258 Maine SRT Service Centers

I had a PZEV car and Vw waranties anything with... - daley1018

I had a PZEV car and Vw waranties anything with emissions. I needed an O2 sensor and a catalytic converter. They told me Vw would not cover it. I called VW Prime Saco and they said they did cover it. They are crooks and will lie right to your face. They cut corners on the oil changes too! Beware!

They did a great job to my car. It was fixed once and... - Christine72

They did a great job to my car. It was fixed once and went to them and they had it back to me in three days it was a big job and they lent me a loaner so I could get to school with means a lot to me, so thank u ossipee trail motors. Ill be back. If any I e needs a car or needs there car fixed go to them. I will promise u that u will be satisfied. Thanks again.

on going ac issue - Truck guy

These guy's are awesome!! I have had my truck serviced here since I bought it a couple years ago, should also say the truck was bought here! I also live 2 hours from here, south of Boston. This place is well worth the trip from any where be it sales or service!! For a little over a year Kris and Andrew have been helping chase an on going stubborn ac issue that only happens once in a while. Well on a Friday am truck loaded for the weekend including wife and 3 dogs the ac stopped working. We drove straight to Pape. With no appointment Andrew met me when I walked in, he spoke with Kris and before I knew it the truck was in the shop being looked at. A short time later the tech figured out the problem and the sensor was ordered. I returned 2 weeks later to have the part installed and the ac has been working perfect!! Thanks to the service team here for being persistent and chasing this problem with me for so long!

While on vacation in Maine, our 2020 impreza failed to - sferranti16

While on vacation in Maine, our 2020 impreza failed to start; the first time the car gave me any trouble. I called several local subaru dealers and only Pape Subaru indicated that they could look at the car within 24 hours. Well, with roadside assistance from subaru, the car was delivered to dealer at 4:30pm that day. The next morning at 7:30 AM, Kristopher Corriveau, Service Mgr at Pape, reached out to me for information on the situation. By 2:30 pm, less then 24 hours after the breakdown, the car was repaired and running well. AMAZING! The service manager and his team were absolutely amazing in getting the car back to us so promptly, especially knowing we were on vacation without a car. Thank you Kris and your entire team....job done incredibly well. Most appreciative of your stellar service and we will recommend you highly, Stephen Ferranti, Rochester, NY

I'm not sure what is happening with the Service - dclpretzel

I'm not sure what is happening with the Service Department at Patriot Subaru in Saco. I have been a faithful, consistent customer of Patriot Service since I purchased my Impreza in 2017. I have brought my vehicle in for oil changes and required maintenance every 6 months. In 2024, my vehicle was serviced 4 times in 6 months. The first visit (January, 2024)was for an oil change when they noted I needed new front brakes, RF control arm, and RUB bushing for approx. $1100. They completed the work one week later (visit #2, also January 2024). Three months later, (visit #3, April, 2024) I brought my vehicle back to check the rear brakes which had just been replaced 2 years prior - they completed the work and offered a discount. At this time, they also did a multipoint inspection which included checking "tire wear and underbody inspection." Nothing was noted needing repair with the multipoint inspection. Visit #4, July, 2024, within this 6 month period was for a scheduled routine oil change and Maine state inspection. Since I had incurred some medical issues, my car was only driven 448 miles since the Patriot multipoint inspection was done in April. I was expecting an easy pass on the Maine state inspection. I was shocked when the service rep told me my car failed the state inspection and needed $4000 worth of work to pass.(Tires, front and rear struts, LF control arm) I gave permission for the routine oil change and sought out a second opinion for the supposed need for $4000 worth of work. The second opinion agreed I needed new tires but that was all. The bill was $769 for new tires and the inspection. I then went for a tire alignment to a regional service center. I requested that they check the front and rear struts. They confirmed what the second opinion had stated - no need to replace struts. I am very disappointed with Patriot Service. I was totally blindsided by a multipoint inspection in April that did not note tire wear or questionable "underbody inspection" then less than 3 months later and only 448 miles later I am told I needed $4000 worth of work.

Excellent!! - Gregmat97

Great dealer to deal with and excellent people that take care of your needs. Service was great they helped a lot with the rental car and made sure that everything was up to par with it.

Efficient, professional and courteous. - Dstuartusa

Efficient, professional and courteous. Very positive experience setting up the appointment and at the service location.

Quick Lube department was very helpful and professional. - josephwhite99

Quick Lube department was very helpful and professional. Was great to deal with and was overall great.

I have been taking my vehicles to Quirk since - Aksbunnies

I have been taking my vehicles to Quirk since approximately 2007/2008. They have looked after my vehicles and worked hard on my behalf when there was an issue with my extended warranty to help get things covered.

I bring my Chrysler 200 there and they treat me great in - kamryncrazies

I bring my Chrysler 200 there and they treat me great in service. Highly recommend

Disappointed after purchase....BUT THEN.....WONDERFUL!! - Leonard Martin

***UPDATE TO REVIEW***** 2-6-2020 So I figured it would only be fair to come back on and post an update to my first review. After I posted my first review I was contacted by Quirk Ford of Augusta. I first spoke with Rose Thompson. She was very sweet and understanding. She listed to my issues and concerns and took immediate action to get the ball rolling to get my concerns addressed. Again, our issues were not the norm. So I appreciate her not passing the ball/blame to someone else. She emailed the sales manager and cc'd me on the message. Scott Freeman called me as soon as he was available which was faster than I expected. He immediately "took ownership" of the problems, and took the needed steps to get our issues resolved. Might I say he has gone above and beyond what I expected considering our experience that led to this. At this point, I feel 100% happy and confident going forward. I think people just need to realize we are all human. Mistakes and accidents do happen. Sometimes the ball gets dropped. I think we all just need to be a little more understanding with each other. Perhaps the most important thing to do is to learn how to talk and listen. Don't be afraid to reach out to people if you feel wronged, or feel things were not done right. Chances are the person you are upset with, or the situation you are upset with. They or the person who can fix it or help has no idea. Scott had no idea of the issues we were dealing with, nor did Rose. Our sales guy did not even know, because I did not feel it was right to put the burden on him. But that was my mistake. At this point, I cannot say enough good things about Quirk of Augusta and the way they stepped up to resolve our issues and concerns. I hope this trend will continue if we ever experience further issues. Thank you! Leonard Martin ***Original Post*** When we leased the vehicle is was on a Saturday and they actually stayed past closing to make the deal happen. Everyone we dealt with was great. We loved our salesperson and the finance manager that worked with us to sign all of the paperwork. No complaints with staff. The complaint comes in from issues with things that were just not done that should have been done with a Brand new vehicle lease/purchase. We understand they had already stayed past closing to make the deal so we understand. But we made an appointment to come in and have things taken care of that should have been taken care of or and normally probably would have if it were not closing time and on a Saturday. My complaint is we made an appointment to have certain things done and at the time was told we could have a loaner vehicle. Well, we showed up on time for our appointment and 2+ hours later only part of the things we wanted/needed/should have been done was done. And no loaner so we had to sit there and wait which messed up our plans and other appointments we had made for the day. And to top it off, now we need to make another appointment to get things done that should have been done at the time of purchase/lease. Again, the staff was great to work with. I am sure they and their service is normally not like this. But for a first experience/impression after the sale/lease went so great. We are really disappointed. We also hope this is not a sign of things to come...... We shall see. I am still waiting to hear from someone on when and where we are supposed to bring the vehicle to have the rest of the things done that should have been taken care of at the time of lease. I hate writing reviews. I don't want to bash or put down any business, especially considering how nice everyone was. I sorta feel like the ball is being dropped here. Hopefully, someone will reach out to me through email or whatever soon.