665 Kentucky Used Car Dealer/1000 Service Centers

I enjoy going to the dealer. - Crgaffney

I enjoy going to the dealer. They are knowledgeable and efficient. Leaving with a clean car is the best

WATCH OUT. - 2021 Toyota Corolla

WATCH OUT. I just had an oil change and a tire rotation. I have been suspicious on the tire rotation for a while, so I took a picture of one tire and marked it. They did not rotate my tires. I went back and complained and showed them the pictures and got a refund. I bought the car there and was using them for service. I will never go back to this dealership again for service or to buy a car. Why the 5 Star rating. If you don't do that the review won't be posted.

This service department is fantastic. - MLB

This service department is fantastic. Ken Klotter is professional, friendly and is great to work with! I highly recommend!

Service is fantastic! - corymorris

Service is fantastic! See Steve Coffey! I have all of my vehicles serviced here!!! Great Customer Lounge!

Byron in the Ford Service Department is a true - johnbarnette

Byron in the Ford Service Department is a true representation of what customer service should be. He is a true gentleman. Your dealership should be proud to have him on staff. John Barnette

Our truck blew a high pressure radiator hose a thousand - Tamirw13

Our truck blew a high pressure radiator hose a thousand miles from home and after calling around, these guys were the only ones that said they could get it fixed that day or possibly the next. When we got there, not only did they have both parts that we needed in stock but the tech was very very nice and had us back on the road in about an hour. Everyone we spoke to was very kind. They could have easily told us that they were so backed up with other repairs like the other dealerships, but they didn't and for that we are forever thankful.

Excellent help finding perfect vehicle for new teen driver - regguybret

I was very pleased with the help I received from Jon McOwen in selecting a Rav 4 for my teenage daughter ' He was very patient t and considerate of my concerns in making the decision on this vehicle. I had shopped several dealerships and Jon at Toyota on Nicholasville made me the best deal and I know I purchased the best vehicle. Thanks Jon. Your the best. .

EFFICIENT, FAST, PEOPLE AT SERVICE COUNTER ARE VERY NICE AND - DWIGHTRIDEOUT

THEY ALWAYS TAKE VERY GOOD CARE OF ME !! I HAVE ONLY HAD 1 SMALL PROBLEM BUT THE RESOLVED IT QUICKLY FOR ME.I WOULD HIGHLLY RECCOMEND THEM .

great service department easy to work with very helpful - craig.summers

great service department easy to work with very helpful and professional very friendly and great people to work and deal with

We took my son’s G37 in for a diagnostic. - hayesvideo

We took my son’s G37 in for a diagnostic. The price was fair and we were not sold any additional services not needed to repair the car. Jay was a pleasure to deal with

Performed services as promised, but it took 5 weeks to - nlrules

Performed services as promised, but it took 5 weeks to get an appointment for an oil change.

Appointment made online, comfortable waiting area, prompt - columbiacardfan

Appointment made online, comfortable waiting area, prompt service, courteous & professional staff. Good experience with this dealership.

Usually gets me an appointment right away. - killinger.lynn

Usually gets me an appointment right away. Gives me a loaner when they have to keep my car for an extended period of time. Service Reps keep informed and explain everything.

The service provided by Robin and team exceeded my - jim

The service provided by Robin and team exceeded my expectations! Fast, courteous and friendly. Thank you!

Service department once again stepping up and meeting my - durkdavidson

Service department once again stepping up and meeting my needs. Excellent customer service and family oriented.

The service staff was friendly and efficient. - sddetjen48

The service staff was friendly and efficient. I didn’t have to wait for service.

We bought our Odyssey brand new from Honda World in 2018. - raceralum

We bought our Odyssey brand new from Honda World in 2018. in 2022 all the warning lights kept going off randomly. Two different appointments with their service department and nobody could find anything wrong.   This continued intermittently and we took it back in to HW in 2023. They said that Honda had released a warranty/recall for the faulty part causing this issue. They then tried to tell us that we were now past the mileage for this recall. We argued that this was a pre-existing issue and we had brought it in for the same thing the year prior. they acknowledged this and said they would honor the recall.   It took over 6 months for them to get the part. When they finally did, THEY called us to schedule the install of the covered part. We made arrangements to have the part put on and took the van down to HW. Upon arrival they told us that Honda was no longer going to honor the recall and we would have to pay for the parts and labor. Mind you, they ordered that part and called us to schedule the install. Their bait and switch attempt for this should be a red flag to any future or current customers. I have asked for a call from the service manager but he keeps having one of his techs call as he knows he is in the wrong and doesn't want to answer for their crooked ways. I strongly caution anyone to avoid buying anything from this organization as their only concern is for their profit margin and not their customers.

Salesperson was very helpful and followed up with us. - Trinadiehl

Salesperson was very helpful and followed up with us. Service very friendly and professional. Explained service well

I have been going to this dealership for many years and - HabsfaninKY

I have been going to this dealership for many years and have always had a fair and positive experience. No surprises and they really do care about the quality of service they provide. Got some new tires using their tire sale and am very pleased. My only gripe is the wait before getting a service done. Usually you have to book weeks in advance and now it’s getting to be close to a month.

Always timely with appointments. - Judy

Always timely with appointments. Staff knowledgeable and helpful. A little annoyed that car wash seems to be unavailable as much as it is

Scheduling my Jeep for service was quick and convenient - mrlittle27

Scheduling my Jeep for service was quick and convenient Very clean facility and welcoming environment Courteous and friendly staff Serviced my Jeep quickly

Very clearly communicated work required and estimated - Royce

Very clearly communicated work required and estimated time ready. Took a few minutes so they offered a loaner MDX to could go to lunch. The work was very well done.