627 Louisiana Nissan/1000 Service Centers

Broke Down just outside of Franklin, LA - I live in New... - rtheriot

Broke Down just outside of Franklin, LA - I live in New Orleans 100 or so miles away. After a comedy of errors I finally find out that Ray Gross is supposed to have a service dept. open till 3pm. on a Saturday. At 1pm I am on the phone with their service manager pleading. I am stuck, my girlfriend in tow 100 miles from home on a Saturday with a 'warranty job'. The truck could have been driven there, I had a tow truck coming for me that could have gotten the vehicle in for 1:30 had they agreed to do the work. Instead they refused me, Caused me a day of lost wages, 150 or so in a rental car, Gas 3 ways from Franklin to N.O. a favor to a friend to bring me there to get my vehicle. and most importantly, a missed opportunity to spend quality time with my 93 year old grand father. All because they wouldn't fit me in & maybe work 1/2 an hour late that day. Thanks Guys, Merry Christmas.

My appointment was for 9:00 am this morning for a recall, - nancg123

My appointment was for 9:00 am this morning for a recall, oil change and tire rotation. I was here early and after more than 1 hour and 45 min. I am still waiting. What's the purpose of an appointment?

They are friendly their work was good and timely. - drdeg

They are friendly their work was good and timely. They itemize and explain their services.All questions addressed appropriately.Will continue to utilize their services

Never return calls. - cjlawrence

Never return calls. Loaner car program is a scam. Salesman was the best I have ever dealt with but satisfaction.with Robinson Brothers ends there. They need an overhaul of the service department.

It was GREAT Best dealership in the world Run by a - boneal415

It was GREAT Best dealership in the world Run by a GREAT family!!! Wonderful parts dept!!!

Needed front brake pads, after delay getting the pads,... - ctresner1

Needed front brake pads, after delay getting the pads, they turned the rotors incorrectly and told me I needed new ones. They were not warped when initially dropped the car off.