21 Iowa Kia Service Centers

Every person you encounter the moment you step out of - DAN.ANNE

Every person you encounter the moment you step out of your vehicle, acknowledging, smiling and kind.

Simple and efficient - DustinP

The employees at the dealership we’re friendy and explained what needed to be done with my vehicle. They also were efficient and had me out of their quickly!

~Came in for a brake checkup~ - FourEyes

My car was making a noise near the tires. Called ahead of time and told them I'd be bringing it by later in the week. They were okee dokee with that. Arrived later in the day than I had wanted to but they took me in anyway and looked over the car for the noise. They found a different noise and we proceeded to fix that new noise. They (meaning Andrew) also looked over a previous repair from another dealership and recommended a touchup of what was overlooked at the previous place. Since I arrived late, the car stayed overnight. Service advisor John was nice enough to get me a ride to my location. Came back the next day to a fixed car and got back on the road to my travels. Price was satisfactory and I was satisfied with the experience. The cashier was pleasant and friendly. I will be back and I recommend service at this dealership.

We came about an hour early before a scheduled - Dannigolden

We came about an hour early before a scheduled appointment Brant greeted us right away I was firm with my needs and what I wanted. I said I wasn't buying a red car well...I bought a red car! He made the whole process so easy and kept me in good spirits. Thank you Brant we will be back.

Customer service is outstanding along with their sales - alimones0650

Customer service is outstanding along with their sales department. They are very knowledgeable of the vehicles in their dealership.

We took my sons car in that he purchased from a smaller - duffysduo

We took my sons car in that he purchased from a smaller dealership to have them fix a service light. They said there wasn't anything wrong with it and shut the light off. As soon as we picked it up the light came back. Took it back to the dealer that we got it from. They said they would take it back to the Kia dealer to have the engine replaced. A week later when we picked it up the light came back on. So we took it back to the dealer and they called Kia to see if they replaced the engine. They said they only fixed the exhaust leak. I WILL NEVER BUY A KIA OR DEAL WITH THIS DEALER AGAIN!!!!

Outstanding service and professionalism. Always... - Mexhawk

Outstanding service and professionalism. Always Courteous! Everything done right the first time. Getting a loaner makes service so convenient since i live in a different town.. They pamper me!

I left Kia because of this dealership. - Andrea

I left Kia because of this dealership. I LOVED my Kia Sorento. LOVED IT! Every time I went to Kia on Center Point Rd for service I was stuck for several hours. I purchased the oil change package but quickly discovered it was not worth it. Three hours for an oil change is too much. Then, when my engine went out and I was stranded on the side of the road, the service manager told me that it would be weeks before they could even look at it to decide if it was a warranty issue. I already had the code and it was confirmed to be a warranty issue. I was told that they do not provide loaner cars for warranty work, but that it could take up to a couple of months for my car to be repaired. Needless to say I went to Finnin Kia in Dubuque and they not only gave me a car to drive, they had a new engine in my car in two days. Since McGrath is buying up EVERY SINGLE DEALERSHIP in the area, I drove to Illinois and bought a Honda. I am so pleased with that purchase at Lisle Honda. I will never go back to McGrath.

Aug 29th 2024. - MARINRODRIGO611

Aug 29th 2024. I came in for a warranty service. I had oil leaking into my spark plugs. They replaced the valve cover gasket, no issue. They, the service department, didn't bother to take another look or inspect anything further than the gasket itself. They should've replaced the sparkplugs since they were full of oil, as my personal mechanic advised. I bought my chevy sonic about a year and a half ago and had issues with it. They do warranty work when it needs to be done, don't get me wrong. BUT ONLY IF THE VEHICLE HAS A CHECK ENGINE LIGHT OR IF YOU GET AN INSPECTION PRIOR, which i did. Seems as the service department only does the bare minimum. I would imagine that if they are charging over 60$ for an oil change they would check the car and inspect any further issues. I am disappointed because despite changing managers I am still receiving inadequate customer service. The "service advisors" reply with I don't know frequently. The sales department in the other hand is always friendly and professional. The issues are with service department. They refuse to do any preventative maintenance. They are NOT looking at your vehicles the way you'd expect. I had an issue with a previous manager, Marcus, that may had left a bad experience. But I do not see much improvement. I'd be more than glad to talk to a manager if you want to hear more. But like I said the service department is "mid" at best. Definitely encourage customers to look into smaller businesses as they will treat you with more dignity and actually care about you and the vehicle.

Had a great experience with the Service Dept. at Smart... - lindadelay32

Had a great experience with the Service Dept. at Smart Kia. They had to replace the engine in a 2013 KIA Optima thru an extended warranty. Joshua Henry, Service Advisor, had KIA approve the repair and ordered a new engine. He kept us informed when he received the parts and when it was ready for pickup. Very pleased with the service and would highly recommend them. They made it easy for us! Thank you!

Service Department - Debbie

Not recommended. Took 2 hours longer than it should. Over booked. Parts not stocked. Estimates for future work too high. Only went in for a recall.