I've purchased and traded in a lot of vehicles over the - JBURN207
I've purchased and traded in a lot of vehicles over the years from highly rated dealership across several states, but none have come close to the level of attention, professionalism, and genuine care we experienced at Patriot Subaru in Saco, Maine.
From the moment we stepped onto the lot and into the showroom, we were warmly welcomed. Our sales associate, J.D. Defelice, immediately made us feel at ease, introducing us to members of both the sales and service teams, several who had come over to greet us creating an atmosphere that felt more like a friendly gathering than a transaction. There was absolutely no pressure . . . just easy, conversation and sincere interest in getting to know who we were , what we were looking for, and how they could best help.
We were trading in a 2023 Outback Touring and were genuinely impressed by the advanced diagnostic tools used by the used car and service teams. The process felt incredibly transparent and high-tech, and was something akin to an automotive version of an open MRI, clearly showing every aspect of the vehicle's condition, both inside and out. It gave us complete confidence that we were receiving a fair and accurate assessment.
The purchase of our new 2026 Subaru Solterra couldn't have been smoother. The sales process was seamless, and the financing experience was just as easy (thanks Matt) -- efficient, straightforward and handled with complete professionalism.
All in all, this was hands-down the best car-buying experience we've had, and we wouldn't hesitate to recommend them to anyone looking for a dealership that truly puts the customer first.
J. Burnett -- Scarborough, Maine
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