5 Kentucky BMW Dealers

The professionalism that my client advisor Xavian showed - Ross

The professionalism that my client advisor Xavian showed with me through my search, made it an easy decision. The Manager Johnny was extremely professional and again, made the process seamless.

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We had a pleasant experience with Adrianna Qehaja. - shadygrady

We had a pleasant experience with Adrianna Qehaja. She was very pleasant to work with, very knowledgeable, and very helpful in closing the sale. She was also helpful in explaining the mechanics of the car. We would recommend her highly.

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It is a very frustrating car-buying experience! - Jordan

It is a very frustrating car-buying experience! I made an appointment with Cameron, who was fantastic, to purchase a new BMW X3. We planned for a weekend appointment in advance and arrived before the scheduled time. I confirmed with Cameron the vehicle we were interested in was available. Cameron checked out the key, and the vehicle was brought to the front of the dealership to review features before our test drive and appraisal of our current X3. After reviewing the features, we were given the key for a test drive. As we buckled in, someone came outside and said the car was sold. Another couple on the lot saw the vehicle being brought to the front of the dealership for us and ran inside to purchase the car. The vehicle was not sold; the couple only completed a credit application. However, I was not allowed to do so, nor was I advised I needed to put down a deposit or anything to secure the vehicle while we were viewing the car. We were interested in purchasing. This situation was unacceptable and rude, as our business was not valued. We have bought from this dealership in the past, but no longer will we consider them for our business. Once again, Cameron was very friendly and apologetic. However, after he spoke to the manager, he was not able to rectify the situation.

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SETTING STANDARDS OF EXCELLENCE FOR SERVICE! - kevin_taylor6222

SETTING STANDARDS OF EXCELLENCE FOR SERVICE! Both times that I have messages for My BMW to have work needed the response was excellent. no checking with owner to see if we were worth messing with but how can They help?Living 90 miles from dealership to arrive with newer clean loaner to replace my car for time needed to attend to my BMW needs is flawless and completely reliable. Try to find that with other car dealerships, had other new cars that cost as much and more to be made to feel like there is nothing wrong with the car or we cant duplicate the problem to be sent home waiting for it to have the same problem again. Totally satisfied with Ann in response to recent maintainence work. Love the deal and Will not hesitate to send others to see Aimee Dial to purchase a vehicle. Thanks for the relationship I have with Bluegrass BMW.

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These guys really went the extra mile to make sure the... - IGYAYLDT1

These guys really went the extra mile to make sure the used Honda Pilot I bought was in top shape before they sold it to me. They replaced the timing belt, water pump, windshield washer nozzle and turned the rotors to eliminate a shimmy that I couldn't detect when I test drove the vehicle. This vehicle runs like a new one with 171,000 miles on it. It was squeaky clean inside and out and for me a great vehicle at a reasonable price.

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