Please avoid Premier, and don’t give them your time or - mr.russellshelton
Please avoid Premier, and don’t give them your time or money. Each experience I’ve had with them has been far from desirable due to their shady business practices and general lack of integrity.
I first took-in my 2015 Jeep Cherokee in September for a check engine light and an oil smell. They spent days diagnosing the issues to finally conclude that I needed a new O2 sensor and an oil adapter. The quote over the phone was roughly $1,100. After taxes and some curious fees, I was charged approximately $2,000 (this was after they took-off some arbitrary fee. The response was along the lines of, “Oh, how’d that get there?”). When I drove off the lot, I soon realized my battery cable had not been reattached because my car died. Furthermore, about a week or so later, I noticed the same oil smell I had been smelling all along proving they did not resolve all of the issues.
After a couple of months of driving with the oil smell, I finally brought back the car to hopefully resolve the issue (I also asked them to go ahead and do a routine oil change and tire rotation while I was there). I figured that since it’s the same oil-smell problem, they’d waive any service fees. Of course, that wasn’t the case. It was from the valve cover gaskets and therefore a different area of the engine–my service rep agreed this should’ve been originally checked, but I was told that that technician (conveniently) no longer works there. Again, after being misled with the price, I paid over $1,000 (including the oil change and tire rotation). When I drove off the lot this time, I noticed they had not rotated my tires at all. The nail in the coffin, though, was when I called to notify the service team of this and they were extremely dismissive and hung-up the phone after a short, “Okay.”
Most businesses have to try to treat customers this poorly, but it seems to come with great ease and is a daily practice with Premier. There is no concern for doing a job with integrity there, no one to double check the work, and no accountability for their poor business practices. I would not suggest this dealer or their service team to my least favorite person.
Read More
Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
