10 Kentucky BMW Service Centers

I was there yesterday. My car problems started 2 weeks... - stevenpark2211

I was there yesterday. My car problems started 2 weeks ago and I had a lot of troubles. Finaly, I discouvered this great service and they helped me. You are great. Thanks a lot. Now, I can drive my car with pleasure, because I know that if there is a problem - you are here to help. I will highly recommend you to everyone I know!!!

SETTING STANDARDS OF EXCELLENCE FOR SERVICE! - kevin_taylor6222

SETTING STANDARDS OF EXCELLENCE FOR SERVICE! Both times that I have messages for My BMW to have work needed the response was excellent. no checking with owner to see if we were worth messing with but how can They help?Living 90 miles from dealership to arrive with newer clean loaner to replace my car for time needed to attend to my BMW needs is flawless and completely reliable. Try to find that with other car dealerships, had other new cars that cost as much and more to be made to feel like there is nothing wrong with the car or we cant duplicate the problem to be sent home waiting for it to have the same problem again. Totally satisfied with Ann in response to recent maintainence work. Love the deal and Will not hesitate to send others to see Aimee Dial to purchase a vehicle. Thanks for the relationship I have with Bluegrass BMW.

(***AVOID AVOID AVOID AVOID***) Horrible place to work - CarGuy24

(***AVOID AVOID AVOID AVOID***) Horrible place to work and shop at. Honestly spent enough time Seeing repeat customers come in for the same if not Similar issues they had the first time they came in all because the car was not fixed the first time around. I am hurt writing this because i had high hopes for bmw. The name is iconic but the louisville location LACKS the values the name carries. My advice go to the lex location or heck anywhere but here. You will spend more money than what the cars worth for general Maintenance. The issue you came in for will not get fixed but they will charge you a arm and a leg to lie to you. As for employment .. dont do it .. avoid it. The pay is low the Environment is draining and i say this from experience. I seen the behind the scenes of this place and it was horrible! I was also out due to a issue with my son who was sick and because of such was told by hr i had to be let go after making up a silly reason as to why. Honestly i did my job plus the job of 2 others who was always standing around at someones desk or off in neverland hiding out till break time and it was frustrating to all ends because i was left to do my job plus theirs and when this was brought up to managment i got met with a simple shrug of the shoulder. ( Pathetic) so if you enjoy working your job and others as well while being paid just your hourly base pay than by all means do so. The hr lady is a mass joke (nobody even likes her and I was told to just ignore her if she says anything. I see why now..)she trys to act like shes a manager but has no authority of such. She honestly needs to seek a therapist because the way she carries herself is absurd. Avoid the porter position because not only will you be doing that but you are responsible for vacuming /leaf blowing / trash / honestly just think of it as a janitor position (they say their janitors wont do certain things so you have too) its ran so so so so poorly as well the managment that is their is honestly ad useless as it gets. I seen better managment at your local mc donalds..(that's sad) but overall the place deserves a 1 star and thats being kind.. so in short if you love to give away money for costly repairs that will never truthfully be resolved or if you want to work at a location where the pay is low and the treatment is poor and god forbid if you have family who gets sick than boy oh boy bmw of louisville is the place for you BUT if you have respect for yourself and respect for your wallet take this advice and avoid this location.

I found staff to be Friendly and polite. - Dy

I found staff to be Friendly and polite. Easy to work with. Need to stock parts.

A great experience working with Dan Tolson. - LeeAnnaRay

A great experience working with Dan Tolson. There were no hassles or surprises, and everything went smoothly. He did a great job of helping explain next steps, and was very patient and answered all of my questions. Would definitely recommend!

Great Service - JC Norton

I can't say enough good things about Don Jacobs BMW service. Lance, Robbie and the whole crew go above and beyond in terms of customer service and great quality work. I bought my BMW X1 elsewhere, but makes no difference. They still treat you like family. I recently brought it in for an electrical problem. They loaned me an X3 to use for the day, but turned out the part needed wouldn't be in for several days. No problem. Kept the loaner for a week. Amazing. These guys rock, Best car service experience ever.