665 Kentucky Used Car Dealer/1000 Service Centers

We were on vacation when a check engine light came on. ... - troym1

We were on vacation when a check engine light came on. They worked on it for 2 days and then claimed the injectors needed cleaning. They said injectors were not covered under GM warranty (a lie). They made us pay to get our van back. When I got home, the local dealer fixed it very quickly (had nothing to do with injectors..). With help from my dealer, I was able to get GM to refund the money that I paid to Bob Allen's rip off joint. These guys are liers and crooks.

Recall - nkent17

The dealership was responsive to the needs of my organization in a timely manner. We were in need a quick turn around and they provided it.

Never available in parts department - Damian Lynch

I own 2 Mitsubishi vehicles and love them, however whenever I need a part I cannot get through to anyone in the parts department without spending hours on the phone being mis routed to various voicemails or departments in the Dodge division. When I finally get to the guy that says he can help me I find that they never have it in stock and are unable to get it next day air because it was almost 1:00. It wasn't almost 1:00 when I first called , it was 11:20! Seriously? I was also informed that next day air if ordered at the time would be $20 per part ( bolt,nut,washer) and would not be here till Monday because it's Thursday . I called Hallmark in Tennessee and was only charged $20 shipping for all the parts and will see them by noon tomorrow. Also told I had till 2:30 to order? I have been in this situation many times with this dealership but being a hour away from Hallmark, I keep trying, and they keep failing. Last trip to Hallmark was for dia queen a\t fluid that this parts department was out of???? Also , don't hold your breath for a promised call back!

Barry and Gene did a fry job helping me - Sdavis

The employees were great to work with they walked me through everything so I had a great understanding of the deal I made from the finance folks to the sale personnel

Bruce Walters always goes above and beyond to satisfy - Susie Hall

Bruce Walters always goes above and beyond to satisfy their customers, from the salesmen to the service department. We wouldn’t go anywhere else!!!

Labor Overcharge - Z.phoenix

Took my car there when it developed a coolant leak. I mentioned I paid $2200 extra for the extended warranty and asked if the $100 deductible would be all that I'd be required to pay, considering that's what the warranty papers say. They said yes, they'd take care of everything else. Then they decided to charge me extra because they do not charge by the labor guide, they over charge. When I argued with Gina, the manager, her response was "It's not fair to our technicians" but apparently it was fair for them to lie to me. Every other dealership I've spoken with said these guys overcharge on their labor. Will never do business with them again.