869 Maryland CODA Service Centers

THE WORST EVER! STAY AWAY! - COOPER13

THE WORST SERVICE DEPARTMENT EVER. STAY AWAY!!!!!!! They didn't listen to any of my concerns. They let me drive a car that almost killed us. Then all they could say was "we didn't do anything wrong." I have owned/leased nissan for 6 years and I have never seen such crappy service. Now it's time to turn in my nissan and I couldn't be happier, this dealership's irresponsibility and lack of professionalism is so bad that I don't ever want to deal with such garbage again. STAY AWAY. TRUST ME.

Best service at an auto dealer that I have ever experienced. - Michael

I purchased a used vehicle at Cook Volkswagen had 2 major issues that needed to be serviced. Took the car to Cook Dodge and they provided the best service that I have ever experienced. Kept in contact with me during the entire process. Gave me a loaner car to get back and forth to work. Al and his entire service department should be commended for doing excellent work.

I’m incredibly disappointed with my recent experience. - michellekcolbert

I’m incredibly disappointed with my recent experience. After owning my Certified Pre-owned Acura for less than 3 months, I was shocked to learn I had to pay out of pocket for a new battery. To make matters worse, I had to drive to two different dealerships and even call out of work to get this resolved. This level of inconvenience is unacceptable, especially for a brand that prides itself on luxury and reliability. What makes this even more frustrating is that I love Acura so much that I purchased the exact same car after my previous one was totaled in a collision with a deer. My loyalty to the brand makes this experience even more disheartening. I expect better from Acura and hope they take steps to improve customer support and resolve issues like this more effectively in the future.

I have the most horrible experience in Acura, Annapolis... - Bola

I have the most horrible experience in Acura, Annapolis yesterday. I took my car in for A1 service and AC blowing air on the driver's side. It took about two hours to diagnostic the problem and was told that repairing the issues will cost about $600+ which I agree to. It took them another 3 hours, then I was called that my car was ready. I paid and turned my car on before I left Acura, unbelievable, the AC was still blowing air. Minding you, I have been there for more than 5 hours. They gave me every excuse in the world, it was working before they park it, they don't know what happens. Maybe it might be something else because my car is 10 years old. I was confused because the reason I was charged for diagnostic was to find the problem and fix it. That is why I brought the car to the dealership, not the street mechanics. Dave was very rude and at a point yelling at me, I kept my calm, and he never apologizes and told me if they find something else I have to pay again. Refused to give me a loaner car, so I can go pick up my kids from summer camp after been in this place for more than 5 hours. Dave told me I can go to Enterprise to rent a car while they working on my cars. Unbelievable, I don't like to drive a loaner car, just to get my kids. After been at this place for 7hours, I was refunded and told not to bring my car to them anymore which was fine with me. I have been coming to the Acura in Annapolis for many years, never had a terrible experience like this, and David( Dave) used to be very polite. I guess since he is a new manager, you will know the truth about a man when you give them power. But, I asked to speak to the manager and I was told Mark no longer the manager and Dave is the new service manager and Steve is the overall manager. I left Steve a voicemail. The Acura in Annapolis used to be a very nice place to repair your care with excellent service. I will not be going back there again but there is a way to manage a mishap without being hostile and rude.

Exceptional all the way around - Beverly J

After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR

Stripped my lugs, blamed me and other shop that did not... - imag

Stripped my lugs, blamed me and other shop that did not exist, charged triple amount on labor, made me find my own vehicle somewhere in their parking lot after service instead of bringing it to me, shuttle service left me stranded for over an hour, performed unauthorized "safety" inspection and did not give me findings in person but mailed it to me later

Horrible service - Carp1

Took company truck in March 14, 2018 for recall work. Instead the service technician broke door latch during recall work. Told me they’d call me when replacement part came in but until then I’d have to wind down my window to get out of my truck. Gee thanks right. Wouldn’t have been a big time if would’ve been taken care of at end of March like they told me. After calling several times with same answer-“ I told you we’d call when parts came in”. I’m in awe now that 50 days later a 5 star so called company hasn’t resolved this issue. My truck worked fine before going there. If I get in a accident tell my kids it was your fault I couldn’t get out.

Service for 2017 Rav4 was excellent & efficient, thanks - deezer3

Service for 2017 Rav4 was excellent & efficient, thanks to Kevin Colindres! I was waiting for the car & Kevin kept me in the loop with the mechanic's findings. Kevin was very courteous & professional at all times & explained in detail some of the findings I didn't understand. Very please with the outcome & would refer friends and family to Darcars355Toyotta!

Great improvements. - lala29

I was suggest having someone at the check in desk to greet people at all times, but otherwise the service has improved exponentially within the past few months. I did not wait long after signing in for service, my paperwork was processed quickly and my car was ready within two hours. I did receive a phone call to let me know my vehicle was ready for pick up. However, when I got there for some reason the young lady at the cashier window said she needed my paper before directing me to the check in area. That didn't seem right so I signed in to make sure I wasn't overlooked. One of the service techs directed me back to the cashier and then I let him know what I was told. My paperwork was available the entire time and this seems to be a common occurrence. I reviewed and signed my paperwork as usual. Then when I left the young lady ran after me because I was given the wrong paperwork. I did not catch her name but if this is normal for her I thought it was worth mentioning so it can be addressed. Otherwise, I had a GREAT experience.

Awesomeness - WLF325

Brian worked withe to ensure I was extremely please with my service visit. Thank you Brian I'll see you the next time. A Happy Customer WF