627 Louisiana SRT Service Centers

There wasn’t a time that I didn’t know where I was - audreybmelendez

There wasn’t a time that I didn’t know where I was supposed to go or who I was supposed to talk to. I was greeted promptly outside and continued my conversation with Eugene as we walked in and he showed me where I needed to be, as I waited several associates in passing made sure to ask me if I had been helped. Attentive, clean, friendly, and so much more. 10/10 will go back and recommend!

Great service - Missions

Super service. Very friendly staff. I would highly recommend them to any of my friends. Definitely will be back. They went out of their way to do a great job.

Walker Acura is an awful dealership. - JL

Walker Acura is an awful dealership. I recommend everyone stay away from this place. Awful customer service, leadership that won’t call you back when they invariably provide wretched service, inability to properly diagnose vehicle issues, no loaners to provide their customers, no courtesy shuttle…it goes on and on with how awful this place is.

I request my 2003 M-B be looked at for the driver side... - bdegrafenread

I request my 2003 M-B be looked at for the driver side seat not working. I was told there would be a 120.00 charge to find out what the problem was. I agreed to this. I recieved a quick response to what the malfunction was; the seat CPU ws bad. I was told this would cost 500.00 with laor 700.00. I agreed to have them do the work. When I received my car back a few days later, I paid the price for the repair and drove down the road and relized the seat was not working. I call the service department and informed them and was told to bring the car back. I was told a few days later the CPU was defective and that a new one was ordered. I was the told that the mechanic stated there was a problem under the passsenger seat, which worked when i brought it in, and that I would need to pay another 120.00 to find out what that problem was. I stated I would pick the car up that afternoon. When i arrived I found that not only was the driver side seat not working but the passenger side was not working. I told Ryan this and he stated the service manager would give me a call the next day. Two week later, I have not recieved a call. Clearly the worst service I have ever recieved since owining this car. i clearly do nor recommend this service department to anyone, and the will never get business from me again!!!!

Austin Murphy, my Service Advisor at Walker Toyota made - David

Austin Murphy, my Service Advisor at Walker Toyota made me feel valued and was very responsive to my needs today! I have a high mileage Toyota and he was knowledgeable about services for my vehicle! Thank you Austin for taking the time to address my questions and concerns! V/R David

Great reception crew. - draum3

Great reception crew...Chance, Austin, Newman, and Payne. Chance took my car back and had them fix a tire. They kept me busy and before I realized it. My car was ready. There's a lot of knowledge between these guys. Professional, friendly, attentative, knowledgeable, and above all very respectful and kind to this 77 year old senior citizen. Chance is my main helper. It was a treat, and I shall return. I love my Toyota Carolla and trust Walker Toyota. Thanks

Never bring your vehicle to this place they will not - CARTERCINNAMON

Never bring your vehicle to this place they will not change your oil. They will tell you they changed it.

I want to thank Karl Bush, Amanda Stone, Curtis Luce, and - Sharon Sulton

I want to thank Karl Bush, Amanda Stone, Curtis Luce, and Mr. Reggie for making my service trip to Wray Ford in January easy, timely, and peaceful. Karl made scheduling my service appointment for my side-view mirror easy. He listened to my concerns and found a time that worked best for me to get my vehicle to the shop to be inspected. Before contacting me with the repair details, Karl connected with the shop to obtain an anticipated date for when the part could be ordered and delivered, along with the pricing, allowing me to plan accordingly. He went above and beyond to ensure I knew Wray Ford was using quality parts and nothing that would be considered after-market. When I arrived at the Service Department, Karl was waiting on the sidewalk to greet and check in customers coming with their vehicles. Although I had visited the shop previously, Karl ensured I knew where to go after checking in my vehicle. He also remembered when I planned to arrive and told me he had already scheduled my trip home. He said Curtis Luce would be driving me home. After walking through the Service Department door, Amanda Stone was behind the counter, greeting everyone with a huge smile, gracious attitude, and a warm welcome. It was not my first trip to Wray Ford, yet Amanda always makes everyone walking through the door feel part of the Wray Ford Family. The atmosphere is welcoming, the TV is on, and refreshments are available. She doesn't just sit behind the counter and stare; she engages with you. She exhibits the same attitude when you call the service department. I have never noticed if she's having a down day during my visits because she happily makes you and those around her her focus. Shortly after taking a seat, Karl opened the door to tell me Curtis was ready to drive me home. The wait was less than five minutes, which was great. Once the shuttle vehicle door opened, Curtis greeted me with a smile and a wonderful personality. He had taken time to warm the vehicle before picking me up since it was cold that morning. He asked if there was a particular radio station I wanted to listen to and alerted me to my ETA. During our drive, we exchanged pleasant conversations. It felt like I was riding with a friend. I felt extremely comfortable. Plus, he drove very cautiously. He also bragged about how much he enjoys working at Wray Ford alongside his teammates, which supported my opinions about Karl and Amanda. When we arrived at my house, Curtis said he would likely see me again once my vehicle was ready because he would drive over in a separate vehicle to pick up Mr. Reggie after he returned my car. Once my car was ready, I received a call from Karl and an emailed copy of my invoice so I could review the breakdown before submitting my payment. Afterward, Karl said I would receive a phone call about the scheduled delivery of my vehicle. Shortly thereafter, I received a call from Mr. Reggie. He was delightful and pleased to assist me with the return of my car. It was not my first time dealing with Mr. Reggie. He was just as nice the very first time I met him. When he arrived, we exchanged nice pleasantries and laughter about the day. I cannot say it enough. Karl Bush, Amanda Stone, Curtis Luce, and Mr. Reggie made my service trip easy, timely, and peaceful. Thank you all so very much for being so wonderful.

Wonderful Place to Buy or Service a Toyota! - Toyota4Life85

Our family has stayed with Yokem throughout the years, with my parents being the exception with their two most recent vehicles. Sales experience has always been great, service has been wonderful (minus the overprice oil change, but thats with majority of dealerships.) Gary Lindsay is my particular advisor and he is amazing!! Anytime my car is kept overnight, he will set me up with a courtesy vehicle until mine is finished. As far as sales go, Leonard Washington is the guy that sold us our vehicles. He's always been very nice to us. He is now the sales manager, but the entire staff is wonderful. My only complaint is that the chairs in the waiting area aren't that comfortable if you have to wait for longer than an hour, ha. If you're looking to buy or get service, Yokem is where it's at with Toyota's! I live by my Toyota and will always drive one!