19 Louisiana Audi Service Centers

Very knowledgeable and patient in helping learn all about... - sh

Very knowledgeable and patient in helping learn all about my Q7. Solomon is certainly customer service oriented

Everyone is great ... until you sign the paperwork, then... - Thogar

Everyone is great ... until you sign the paperwork, then they don't give a xxxx about you or your vehicle. My Q7 had faulty windshield washer nozzles (poorly aimed, easy fix, right?) and it took FOUR visits across the span of 18 MONTHS before they got both of them aligned properly. After the 3rd try one of the nozzles was completely missing the windshield! What kind of idiot did that? Service advisers lie about time frames for repairs (1-2 hours has turned into overnight stays for my Q7 two out of three times I've brought it for service. One of those times was just for an oil change!). Electronics system is clunky and overly complicated (and I'm an engineer & tech-head). When I buy a car I spend literally months doing research before making a decision. When I went to Audi Baton Rouge to buy my Q7 I had a comprehensive list of what I wanted in the vehicle. Besides it being nearly impossible to get in a color other than black or white (how imaginative!) the sales person ended up getting me a blue Q7 that didn't have adaptive cruise. Wow, adaptive cruise is standard in most "pedestrian" cars these days, but Audi sells it as an upgrade?! What's next? Charging extra for headlights? I should've known at that moment that I was dealing with a business that only cared about money, not the customer. And they weren't even interested in trying to fake it! They're just dismissive, especially the service department. The people they hire to work the service desk have zero customer service skills and absolutely no desire to help. Most of what they tell you is a lie, with the cost of repairs being the only thing close to the truth. Again, money, not people at Audi Baton Rouge. If you're looking for a nice SUV, forget the Q7 (and the Q5 which is a bumpy, noisy, xxx that feels like a tin can on a skateboard) and look at BMW or Lexus. If you're in Baton Rouge, definitely check out Price LeBlanc Lexus; you may get screwed there, too, like any dealership, but at least they're friendly about it and their service department is competent. Here's a few more reasons to avoid Audi Baton Rouge and not buy an Audi Q7: -No storage in center console (or really anywhere else). -The wireless phone charging pad under the center armrest is too small for larger phones (My Galaxy S9+, S21, & my wife's Galaxy A71 are all too large to fit) rendering it useless. -Center console armrests "slide" forward, presumably for some kind of comfort, but all they end up doing is causing you to slip when you put any pressure on them. They can be dangerous while driving. -No sunglasses holder. None. Not even a thought by Audi. -Tiny cupholders with no lighting makes them impossible to see in dark conditions. Most soft drink cups you get at restaurants will fit very tightly and if they're styrofoam the spring-loaded stabilizers in the cup holders can break the cup causing it to leak everywhere. -Electronics system is clunky and overly complicated (and I'm an IT engineer & tech-head). -Driver assistance features often slam on the brakes when there's nothing there which is dangerous (and will scare the xxxx out of you). -Built-in navigation is less reliable than asking a tree for directions and takes almost a full minute to launch. And forget the laughably bad voice commands. I've never been able to give it any voice commands that it understands while Android Auto will work almost flawlessly. -Adaptive cruise control is an "upgrade" while relatively inexpensive Toyotas have it by default. My wife's Highlander, which was priced at less than half my Q7, came standard with adaptive cruise. -NO SPARE TIRE! "Run flat" tires are a joke and finding an Audi dealership while on the road is difficult since there aren't many in the USA (I now understand why.). -There's a jack, but there's no place in or on the Q7 to store it. They just tossed it in the back like so much cargo. Keeping it at home would defeat its purpose, not being able to keep it safely in the vehicle is just stupid on the part of Audi. In an accident the heavy, metal jack would become a deadly projectile, but they don't care. -Middle seat only comes in "bench" style, no buckets available. They're hard, uncomfortable, feel cheap, and make a squeaking sound while driving when they have no passengers weighing them down. -Rear seats too small for anyone except young children. -AC can't be kept on "recirculate" even if set that way in the vehicle's software. I pointed this out to the dealership and the service guys were surprised so they tried it on 4 other Q7s and they all did the same thing - didn't work. So they told me, "this must be how it's designed" which means they designed it broken. -Touch unlock has an annoying delay that has me pulling at the handle before the car decides to unlock. My Toyotas unlock the very instant I touch the handle. RUN AWAY!

Exactly what i expected - Tyler Drude

Called tuesday to scedule my 10k mile service, was able to get an appointment the next day. I was greated quickly upon arrival, vehicle was take care of in under an hour (closer to a half hour), CSR showed me the indpection paper and explained it. Let me know my next suggested service and that i woild be contacted soon to get it scheduled.