7 Maryland Acura Dealers

I was there getting a routine maintenance ( oil change, - ericaaparentado

I was there getting a routine maintenance ( oil change, tire rotation etc) done. I told James that I be hearing a popping noise in the speaker of my suv he told me it takes like 3 hours to fix but, he would get me a loaner so I wouldn’t have to wait.. I really appreciate that. Anytime I have a concern he will definitely put my mind at ease.I live in Baltimore city and I’m sure it’s a Acura Dealership closer to me. But when you have a great service advisor like James you would travel knowing your vehicle is in good hands.

Victor is truly a man of honorable integrity and - andersonsa

Victor is truly a man of honorable integrity and character. I really felt a trust dealing with him. I wouldn't hesitate to purchase another vehicle from Victor Castor.

Made appointment same day for oil change and multi point - Mal

Made appointment same day for oil change and multi point inspection. They completed work within the promised timeframe and went over inspection report. Also provided transportation to and from work while maintenance was performed. Overall a great experience with service department.

Use caution and thoroughly check your vehicle especially - mfox_81

Use caution and thoroughly check your vehicle especially any customizations. I’ve had a repeat issue with service department. They have taken or damaged my center caps from my 23 MDX Type S twice. On the recent visit they removed the Acura emblem on one and removed and replaced with another cap from another vehicle (grey). My center caps were custom painted Satin Black to match wheels. My guess is someone liked them. They have previously replaced them the first time this happened and on this recent issue have not responded. Included pictures to show Center Cap as I brought the vehicle in and then the swap and removed emblem when I got it back. This in addition to me not being made aware that technicians refused to rotate my tires stating that they don’t touch them because they are “painted”. I am now out of pocket for a tire rotation and having replacement Center Caps painted. Adding to list of problems: Deep scratch on rear passenger side molding. Attempted to fix with touch up paint. I was not told or made aware. Emails sent to Service Manager and General Manager with no response. Acura has been notified. Update: response received My emblem may have fell off while driving. I’m guessing one must’ve also changed color while driving. Current list of expenses from my last service at Criswell Acura: - Tire rotation - New Center Caps being ordered and painted - attempted repair on a deep scratch in my rear passenger side modeling that touch up paint was applied) same side that had the missing emblem from my center caps. Repair did not work. Did receive a call back from Steve Savage GM that was a voicemail. Returned call and waiting to hear back. Update: 12/18 - GM Steve Savage left me a voicemail offered to reimburse me and to work to build trust back. Texted to confirm what he meant by reimbursement and how he planned to address the warranty requests that had no action. 12/19- GM Steve Savage in a voicemail now stating “that is a lot to happen in 3 hours” and “he doesn’t think trust can be rebuilt”. “Try another dealership and hopefully they can meet your needs because we obviously couldn’t”. “We are closing the case and moving on”. Looks like I’ll continue to work with Acura directly since this dealership’s leadership is refusing to provide Customer Service.

They don’t keep their word. - Marco Allen

They don’t keep their word. 2 mo waiting on a car. Let loan expire. Was told to come pick up the car and test driving before leaving the dealership on to be told they let my loan expire and being left with no car. I don’t mind being turned down but don’t have waiting on a car for 2 months they said I was approved for and then dropped the ball. I have no car and have to build my credit up from all the hard credit pulls after they let first loan expire. The one star is for the sales person Mr. Kramer. He is a honest salesman that had no idea what finance department was doing. He was just as shocked as we were. But for this dealership Is not for the middle or lower class. Just for upper class people that can put 50% down or pay for car in cash. Me personally I will never give my money to anything with the Criswell name on it.

Tag and title horrible tags late and now new tags. - Mi60ke

Tag and title horrible tags late and now new tags. Was told my tags expired in 1 year. Original tags were 2 years. MDDMV website after July 1st one year tags, car was bought in May. Tags show up late, get a new set of tags Friday 1 year. Acura of laurel said send the old tags back. The new tags show up 3 months later. Don't trust this dealer. Was told Maryland changed the fees a few months ago, not true I have other vehicles registered here and the registration changed years ago not months. Not trustworthy never buy from them!