27 Indiana Volkswagen Service Centers

Betsy was very thorough and patient. - andyj0

Betsy was very thorough and patient. I learned lots about the car AND about features on my phone. Thanks Betsy!

Great service ! - gs.cs.frost

Great service ! Our rep kept us informed thru the entire service event. Very comfortable waiting area.

I wanted to take a moment to update my review of City - kenopoly1

I wanted to take a moment to update my review of City Volkswagen of Highland. Having lived in Indiana for several years, I understand how vital it is for local businesses to thrive, as their success contributes to the overall growth of the community. I also recognize that negative reviews can sometimes impact businesses in ways that ultimately affect the community as a whole. That being said, my experience with City Volkswagen initially had some challenges when I decided to purchase my leased 2021 Atlas. However, since then, they have completely restored my faith and earned my continued business. From Anthony Scala, the owner, personally stepping in to provide insight from a business standpoint, to James in finance working hard to make the deal work, and Sam Lotta going the extra mile to ensure I was satisfied—each of them played a crucial role in turning my experience around. Recently, I encountered an issue where the seat in my vehicle was adjusting on its own. I scheduled an appointment, and Sharon Hall, the service advisor, was incredibly gracious, sincere, and determined to get to the root of the problem. Even the porter who gave me a ride home was exceptionally kind and wished me the best. Joel from the service department committed to keeping me updated every step of the way. While the initial plan was to have my vehicle ready by Friday, the team took the extra initiative to locate the necessary part in Merrillville, expediting the repair process so I could get my vehicle back even sooner. Sam Lotta, the GM, also followed up to ensure everything was running smoothly, reinforcing the dealership’s commitment to excellent customer service. This is exactly the kind of business that customers want to support, one that values its clients and is dedicated to providing exceptional service. Thank you to everyone at City Volkswagen of Highland. While things started off a bit rocky, I truly appreciate the effort to find a solution that worked for both sides. I’m glad to continue doing business with a dealership that prioritizes its customers and the community.

I stopped in to get an oil change and they quickly fixed... - VWAtlas2021

I stopped in to get an oil change and they quickly fixed a recall issue and rotated my tires. Great service.

They were all very nice and Vordermans Dustin in service... - Bobsilvers2007

They were all very nice and Vordermans Dustin in service was great ,He contacted me every step of the way .hes great Couldn’t ask for a better service person

I was extremely pleased with the service of my auto (with - brad_homes

I was extremely pleased with the service of my auto (with the video) of all inspections !

They're very efficient, doing excellent work in a timely - BF

They're very efficient, doing excellent work in a timely fashion, always courteous and professional

Excellent and professional customer service! - Angus

Excellent and professional customer service! Very helpful and took great care of myself and my car.

Great service. - Mixiegrs

Great service. Friendly staff and fast courteous service. I only purchase Subarus and rely on servicing at dealership.

It was a pleasant experience dealing with our salesman, - SN2935

It was a pleasant experience dealing with our salesman, Derek Moore, and to have the Sales Manager, Nick Bosak, introduce himself to us. There will always be some tense moments as the wheeling and dealing moves forward and especially coming to acceptable trade-in value and price of vehicle in closing. Having just purchased our new 2024 KIA Sportage PHEV in Vista Blue exterior and Black leather-like interior is gorgeous to us. Even a staff member from the Service Department came to us and introduced themselves and helped clarify the new vehicles oil change frequency. If zero is terrible to 10 extremely satisfied. I would give a rating of 10+ to Bosak KIA dealership located in Burns Harbor, Indiana. One thing to know about the KIA warranty it is not a full five-year / 60,000 mile warranty that was expected. It is 3-year / 36,000 miles warranty and modifies upto more limited warranty coverage of 5-year / 60,000 miles. Plus, there is more warranty coverage for roadside assistance, powertrain and PHEV components as well. So far we love the vehicle and does exactly what our salesman explained, but must say there is more to learning a PHEV vehicle. If you plan on buying a PHEV or All Electric make sure you get a 220 volt charger. The charger that comes with the vehicle is dedicated to 110 Volt and to fully charge the battery from 1-mile to 34-miles (battery size is 13.8 Kwh) took 22-hours. If used a 220 Volt charger takes 2 to 3-hours. My wife and I highly recommend this dealership and it's staff.

oil Change, front end alignment & tire rotation! - What a gift!

Outstanding customer service & clean facility! Also, great coffee & delicious muffins while u wait. One of the best dealerships in our area! Always a pleasure to do business with such a caring staff.

Tried to sell me aftermarket break parts at factory part - Toolz1953

Tried to sell me aftermarket break parts at factory part price. Was going to try to charge us 769.00 for front brake pads and rotors/ labor. Stay away from this dealership!

VW Service Dept went above and beyond - Lana Drma

I brought my car in for Dave at VW to assess the rusted fenders on my car. They replaced them within 2 weeks. Am happy!