12 Kentucky Kia Service Centers

Excellent staff, excellent service, and fantastic - JB

Excellent staff, excellent service, and fantastic vehicles! We bought a Sorento 3 years ago and love it so much and had such great maintaince at Cartown KIA that we just bought a Niro.

The service department replaced engine on 2014 KIA - cmcclanahan1985

The service department replaced engine on 2014 KIA Sorento. Vehicle was authorized to repair Oct. 2023 by a third party warranty company and the engine replacement took the service department 21 months to complete, they did not replace serpentine belt after vehicle sat on the lot for 21 months and did not place a call to me asking if I would like the serpentine belt changed. After receiving vehicle, I was forced to replace a tire and other misc. items due to vehicle sitting for a long period of time. I then replaced 2 quarts of transmission fluid because the service department claims they did not touch transmission or lines that connect engine to transmission when they replaced the ENGINE. Too many assumptions, poor communication skills, no accountability and poor customer service, among other items. They will not respond to calls or messages. I do not know how the buying experience is here but my experience with the service department was a 21 month nightmare. If anyone has a 3.3L V6 engine in a Kia. Good luck!

Look just like to say I dealt with Martin's service - Garland Beller

Look just like to say I dealt with Martin's service center had some work done on my vehicle it was a couple things that concerned me but they took care of it in the end they put the customer first that was greatly appreciate

I was there yesterday. My car problems started 2 weeks... - stevenpark2211

I was there yesterday. My car problems started 2 weeks ago and I had a lot of troubles. Finaly, I discouvered this great service and they helped me. You are great. Thanks a lot. Now, I can drive my car with pleasure, because I know that if there is a problem - you are here to help. I will highly recommend you to everyone I know!!!

A great experience working with Dan Tolson. - LeeAnnaRay

A great experience working with Dan Tolson. There were no hassles or surprises, and everything went smoothly. He did a great job of helping explain next steps, and was very patient and answered all of my questions. Would definitely recommend!

Do not buy a Kia vehicle with a GDI engine (gasoline... - Troy Hansel

Do not buy a Kia vehicle with a GDI engine (gasoline direct injected) after about 50,000 miles they use oil like crazy. Also I've had this Kia soul at the service department three times for recalls and this last time I needed to borrow a vehicle for about 10 minutes. The guy looked outside and said we don't have any now I'm looking at almost 200 cars, I'm thinking about telling them I want to test drive a new one and I bet they'll give me a vehicle then. I must say this place does not look after their customers. I am not a disgruntled customer of Kia, but their vehicles do have a lot of problems and their service department really Lacks in customer service

interaction with Salesman - DollarBill

Rob Mac is an excellent representative for Kia store East. I have bought many of automobiles in my 75 years. Rob made me feel at ease this purchase was actually enjoyable..I now have two Kia Souls I have purchased form Kia Store East. If I need a third I will be looking and asking for Rob