75 Kentucky Ford Service Centers

Mike in parts went above and beyond to assist with my - terrybishop805

Mike in parts went above and beyond to assist with my truck repair! Thank you!

Firmware upgrade - Elmer Fudd

Took my F250 6.7 in for software/firmware update ("10 minute process - max"). Personable service manager, but didn't appear too comfortable in his role. After 3 hours of waiting and no updates by SM as to progress, I asked for a status and I was finally told that the service tech blew up three computers trying to get the update installed and that I'd have to bring the vehicle back in three days (to give them time to acquire another computer). Next morning the batteries were completely dead "due to a setting the tech failed to return to default". Hunh.... DO NOT USE THESE GUYS. They're either incompetent, or don't care.

Awesome - Chicago

On time, friendly got the job done in a timely manner they also have a great staff just like family, I'll go back!! Great place to get coffee

A great experience working with Dan Tolson. - LeeAnnaRay

A great experience working with Dan Tolson. There were no hassles or surprises, and everything went smoothly. He did a great job of helping explain next steps, and was very patient and answered all of my questions. Would definitely recommend!

I recently 3/19/2021 1pm had an alignment on my 2015... - Unsatisfactory

I recently 3/19/2021 1pm had an alignment on my 2015 Malibu at Dutch’s. I had an appointment at 1pm . Shortly after dropping the car off I was notified it needed a 4 wheel alignment instead of 2. Which costs more. I picked it up and it still pulls to the right awful. I called back and was told I had a strut that had to be ground on. Then they asked if I had only changed one tire? How can a four wheel alignment be done without noticing all four tires were new and the strut was new? I was then asked if I could bring it back in at a later time and drop it off so they could work me in . A major inconvenience for me . I expect better from a dealership. Note : all persons I spoke with were polite and nice .At the end of the day I am out 90$ and my car still out of alignment.

Got the oil changed in my car yesterday. Good, quick... - Ginniemckenzie

Got the oil changed in my car yesterday. Good, quick service; young man even got me in a day sooner than planned. Appreciate it!!! Thanks Matt

Will do everything possible to resolve your problem.... - markettabrock

Will do everything possible to resolve your problem. Return calls in a timely manner. Normally a short line yo drop off or pick up your vehicle.

Great Service - Ford Explorer Owner

This service dept. is top notch. They will work to schedule you and complete the job as promptly as possible. In addition, they don't recommend services that are not needed on your vehicle.

If I could give this place 0 stars I would absolutely. - sfetz46

If I could give this place 0 stars I would absolutely. NEVER take your vehicle to this place for service. I have taken my vehicle in several times for "the works" oil change and my bill has never been more than $65-$70 which is reasonable for an oil change. My bill was $190!!!!! A service was performed on the bill for "replacement of lug nuts" for a whopping total of $130 for that service alone. FOR LUG NUTS. The kicker is that I was never told this service was being performed until after it was finished. So I call up there to ask a manager about the service. Victoria in the service department answered the phone and I explained to her this issue. She got a huge attitude and rude tone of voice with me, called me a liar and stated that she told me of the service before it was performed WHICH WAS NOT AT ALL THE CASE, I was told after the fact. She proceeded to argue with me, and once I called her attitude out she called me "sweetie" and "honey" which is extremely disrespectful because she was trying to be a smarta** about it. She kept calling me a liar however, and refused to correct this situation. She stated her manager was not in and there was nothing she could do. So I am following up on this but I have a feeling it will not be made right. For a local business, y'all sure do treat your local customers with such disrespect to make a buck. This was appalling. NEVER TRUST YOUR BUSINESS HERE, THEY ONLY CARE ABOUT MAKING MONEY AT YOUR EXPENSE AND IGNORANCE AND WILL NOT RIGHT THE ISSUE. DISGUSTING!!!

It took over 4 hours for an oil change. - astridwhite22

It took over 4 hours for an oil change. People at the service desk are not helpful.

On December 12th, 2023, we dropped our Ford F150 off at - Chelsea Grogan

On December 12th, 2023, we dropped our Ford F150 off at Greenwood Ford for some minor Collison repairs. My experience with this has been very unpleasant. On February 7th, 2024, I was told by Cliff that the truck was complete and ready to be picked up. Upon arrival, I noticed there were missing parts and I detected flat spots on my tires from the negligence of this facility. I brought this to the attention of the service manager. After reviewing the situation, he stated that my tires were a result of suspension issue. As a result, they were not willing to cover any cost associated with replacing the tires. According to Greenwood Ford’s website, the service technicians are “Highly trained to conduct comprehensive inspections and repairs”. If my vehicle had a suspension issues, why was this not brought to my attention during my regular scheduled maintenance or my multi point inspections. All of which have been conducted at Greenwood Ford since I purchased the truck in April of 2022. On Saturday Feb 25th, 2024 I had to purchase new tires. The cost of those tires were $1646.69. This could have been easily avoided if your “Highly trained technicians” took care of my truck while it was in their possession. I urge you to avoid this dealer ship and any dealership that operates under Renshaw Auto Group.

They exchanged a engine for me.When it was returned the... - Daubenspeck1

They exchanged a engine for me.When it was returned the trans did shift correct.They said it was not their problem.I sent it to a garage and was told the new harness Hunt Ford installed was cut.I had that repaired and went on a 1600 mile trip.It shut down in Dallas tx and cost me a lot to bring it back to ky on a roll back.All and all i was out over $3000 plus what they charged to exchange the engine. I talked to Rick Hunt and was told he would not do any thing about it. Then i did some checking and there have been others to be screwed and not kissed by this dealership.I sold Fords for the dealerships in Nashville Tn in the 60's.I never saw anything to match this then.I guess it just a new breed of taking advanage of of your fellow man.This is my true story. You must make up your own mind and is it worth taking a change!...............

I had the Oil Change and Tire Rotation which was - joannem

I had the Oil Change and Tire Rotation which was completed in a timely manner. Everyone was friendly and professional.

I have always had great service on my vehicles at... - brittanyrutter

I have always had great service on my vehicles at Henderson Ford. They are welcoming and do a great job. They also have a fun little play area and nice massage chairs for our kids.

This place is great. - Ford Lover

This place is great. I honestly have no idea what all the bad reviews are for. It's simply the best dealer in Radcliff and E-town area. Randy in service is friendly and helpful. Their technicians are very helpful and efficient as well. They take good care of military and first responders also, which is great being only 5 minutes from Fort Knox.

I called the service dept. and asked how much will timing... - jlmsr59

I called the service dept. and asked how much will timing the car cost? before a price was quoted, I explained that we had already replaced the timing belt. That meant that a lot of the labor had been done. They said that it will still cost over $300 dollars to do. I called Paul Miller's Ford dealership and their service dept. knows it would be cheaper because they wouldn't have to do some of the work. Bottom Line, this particular dealership deals in lies and scamming people. I do not recommend them.

Friendly place, but the service department is above and - kentuckycharliec

Friendly place, but the service department is above and beyond for repairs and quality. They investigated the problem, the service manager stepped in to discuss the problem. Resolved issue to my satisfaction. They find and fix your problems