7 Maryland Acura Dealers

I was there getting a routine maintenance ( oil change, - ericaaparentado

I was there getting a routine maintenance ( oil change, tire rotation etc) done. I told James that I be hearing a popping noise in the speaker of my suv he told me it takes like 3 hours to fix but, he would get me a loaner so I wouldn’t have to wait.. I really appreciate that. Anytime I have a concern he will definitely put my mind at ease.I live in Baltimore city and I’m sure it’s a Acura Dealership closer to me. But when you have a great service advisor like James you would travel knowing your vehicle is in good hands.

Professionalism: Victor Castro was polite, professional, - Getaneh

Professionalism: Victor Castro was polite, professional, and attentive to the my needs Communication: Victor Castro communicated clearly and quickly, either in person or via email Trustworthiness: Victor Castro was trustworthy and didn't pressure me Going above and beyond: Victor Castro went above and beyond to help me , such as by locating a specific vehicle or staying after hours Ease of process: The dealership made the process easy and painless No surprises: The final price was as negotiated, with no last-minute surprises Great customer service: The customer service was great and the environment was friendly and welcoming

Small dealership with a chill vibe, everyone was friendly - aspencer

Small dealership with a chill vibe, everyone was friendly & it was an easy process. They accommodated all my needs, the car was reasonably priced & the car was clean. would recommend this dealership to others.

Made appointment same day for oil change and multi point - Mal

Made appointment same day for oil change and multi point inspection. They completed work within the promised timeframe and went over inspection report. Also provided transportation to and from work while maintenance was performed. Overall a great experience with service department.

They don’t keep their word. - Marco Allen

They don’t keep their word. 2 mo waiting on a car. Let loan expire. Was told to come pick up the car and test driving before leaving the dealership on to be told they let my loan expire and being left with no car. I don’t mind being turned down but don’t have waiting on a car for 2 months they said I was approved for and then dropped the ball. I have no car and have to build my credit up from all the hard credit pulls after they let first loan expire. The one star is for the sales person Mr. Kramer. He is a honest salesman that had no idea what finance department was doing. He was just as shocked as we were. But for this dealership Is not for the middle or lower class. Just for upper class people that can put 50% down or pay for car in cash. Me personally I will never give my money to anything with the Criswell name on it.

Tag and title horrible tags late and now new tags. - Mi60ke

Tag and title horrible tags late and now new tags. Was told my tags expired in 1 year. Original tags were 2 years. MDDMV website after July 1st one year tags, car was bought in May. Tags show up late, get a new set of tags Friday 1 year. Acura of laurel said send the old tags back. The new tags show up 3 months later. Don't trust this dealer. Was told Maryland changed the fees a few months ago, not true I have other vehicles registered here and the registration changed years ago not months. Not trustworthy never buy from them!