3 Kentucky INFINITI Dealers

I had an awesome experience with Deon! - Nataliedepaul147

I had an awesome experience with Deon! He was prompt and went above and beyond to assist us with our car search. His kindness and professionalism was very refreshing and I am happy to report he is an exceptional customer service agent. Thank you Deon for your time and all your help!

This dealership is one of the worst places that you can - jurisdoc3377

This dealership is one of the worst places that you can spend your money at. I have decided to purchase my vehicle living in NC. Needless to say, I did not need to be sold as I have already made my decision. When I contacted Infinity of Northern Kentucky, I was placed with Mark as my salesman. Mark did not show a lot of interest in working with me. Half the time he was not at his desk, half the time he was not answering his phone. I believe that every business needs to be transparent with their pricing. I have agreed to pay full price for my vehicle. After receiving my paperwork for signature, I see a $999 added to the overall purchase price that read-accessory. After I inquired what was the accessory in question, I was told that the dealership puts a protective coating on top of vehicle's paint. I also was notified that I am not able to decline coating even though it was an accessory which usually means that you are able to refuse to purchase. A reasonable question becomes:" Why is fee was not added to the price that was advertised on line?" Looks like a very bad and shady business practice. After some consideration, I have agreed to this up charge as I really wanted this vehicle. Finally, I received my car, just to discover that I was only given one key. Mind you, I have paid close to $50,000 for this vehicle. I can see not to receive a spare if you are buying a used car from a small dealership for $10-$20k. However, when you purchase a luxury vehicle, you expect two keys. I contacted Mark asking for a spare key. He responded that he will ask about it. I have not heard back from him. Moreover, 3 days later it was discovered that the rare middle seatbelt was not latching and needs to be fixed. Yet another expense that I have to assume at this point. I have reached out to the sales manager ( Casey Head) who promised to look into the issues mentioned above...After, forgetting to return my emails and dodging my calls for weeks, I have not received any answers and nothing was ever solved. Thus, select another places to do business as this place lacks integrity and has poor business practices.