485 Kansas Lexus/1000 Service Centers

My experience started with Rusty Eck a Ford through the... - Gregorylazaroff

My experience started with Rusty Eck a Ford through the Service Advisor Glenn Williams because of his extreme professionalism and dedication to his trade, I came back to Rusty Eck Ford that week to buy another vehicle. Glenn told me that my vehicle would be started 5 days from the time I brought it in. I agreed and went and got me a rental. Instead for waiting 5 days, Glenn put me to the front of the line where they began my work right away. THAT is Customer Service! I’ll continue to use the services of Rusty Eck Ford because of Glenn alone.

They treat you as if you have been coming in for years... - dbenton

They treat you as if you have been coming in for years and they have known you forever. Great customer service. That is why I will buy another Saturn when we are ready. I have traded at other dealerships in the past and they all seem to not really care that you are there or not. No personnel relationships. That is very important to customers these days.

Excellent service. They got the car in right away and... - larrywiens

Excellent service. They got the car in right away and the repair was done in about 30 minutes, including washing the car which I appreciate. Great people to work with and the service department is always friendly and helpful. No complaints at all. Larry Wiens

Staff are friendly, but professional. - Rufus.st.Clair

Staff are friendly, but professional. They also gave me good suggestions on how to maintain my car. They did a good job and were quick with getting my car back to me. One problem. Someone touched the fabric on my driver's side door and put dirty oil stains on it. I'll have to see if I can get them out.

Absolute worst in the USA for service. - harms7420

Absolute worst in the USA for service. Website doesn't work. Have to call multiple times to get a brain engaged . Even after that the unnamed 'Service Manager' (Amanda) got involved and set things up. On the wrong day. Tried to fix it but, whoops, cant do it on the weekend per someone else (after set up online for the same thing). Huh? all taken care of but them nothing taken care of? Pound sand...