627 Louisiana SRT Service Centers

Best oil change experience ever. Richard, at the service... - Don

Best oil change experience ever. Richard, at the service desk took my 2018 Mustang GT in immediately and returned the car, ready to go in less than one hour!! I keep my engine compartment very clean. The mechanic left no signs he was under the hood. No drips, smears or oil anywhere but where it belongs, in the crankcase. But wait, there's more! The cost of this service was beyond fair. The fee was far below any other shop in the area. Gateway Ford in Ponchatoula now has another customer for life? Thanks Gateway!!

The service Director Mr Tom and Mr Joe W from the sales - dgambino0

The service Director Mr Tom and Mr Joe W from the sales department went above to assist me when I needed my vehicle serviced , they made it very easy to get done what I needed in a timely manner thank you guys so much. If y’all are in the market for your next purchase go see Joe

The worst. The electronics on my car went a little crazy... - kdjlaw

The worst. The electronics on my car went a little crazy and I had it towed there. It took them a week before they looked at it. It took another four weeks to fix it and I recently learned they fixed it wrong. Sean “Patrick” Bryan, the service writer (supposedly trained by Genesis and the only person I could speak to) NEVER returned a single phone call. Not one. He lied to me about what was going on with my car. Genesis promises a Genesis loaner during warranty repair. The service writer kept promising one but never delivered. Recently I learned that the dealership did not have a mechanic qualified to do work on Genesis cars, so the could sell cars but not service them. This service department, on of the many All Star dealerships, ought to be fired by Genesis.

First of all, the service writer, Liz, is fantastic.... - kdjlaw

First of all, the service writer, Liz, is fantastic. She’s nice, knowledgeable and communicates. When I had a serious problem (caused, it turns out, by Genesis of Baton Rouge when they tried to fix the windshield washer pump last January) she scheduled me to have a Genesis loaner to drove while my car was fixed. She kept in touch constantly. When I had a question I would text her and she would respond within 15 minutes. I dropped by two days ago because some bubbles appeared under the leather on the dash. She said, “I’ll order you a new one.” and I got word today the new dashboard had arrived. The service guys are great. When I had a problem with the electronics, they worked until they figured out the problem. They had to replace the wiring harness, no small job. Aside from the dashboard bubbles, the car has been flawless ever since. All my service thus far has been under warranty.

Allison provided outstanding service on my vehicle! - Kmajors337

Allison provided outstanding service on my vehicle! She was professional, knowledgeable, and kept me informed throughout the process. Highly recommend her and the service team!!

Great Service from salesman Crystal Robertson. - Ciera

Great Service from salesman Crystal Robertson. She was really nice, helpful and did step by step.

Very nice atmosphere but needs more automotive - mamou23

Very nice atmosphere but needs more automotive technicians .need to give more discount to loyal customers at the price things are today

Outstanding Cadillac Service - Space Caddy

As always, Ms. Sheila Brown, Service Department, greeted me with a smile and provided excellent customer service. She was very attentive and asked questions to ensure that the problem I was experiencing with my Cadillac SRX was properly addressed and repaired. While I was waiting, Ms. Brown kept me informed on the status of the repair. Her positive attitude and attention to my comfort while waiting was very appreciated. Ms. Brown is a true asset to the Gerry Lane Service Department!

Very courteous and very helpful with getting our car - Larry

Very courteous and very helpful with getting our car repaired and getting us back on road

I had a good experience. - subarumatty

I have use Giles service twice, and each time I have had a good experience. The man at the counter has always treated me well and been very professional. So far, so good.

Great dealership - Red rocket

Service picked up my vehicle from my home and performed service , washed it and returned it to my home. Only a local dealership can do that.