485 Kansas Tesla/1000 Service Centers

Excellent Service Department - Jeepgirl128

Very impressed with the service department. Emmanuel was the service writer and took great care in explaining everything to me. My car was in for an oil change . I loved that the whole car was checked and all was good!

Took the truck to Marshall Motors in Salina, Kansas on - ccolosimo0655

Took the truck to Marshall Motors in Salina, Kansas on 10/6/23 for an oil change. Spent $350 on a service contract meaning I would pay nothing for the next four oil changes and tire rotations. When driving on the highway for the first time since the service the truck began smoking. I pulled over, checked the tires and then got back on the highway. Then it started smoking a lot and I pulled off the highway again on 10/7/23 about 24 hours after the oil change. I started a road side service request and it was going through on my phone with the progressive app. My wife’s grandparents came to check on me as I was broke down. My wife’s grandpa pulled the engine oil dipstick and said it was bone dry. He then checked under the truck and seen there was no engine oil drain plug. We called the dealer Marshall Motors who had performed the service and they arranged for a wrecker to pick the truck up and they said they would have a car for me to drive when I got there. When the tow truck dropped me and the truck off. Jason Stroda, the general manager came out asking if the vehicle was salvage. I told him no. He then proceeded to say it had a Juno yard rear end in it. He claimed to have seen the markings on the rear end when it was on the tow truck. He began speculating that something was stripped in the truck (possibly the drain plug bolt or pan I assume). He assured me he was speculating. But, if it was their fault they would make it right. I’m not sure if what the comments about the rear end and assuming it is salvage have anything to do with a missing engine oil drain plug about 24 hours after the service. Case number 87588857 from Dodge Ram Customer Service This is the response from Marshall Motors in Salina, Kansas that was given to the Better Business Bureau in reference to my Complaint # 20710649 after contacting them and the Kansas Attorney General. This vehicle was towed in after hours on Saturday. We arranged for the tow as soon as we were made aware of the issue. We also provided a loaner car for Chris so he could get to work. It was our fault he wasn't able to make it to work on time.  I contacted Chris Reddig our Service manager and told him about the truck Saturday evening.  Monday morning myself and 4 other employees pushed Chris's truck into our Service Department where our Master technician inspected the threads of the pan and found nothing wrong with them so he replaced the drain plug and filled the engine with oil. While the mechanic started the truck, myself and Chris Reddig, and my Parts manager waited to see how much oil pressure the engine had. 57 psi is what it recorded at start up. We are preparing to drive the truck 60 miles this morning, to make sure there are no drivability issues.  Then a complete diagnostic scan will be ran on the truck. After the drive as long as no issues arise the truck will then go to detail to be cleaned off.  Marshall's will put a limited warranty on the engine for 1 month or 1,000 miles. The same warranty we provide on vehicles we sale with 194,xxx miles on them. We apologize that this happened to Chris and his family.  Our Dealership has been in business for over 95 years. This is only possible by taking care of customers. We greatly appreciate how understanding Chris has been through all of this. Marshall’s said they drove it 60 miles and the odometer says they drove only 22 miles. General manager Jason Stroda kind of argued with me as well as the service manager Chris. They said I have to give them the loaner back tomorrow morning. They told me they cleaned the truck and I got there and it was covered in oil and it was still dirty. They said on paper they will only warranty the engine 1,000 miles. That’s all they will do.

I highly recommend the McCarthy Chevrolet service - dh

I highly recommend the McCarthy Chevrolet service department. I recently purchased my first heavy duty diesel truck, and was having concerns based on my unfamiliarity with the sounds it was making, along with behavior I was not accustomed to in my previous light duty gas trucks. My service advisor, Chris Legrotte, faciliated a ride along with the service manager, Jake Harper, to make sure I didn’t have any issues with the truck, and ease my concerns. Jake spent at least 30 minutes on the drive, putting my truck through the paces in all types of driving conditions, as well as having a couple of his techs put it on a rack and giving the undercarriage and engine compartment a full inspection when we returned to the dealership. I can’t say enough good things about Chris Legrotte. and Jake, and also the techs who conducted the after-drive inspections. Everyone involved went above and beyond expectations. I sincerely appreciate it.

I came in for a recall on my 2015 Sonata and drove off in - Royceeree

I came in for a recall on my 2015 Sonata and drove off in a new Tucson. My salesman Matt was very professional and courteous. He answered all my questions and made the deal as seamless as possible.

Excellent Staff! I own two Foresters and I bring them... - Kyle C

Excellent Staff! I own two Foresters and I bring them here for every service. I have always been treated well. They even wash my car after service.

I took my suburban in on August 26th with transmission - hoffs32

I took my suburban in on August 26th with transmission problems and finally picked it up today roughly 40 days later. The only reason I took it to them in the first place was they told me they could have me in and out the same week. Vick was very responsive until the extended warranty company would not go along with his $6800 quote for a new transmission. Everything I researched online indicated to expect $3,000-$3500 to replace a transmission in a Suburban. The responsiveness stopped at that point and all fingers were pointed at the extended warranty company. Of course they do not offer loaner vehicles, so I was forced to pay for my own rentals and Ubers. My total out of pocket cost was close to $2K versus next to nothing if I wouldn't have fell for the we can have you done this week line and stuck with my normal repair facility. Although, I asked several times to speak to a service Mgr., I never was able to do that. Maybe they don't have one and that is the problem. I have never had a more frustrating repair experience in my life.

Michael did a fantastic job of keeping me informed and - Bertha131133

Michael did a fantastic job of keeping me informed and the technician did a very thorough inspection with a clear idea of what did or didn’t need repaired.

Review is specific to:CORY POTTER / Service... - TA - McPherson County

Review is specific to: CORY POTTER / Service Advisor Midway Motor, McPherson KS It would be a crime if I didn’t share the appreciation I have gained for Cory Potter over the past 5 years. From day one and on every single occasion since, he has been FANTASTIC! Evident is his dedication to customer satisfaction by way of attention to detail. Specifically, he goes the extra mile to consult & research, then present and explain options. In situations where I’ve been hesitant, he’s been great at working through the pros/cons and offering guidance based on his years of professional experience. These qualities alone make him a stand out, however there is more..... The sincerity in which he treats "people" is hands down the best I’ve experienced in the auto service world. Cory is articulate, extremely politely, and without effort he communicates on an equal plane. Ladies (and gents) if you need someone you can finally trust, look no further. Last but certainly not least, this man is dependable, returns calls and always sees the service through to the very end. CORY POTTER CUSTOMER SERVICE at its very BEST!!!!!! Ram 2500 Diesel

The service department needs to be trained in customer - Gst0324

The service department needs to be trained in customer service. There are multiple men who work in the service department who are very condescending and have no idea how to talk to an actual paying customer. I don’t think they realize like they would not have a job if people were not purchasing cars from Kia.