627 Louisiana Nissan/1000 Service Centers

Brought my 1998 Honda accord there they had no Clue how... - swamp

Brought my 1998 Honda accord there they had no Clue how to fit it. It was running ruff The mechanic had no clue on how to troubleshoot it I knew more about the car than he did.

Poor Maintenance Experience - alparrott037

I took in my 2004 Mazda3 to have the passenger side junction box reprogrammed after being replaced. My remote locks had stopped working and we believed that to be the cause. The technicians did not listen to me when I requested that's what they do, and tried to push me into having service done that the car did not need, including installing a new PJB ($500). The service adviser contacted me frequently, which I liked, but never gave any good news. It took my father calling him (I am a woman) for him to understand exactly what we were asking for. After that, they maintenance crew did the reprogram, but it did not solve the problem. They kept my car overnight and eventually called to say that something was malfunctioning and now my door ajar light would not go off. Fantastic. I decide to just go pick up the car and take it elsewhere. When I picked up the car, the locks did not work at all. The technician had disconnected a cable near the PJB to turn off the door ajar light that seemed to also disable the locks. I mentioned this to the technicians, and they hurriedly took the car back and replaced the cable. I tested it again and the locks worked, but only while the car was not running. I still cannot lock the car while it is running, which seems to be incredibly unsafe. I just gave up and paid the $50 in labor to take it elsewhere. When I mentioned the problem to the technician and asked that they fix this problem that they had created, he refused to look me in the eye and told me that "it'll probably cost at least a couple hundred dollars" for them to keep digging and solve this issue that they made. I was absolutely livid. At that point I just wanted to get my car and leave, so I went to pay. The woman at the desk was curious about the low cost of the bill and asked what they had done. I explained the situation and even she said I should take it elsewhere. It's pretty bad when even the employees agree that the service was lacking.

Service department is horrific! - TGoodwinLA

My vehicle was towed because of a recall. Once we went to pick it up the battery was dead and there was a check engine light on. Being under warranty we left it. They charged us 240.00 to diagnose the fuse for the diagnosis port was blown. No check engine lights were on when we had to get it towed. 1.5 hours of labor AKA 240.50.for a 4.00 fuse and to replace it!!

The personnel at the dealership provided excellent - Hwatts3

The personnel at the dealership provided excellent service and were cordial and easy to work with.

Nobody can beat their deals, NOBODY ! - jconley

Nobody can beat their deals, NOBODY !!! I have always been treated great , i have great friends at other dealerships and they still cant beat Mark Dodge, even with family discounts !