48 Maryland Audi Service Centers

Repair of collision damage - Susan G

The shop did a nice job of coordinating with the insurance company of the party that caused the damage. They did the repair in a timely manner, and the repair looks really nice.

I went in because I had really poor body work done and... - Champskins5

I went in because I had really poor body work done and after much aggravation finally decided to give up on the morons I'd dealt with...wow, what a change when I went to Montrose. Staff at the counter was great and as I was explaining all the problems the owner overheard and got personally involved...try getting that at most dealerships. The sweet part was the work they did...outstanding! The paintwork was fantastic and they even touched up a spot unrelated to the accident. Above and beyond! Thanks Rick and your team!

Outstanding Customer Service - sassy

I have a 2013 Lincoln MKZ and I always take it to FSK, now Ourisman for servicing. The manager, Mr. Mowar( sorry spelling) is a very delightful professional, knowledgeable, people oriented person, He models the behavior which he expects from his staff and they all seem to do a good job. The person whom I deal with most of the time is Ray. He is thorough, patient, knowlegeable and pleasant as well. He is no nonsense and gives great advice. Unlike some service departments which attempt to take advantage of those without that expertise, he explains the entire circumstances and processes. I live in another town but the drive is worth the treatment and care received.

Preston Auto Body repaired accident damage on my '02... - pintoboy

Preston Auto Body repaired accident damage on my '02 Ranger. They installed the wrong bumper pad (black, not grey, front and back bumpers, plastic panels were grey) then insisted the color was not black but grey. A new quarter panel was installed. They dented this panel WHILE in their shop, before I picked it up. They replaced the tail lens with a used lens, which was cracked more than the lens they replaced. They repaired the damage they had done to the new quarter panel, replaced the black bumper pad with the correct one (grey), replaced the lens with a new one. Where the truck was repaired began to rust within a year. The insurance company told me to return the truck to Preston for a third time. I refused. Nationwide agreed I could use a different body shop to correct the damage, poor workmanship, shown by Preston. I have had no problems with the other body shop's work. I wouldn't take a tricycle to PAB. Beware of this body shop.

Audi Valley Motors - Audi of DEAD Valley

Car had nuisance type electronic programming issues. Called the dealership to see if they can fix, described the problem in detail and service manager said they can take care of it and promised it would be ready by end of next day. Dropped the car for service Jan 15. Jen Palewski (service manager) advised that car could not be fixed. Asked why, Jen said that the dealer is refusing to fix, said to go and try a locksmith to fix it, and demanded that I pick it up. Came in to pick up, car would NOT start. Asked for help, no-one at the service desk would even bother to get a tech to look at whats wrong. Since the car wont start, had to wait till the car could be towed back to another shop ($200). Second shop scanned the car and provided written proof that the dealer messed up the electronics of the car while there with equipment that is only available to Audi dealer (something about the Audi electronics, Otis diagnostics and a pin code). Car now is DISABLED. Had to contact AUDI of North America and MD state Attorney General to request help. Dealer wont not cooperate at all.