64 Maryland Honda Service Centers

This is for the Service Dept: I cannot express my thanks - HollenJ

This is for the Service Dept: I cannot express my thanks and appreciation high enough for your Service dept !!! We were on our way, driving to Florida from New Hampshire in our Honda Ridgeline when we suddenly got a check engine indicated, and we lost more than 50% of engine power. To make a long story short, we were able to get off the highway and get it towed to Hagerstown Honda. With Jarrod’s help, it was fixed promptly the next day ! We are now in Florida with a fine running Ridgeline ! Hagerstown Honda’s Service Dept. was an absolute blessing !!! We can’t say Thank You enough !!!

The service was great! - awarns525

The service was great! Tony was in charge of my appointment and I felt heard and understood with all my questions and concerns. He was communicative and helpful the entire time!

Excellent, always communicate with me Excellent work on - travers03@msn.com

Excellent, always communicate with me Excellent work on car Explained everything to me Delivers on time

While the insurance company was very slow to respond - steve.tenney

While the insurance company was very slow to respond throughout the repair process, Shawn Coleman was able to move them along and drive the body repairs to conclusion. I'm very happy with the work it is excellent.

My vehicle was serviced at this location and it was an - Keisha T.

My vehicle was serviced at this location and it was an amazing experience. Francis went above and beyond to address my concerns thoroughly. He made my experience worth while.

Amazing customer service. - rfeudale

Amazing customer service. Everyone is friendly and willing to assist. Today I had the pleasure of meeting Mr. Tim Kral, Service Manager who was eager to assist me with an issue I was having with my tires. I have been a long standing customer of Jim Coleman Honda and I always trust them to take care of me and my car.

The staff I was in contact with at Ourisman Honda were - doug_curtis

The staff I was in contact with at Ourisman Honda were very courteous and helpful in getting my service accomplished in a quick and efficient manner.

I received great service from the customer service - cynthia.walker0

I received great service from the customer service department and they were kind and helpful to me.

Very helpful and responsive, made the process very easy. - legallyblonde99

Very helpful and responsive, made the process very easy. My car looks great! Thank you!

Annie in-service department was amazing. - Kakwest23

Annie in-service department was amazing. Professional and kind determined to fix my Apple CarPlay.

I've got 4 hondas currently and I have always had a good - pat

I've got 4 hondas currently and I have always had a good experience at Criswell and specifically with Carina!

Anderson Honda has become my go to spot for any and all - Hilary JK

Anderson Honda has become my go to spot for any and all problems with my Honda. They are professional, experienced and friendly. Also, they are always fair when describing their wait time. Excellent waiting area with cafe and vending machines. Plus, free water and coffee. When I wanted to read a book alone, they allowed me to sit in their kitchen where I could be undisturbed by the 2 televisions in the waiting area. Restrooms and entire dealership is always exceptionally clean.

Recently had regular scheduled maintenance completed on - Cfm

Recently had regular scheduled maintenance completed on my car. The routine service was completed in a timely manner while I waited. My service associate, James Washington, was pleasant and professional. Awesome service! Thanks.

Cristian Martínez was a kind young man who attend us... - Norma

Cristian Martínez was a kind young man who attend us perfectly he help us in ever area and problems we had he is nice 👍 and helpful

Everyone from the person who greeted me when I arrived to - ginayates23

Everyone from the person who greeted me when I arrived to Ray, my service advisor, to the person who checked me out was efficient, professional, fast and friendly. I have never had a bad experience at this dealership.

Excellent customer experience! - aidnanyanzi

Excellent customer experience! Cynthia was very professional, answered all my questions. Clarence was very helpful 👏🏻

It is a pleasure to me, to visit honda greenbelt, the - marinobr27

It is a pleasure to me, to visit honda greenbelt, the staff is amazing and everything is good

I have been dealing with this dealer for years very - Vhs

I have been dealing with this dealer for years very pleased with service and employees

I've been to going to O'Donnell ever since I bought my - TD

I've been to going to O'Donnell ever since I bought my first Honda in 1994. Their service department was always reliable up until the past 5 years when there appear to be more recalls. They don't seem to care to service the recalls. I'm still waiting to get service for 2 recalls - one that's been out for 2 years and a more recent and serious problem with the fuel pump. Despite the serious nature of the recall, and Honda issuing a notice as to the serious nature of the problem (possibly causing accidents) and to get the problem fixed at any Honda dealership ASAP, they actually had an automated message stating that if you didn't have a problem, then they would be scheduling repairs in March 2025!When I called back in January, the tech tells my car was scheduled for repair in April 2025. They apparently decided to just schedule it to be fixed along with the other recall that had been scheduled last year (summer 2024)! We have a road trip scheduled and the tech was rude and didn't care. I've purchased 3 Hondas from O'Donnell, but never again. You've lost a long time O'Donnell Honda customer.

- [ ] I received a call saying my car was ready when I - Irritated customer

- [ ] I received a call saying my car was ready when I went to pick up my vehicle I had the displeasure of interacting with Ronda/Rhonda the cashier I believe her name was. She asked me my last name I told her and she did not see my ticket I then gave her my husband’s last name spelled it and all she didn’t see that either. I had to get out of line wait about 10 minutes for Jackie to come assist me. Then Jackie tells me my paperwork is with Ronda! I walk back over get in the line again for my paperwork to be in the drawer ready the entire time! I don’t appreciate that my time was waisted because someone failed to do the due diligence of their job properly! Every time I come to this location this same cashier gives me a hard time! Hopefully she receives proper training to not be a headache for the next customer.

Outstanding Customer Service From Dave in the Service Dept! - KiKi 0504

As always, I received the most professional and accommodating service from Dave in the Service Dept. He is always trustworthy and honest when discussing car repairs. If he recommends a service above and beyond scheduled maintenance, you can be assured it's a needed repair or service.

Exceptional all the way around - Beverly J

After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR

Took our 2008 Mustang into Chris for body work. They did... - JCarmines

Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.

Excellent Customer Service - shm94

Brian is extremely helpful when guiding you through the service process. He makes sure that all of your concerns are addressed and he takes his time with you as the customer.

Excellent service at reasonable cost - wren

After visiting Norris Honda and Firestone regarding a repair, I chose Graff's, as they seemed more confident about doing the job than Firestone and much less money than Norris Honda. Honda said they charged so much because their mechanics were certified - I asked because I knew the job did not take much time and the parts were not that expensive. Anyway, the job was done well by Graff's and within my budget. I recommend them.