37 Louisiana Cadillac Service Centers

The service department is one of the main reasons I keep - Ninettes2

The service department is one of the main reasons I keep buying from Ross Downing. They are always so friendly and helpful. Kassidy is the best!

Most are friendly and will go out of the way to help you. - allemanmichael

Most are friendly and will go out of the way to help you. Everyone is friendly with the exception of one person who has an attitude problem with customers.

This is the third vehicle I buy from Service Chevrolet - tbegnaud

This is the third vehicle I buy from Service Chevrolet Cadilac within the last 4 years and have bought others in years past. I have also sent many people to buy vehicles at your dealership. With Sissy, who is no longer there and Matt Miller, I have always had the best experience with no hassle and pushiness. I have always had great service on the Cadilac side with my wife's XT6, my daughters Blazer and have no doubt will be the same with my new ZR2. Mr Lee and the team on the Cadilac side are second to none. I always have a great and pleasant experience when bringing in my vehicles for service. On the Chevrolet service side is much different. I am a very busy person, and my time is very valuable. I do not want to be gaslit for hours (8:00am to 2:00pm) and then treated rudely when getting a loaner vehicle which I was told "not to rush him, that I was on his time". My grandma was slow, but she was 92 years old. It was like he was doing it on purpose. I also overheard one of the young ladies telling him afterwards, "you're not supposed to say it out loud". Being a VP/GM of a company, people building skills are much needed in this department. I let them know I had a VA appointment at 2:00pm when I arrived at 8:00am, which I was late for, and the VA clinic is just down the road. These appointments are very hard to get, and if missed, I could lose my VA benefits. If I was not being gaslit, could have gotten an Uber, no big deal. Did I mention that the reason for bringing in my new vehicle for service, when I left the dealership with my new ZR2 with 12 miles on it, the check engine light came on with 15 miles on it. I am not writing this being a Karen. If I was the GM of this company, I would want to know. I have heard this on the street many times and have also heard it within your on organization that the service on the Chevrolet side was not the best and don't expect things to get down in a timely manner. I get it, we are in different times and it's hard to find good workers, but common courtesy and respect is no excuse.

This morning I went to Cadillac of Metairie with some - Ihallak60

This morning I went to Cadillac of Metairie with some questions and few issues with my new car. As usual ,I got the royal treatment from Wayne Meyer and Kevin Schwab.They are extremely knowledgeable and took care of all my issues in no time. I recommend this dealership to my family and friends.I have been a loyal customer since 1996. They really earned my repeat business. Keep up the good work. Thanks Isaac Hallak.

Leticia took care of my problem with Randy She took care... - debbierudasill54

Leticia took care of my problem with Randy She took care of the appt and talked to Randy and the mechanic and brought my van there and back to me

Dealership always checks back with us to make sure their - darlene53dunnehoo

Dealership always checks back with us to make sure their work is satisfactory; so far have been satisfied.

Every time I call the dealership it’s hard to get someone... - Amber

Every time I call the dealership it’s hard to get someone on the phone to schedule an appointment.

Friendly Customer service, timely service. Will... - Darrian Duffell

Friendly Customer service, timely service. Will definitely be bring my vehicle back for additional services

Outstanding Cadillac Service - Space Caddy

As always, Ms. Sheila Brown, Service Department, greeted me with a smile and provided excellent customer service. She was very attentive and asked questions to ensure that the problem I was experiencing with my Cadillac SRX was properly addressed and repaired. While I was waiting, Ms. Brown kept me informed on the status of the repair. Her positive attitude and attention to my comfort while waiting was very appreciated. Ms. Brown is a true asset to the Gerry Lane Service Department!

Your Team is just great. - cynthia bogda

Dear Mr. Ettleson, I am writing this letter regarding the new Cadillac I purchased on Friday January 30, 2015. Our sales men has been Mr. Ray "Charles Gandurski for more then 20 years. My husband and I have owned a Cadillac since 1971. Ray is a great guy to do business with. We purchased the 2015 SRX. We had the SRX 2004, 2008, 2011, and now the 2015. Your cooperation in this matter is greatly appreciated. Thanking you in advance. Cynthia Bogda