18 Kentucky Honda Dealers

They were friendly and helpful and gave straightforward - ACREECAV

They were friendly and helpful and gave straightforward advice that was in my best interest.

Overall was a good experience. - No body

Overall was a good experience. Some things that were discussed did not get done so i was a little irritated by that. Also low balled me pretty hard on my trade in.

Worked well with my schedule. - wchester2004

Worked well with my schedule. Only issue is they didn’t t let me know how long the service would take and I had to leave my vehicle overnight but they worked quickly to get it back early the next day.

I was dreading buying a new car because the experience is - JCAMPIT

I was dreading buying a new car because the experience is typically so unpleasant. I was thrilled by how easy it was to buy from Watermark Honda and it was worth the 2.5 hour drive. They did exactly what they said they would, were completely transparent about every part of the process, and treated me with respect.

Damon is one of the nicest people that I have ever met! - Katie Varney

Damon is one of the nicest people that I have ever met! He made our purchase of our Honda Pilot so great and stress free. He is so knowledgeable and very professional. He truly cares for his customers and it shows. Thank you so much Damon for going above and beyond for us. You have made us a Honda customer for life. It was such a pleasure working with you.

My salesman, Austin Mikel, was great. - AngiBWson

My salesman, Austin Mikel, was great. We texted for over a week trying to set up a time when I could come in and test drive. He was very accommodating and straightforward. This is the second car I have purchased from a Gates dealership and it will always be my first stop.

First time at service department, Kriss greeted me as - Mjstivers

First time at service department, Kriss greeted me as soon as I got out. Very professional, keep me updated and service was done in timely fashion.

They were very helpful in getting me out of the Honda - tmoneypenny1

They were very helpful in getting me out of the Honda Accord which was a Problem Car always something going wrong with it was in the Shop with issues they helped Me to get Another Honda Accord and I’m happy to get rid of the Accord it seemed to always have problems and I’m happy that it is Gone and I have a new Accord thank HUNTER WELLS he was an awesome Guy who helped me out with my new Honda Accord.. He’s an Awesome young man and A Asset to your Dealership 💯

Josh Edholm was an amazing person. - sierra30williams

Josh Edholm was an amazing person. Completely helpful and competent Honda worker. Thanks Josh the Nissan is great.

The dealership worked me in quickly because I wasn’t sure - EEM

The dealership worked me in quickly because I wasn’t sure if my car was safe to drive. Keon was very friendly and knowledgeable. Excellent customer service! Jamie was thorough with the video recap of needed repairs. Highly recommend!

I sold myself the car by doing research online, and I - dayfran

I sold myself the car by doing research online, and I went in and the salesman told me that they didn't have the one I want in stock and he would let me know when it arrived and did I want to put down a deposit. I said sure. He did not inform me that there was a $15 charge for using a charge card to make that deposit. Had I known that I would have gone to the bank and got the money. I was told that I would get a refund of that $15 to date I have not seen it.

Waste if time. - butler.jammie77

Waste if time. Unless you have thousands of dollars for a down payment, go somewhere else. The sales people care more about watching football than selling cars. Do not make an appointment because they do not even keep appointments. They tell you they use 47 different lenders but only four show up on your credit. Save yourself some time and go somewhere else.

Took my deposit and I had to cancel. - sheba13

Took my deposit and I had to cancel. Refused to give my money back and to even return telephone calls.

This dealership was up front, honest, and didn't give me - KARL

This dealership was up front, honest, and didn't give me the run-around. I appreciated the directness of the transaction. It was worth the travel time to deal with such pleasant folks.

we've had our accord for two years, it has 41xxx miles on... - mudd86

we've had our accord for two years, it has 41xxx miles on it. my wife has it seviced regularly. today was the first time i went with her. someone from service brought the air cleaner in and asked if we wanted it changed. the filter was in terrible shape so i asked my wife if it had ever been replaced but she didnt know. i went out in the service department and asked and they told me no. i also asked if it had been checked before and he told me it is checked at every service. i told him i didnt think that filter got that dirty since the last service his reply was "well i dont know what to tell you". according to the owners manual the air cleaner should be replaced every 15xxx miles. we take our car to honda to keep it in the best possible shape thinking honda service would take care of our needs. obviously, we have been making a mistake!! i guess i should check it over, wonder what else has been overlooked!!

I took my Honda Civic in for an oil change and tire... - freelady

I took my Honda Civic in for an oil change and tire rotation. The service manager suggest I have the 25K mile service. My car has a 36K mile bumper to bumper warranty. The bill was $385.00. I was shocked. The less than 2 year old Civic had it's transmission fluid changed, brake fluid changed, a radiator flush and refill, brake inspection etc. These items were above and beyond the recommended maintenance on the Honda website and manual. My complaint was Herb Pistole, service manager, not disclosing this would be so expensive and not covered by my warranty. The quality of work was ok but excessive maintenance done. I tried to contact the dealership owner Mr. Sim Fryson. He had his assistant call me after I address a complain letter to him personal and confidential. I asked why Mr. Fryson would not call me personally, I was told he is a busy man. A less than 2 year old car should not be causing me stress. It has been over a week and the dealer has made no effort to correct this situation. I called two other local dealers. The price for 25K maintenance should be $89 to $119. I did contact Honda, the Kentucky Atty. General but have not yet received any response.