept me informed regarding the service of my vehicle and explained the few small things that the technicians found while performing my oil change and inspecting my vehicle. I am very grateful to have such a wonderful team of people available to ensure my vehicle is running in tip top condition.

Staff members are friendly, helpful, professional, and - BretonBay

Staff members are friendly, helpful, professional, and thorough. Explanations were clear and all my questions answered. No "hard sell" or pressure to purchase service I did not require or that I could schedule later.

Do NOT use this dealer’s service department. - unhappybuyer4

Do NOT use this dealer’s service department. My husband and I have a 2020 Hyundai Palisade. We bought it new from a different dealership and changed our service to Antwerpen in Columbia when we moved to Marriottsville. This dealership is 30 minutes away as long as we avoid rush hour traffic. It is the closest option. Our previous service dealership cared for the vehicle and we never had any associated costs, other than routine maintenance. Since changing, we have paid over $5300 for a vehicle that is still under warranty. We started noticing that every time we took the vehicle in for maintenance, they were recommending extra services such as new tires because they said they were starting to dry rot (not true). In June, 2024, the sunroof would not close all the way. We took it in for service 6-7-2024. We were called back to the dealership later that day to pick up a rental car since they needed to order parts and needed to have it reviewed if it would be covered by warranty. When we arrived back to the service desk, we were told they didn’t have a loaner car and sent us to an affiliate to pick up one there. When we arrived at the affiliate, we were given a Kona and an apology since they were not comparable vehicles. They had the vehicle for 3 weeks. Every time we checked in, they said they had no estimate for when it would be available. My husband was ready to leave for vacation the evening of June 27 when he received a call at the end of their day from the service department telling him he needed to return the rental and pick up his car the next day because they were closing. He explained he was ready to leave for his long weekend off and they said they would charge him for the use of the rental car. They had his vehicle for over 3 weeks, never was able to supply a pick up time, but suddenly they were demanding that he delay his vacation because suddenly there was an urgency to the matter. When we received the paper work, it is noted that a company called Paymer and Phillips picked up the car on 6-17, but no note when it was returned. We were not aware the repairs were being performed off site. We walked away with $1144.24 in add-on work. We stupidly returned for routine maintenance on November 8, 2024 and were told we urgently needed brake work. My husband agreed to the work. $2670.20 later, we picked up the car. As my husband drove off the lot, he noticed the brakes were squealing. He called and talked to the service department. They explained this was normal, that they needed to “brake in” and to give it a couple of weeks. The breaks continued to squeal. On December 4, 2024 we returned to the service department for inspection. We received a call informing us that there was evidence of overheating and that we would need to pay for more brake work. Finally, we realized there is no trusting these bamboozlers and we declined their service. Interestingly, the brakes stopped squealing and the service people we changed to found no problems with the brakes. If they told me the car needed to be washed, I would not believe them.

Service Department need to be more efficient and - wkburrs@gmail.com

Service Department need to be more efficient and informative about service service time to waiting customers.( waited 7 hrs in two days , Later informed wrong part order,)

Great service and got me in early pleasant waiting room - johnbholland

Great service and got me in early pleasant waiting room with free coffee and snacks

Had to take my Hyundainhere for a radiator problem. - jrpritts

Had to take my Hyundainhere for a radiator problem. Long story short, the car was under warranty, and the dealer claimed damage was from outside source and would not cover under warranty. I did not buy the car here. Thomas wanted $1400 to conduct the repair. I got the new Radiator at Weimer Hyundai where I purchased the vehicle at cost and then took the vehicle to Timbrrok Nissan for the repair. Total cost for repair was actually not quite $700. Do not deal with Thomas service department. They are as crooked as a dog's hind leg. Look at the cost disparity. I paid half what Thomas wanted to fix it. I would not buy a matchbox car from Thomas.

In August 2024 I was wrongfully charged $330 at Pohanka - Melissa

In August 2024 I was wrongfully charged $330 at Pohanka Hyundai. They admitted to their mistake & twice said they would refund me to no avail. Of course I put in multiple disputes with my credit card company and Better Business Bureau. So far after four months the issue still hasn't been resolved. Me nor my husband will ever go back to this location. I would NEVER EVER recommend them. If they'll rip me off after 10 years of being a customer your time is next. Heed the warning now and go to another Hyundai franchise. Also, the issue (that was covered under warranty along with my checkup) was incorrectly done. I had to make an appointment with another Hyundai franchise to fix the issue. This has been a complete 💩 show.

Exceptional all the way around - Beverly J

After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR

Took our 2008 Mustang into Chris for body work. They did... - JCarmines

Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.

Excellent service at reasonable cost - wren

After visiting Norris Honda and Firestone regarding a repair, I chose Graff's, as they seemed more confident about doing the job than Firestone and much less money than Norris Honda. Honda said they charged so much because their mechanics were certified - I asked because I knew the job did not take much time and the parts were not that expensive. Anyway, the job was done well by Graff's and within my budget. I recommend them.

My Pontiac Grand Am was involved in a fender bender in... - amanda

My Pontiac Grand Am was involved in a fender bender in which my trunk lid was bent and my rear bumper was punctured. Hanagan's was recommended to me as an inexpensive and high-quality auto repair shop. I was impressed with the quick and friendly service. Even when I had to return to have a followup repair (they had repainted my entire trunk lid and a little bit of the paint had come loose from where the trunk closed), they did the work quickly and cheerfully--no cost. It's never fun to have your car in the shop but Hanagan's at least makes the experience as stress-less as possible

I've been going to this dealer for years. Mr. Franz... - st5325

I've been going to this dealer for years. Mr. Franz Pichardo has always been pleasant, professional, honest and tries his best to give his customers the best prices he can. My vehicle has lasted a long time because as far as I can tell, they do the work as it should be done. When I leave their establishment after having service done, I feel confident I won't have any problems. And I haven't. I'm sorry many people haven't had positive experiences there, but unfortunately it depends on who you deal with. Ms. Jeannie who schedules the appts. is great too.