2 Kentucky Alfa Romeo Dealers

The service department replaced engine on 2014 KIA - cmcclanahan1985

The service department replaced engine on 2014 KIA Sorento. Vehicle was authorized to repair Oct. 2023 by a third party warranty company and the engine replacement took the service department 21 months to complete, they did not replace serpentine belt after vehicle sat on the lot for 21 months and did not place a call to me asking if I would like the serpentine belt changed. After receiving vehicle, I was forced to replace a tire and other misc. items due to vehicle sitting for a long period of time. I then replaced 2 quarts of transmission fluid because the service department claims they did not touch transmission or lines that connect engine to transmission when they replaced the ENGINE. Too many assumptions, poor communication skills, no accountability and poor customer service, among other items. They will not respond to calls or messages. I do not know how the buying experience is here but my experience with the service department was a 21 month nightmare. If anyone has a 3.3L V6 engine in a Kia. Good luck!

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