51 Kentucky Buick Service Centers

Ryan was kind and didn't rush me. - joyce211.bw

Ryan was kind and didn't rush me. He explained everything to me regarding payment/monthly rate. The information regarding the instructions how it work.

Thanks Darrell! - ERG

Thanks Darrell! We received excellent attention and efficient service throughout the entire process of purchasing our car! You are the best!

Good deal but slow at getting the job done other than it - jhuff41189

Good deal but slow at getting the job done other than it was ok they had a lot of choices

Completed my work on my vehicle on time with courtesy at - Bert.Molter

Completed my work on my vehicle on time with courtesy at every step. Thank you Jay

great service department easy to work with very helpful - craig.summers

great service department easy to work with very helpful and professional very friendly and great people to work and deal with

Appointment made online, comfortable waiting area, prompt - columbiacardfan

Appointment made online, comfortable waiting area, prompt service, courteous & professional staff. Good experience with this dealership.

Service personnel are always courteous and professional - mwk779

Service personnel are always courteous and professional every time I'm there. They always explain everything thoroughly and keep me informed of the status of the service.

Everyone was very polite and professional. - Philfranklin

Everyone was very polite and professional. They did a great job on the service and was very pleased with the price

That everyone that I dealt with was very kind and helpful - dmyelv

That everyone that I dealt with was very kind and helpful that made the experience easy going

Good service. - Petrock

Good service. Explained everything well what was being done. Very friendly staff. Everything done in an appropriate time.

Don Franklin consistently performs at 110% There service - poscd2012

Don Franklin consistently performs at 110% There service department and ALL STAFF are phenomenal. Turnaround time for service is fast.

Came for service on my old vehicle and leased a new car. - punkin0

Came for service on my old vehicle and leased a new car. Amanda was great! Felt like she did care about us and was great to work with.

As always they got me in and out quickly! - Bdcmg269

As always they got me in and out quickly! Everyone is always professional and explain everything without hesitation.

I was there yesterday. My car problems started 2 weeks... - stevenpark2211

I was there yesterday. My car problems started 2 weeks ago and I had a lot of troubles. Finaly, I discouvered this great service and they helped me. You are great. Thanks a lot. Now, I can drive my car with pleasure, because I know that if there is a problem - you are here to help. I will highly recommend you to everyone I know!!!

I have been doing business with this dealer for years.... - vankky

I have been doing business with this dealer for years. They have always been friendly and went far beyond to accommodate me and the needs of my family. Integrity is a good word for this dealer and their staff. They have also furnished a vehicle for me to run my sales route while repair work was being done. I know this is probably normal, but for over a week this was very comforting to me and weighs heavily when another car purchase is considered.

Creech Chevrolet service department is the absolute best.... - betty1chb

Creech Chevrolet service department is the absolute best. We are from Indiana and was going to what we thought was a fun weekend at Black Mountain Off road park when our brakes went out on our truck (Not fun coming down those big mountain hills towing a side by side) We had it towed to Creech and they got it right in and fixed the brake line within a few hours and we had the truck back!!!!!! Thank you so much!!!!!!!!! I would recommend your service department for sure. The invoice says Technician 310 Great Job!

Service great , Josh did great , drop off Sunday , pick - Josie

Service great , Josh did great , drop off Sunday , pick up next day ,diesel mechanic hard to find and do great job

A great experience working with Dan Tolson. - LeeAnnaRay

A great experience working with Dan Tolson. There were no hassles or surprises, and everything went smoothly. He did a great job of helping explain next steps, and was very patient and answered all of my questions. Would definitely recommend!

scheduled maint and recall computer updates - B.BUSTETTER

All of the service staff are always friendly and willing to answer questions and provide service as quickly as possible and never return vehicle after service with dirty interior from service provided

Parts guy was nice. - TKC

Parts guy was nice. Manager was very rude. Take your business elsewhere. He could care less about you.

My Great Experience - daisybegley007

I always appreciate the good work provided by Falls Auto Group. I recently had my oil changed & had a recall repaired. I actually enjoy talking to all the staff. They are all so polite & kink & cheerful. Thank you all so much!

Ill be honest , I was about to be done with Henderson - bwoodard

Ill be honest , I was about to be done with Henderson Chevrolet , bought my Armada in april , told them something was not right with the brakes , took it in to service , was told everything was good they did bleed the brakes and it helped somewhat , something was still off and steering wheel was shaking when hard braking, took it in monday for oil change and advised again something was wrong with brakes. I was told the rotors needed to be replaced, I was not about to pay for that when just 3000 miles ago I was told it was all ok. Spoke with Sam (sales manager) he took care of it and had my rotors replaced. So with that being said , was taken care of like it should have been done. I will continue to use Henderson Chevrolet as my dealership and would recommend to anyone else.

Was on tour with the National Corvette Museum during one... - EPgsw

Was on tour with the National Corvette Museum during one of the Museum in Motion (KY 1Lap) tours when I experience clutch issues with our 2018 Corvette Grand Sport. The service department was very responsive and took care of the issue very quickly. The corvette technician, Christian, met with us personally and explained the findings and solution. We were on our way within an hour. Great service from the time we checked in all the way through checkout. Customer lounge was clean and well maintained with internet connection to stay in touch with others. Great experience all the way around!