1,139 Indiana SRT Service Centers

I took my car in for my windshield wiper. - mamapic56

I took my car in for my windshield wiper. I asked if it was under warranty. He said no you did something to it you tried to change it or took it to a car wash and turned his back on me and walked away. I told him I just turned on my wiper and it was like that. He said you did something. I did not and don’t like being called a liar in a sense.I will never go to that dealer again I am taking my car else where to get fixed.

I mistakenly wrote a review for this company which was - irapappy

I mistakenly wrote a review for this company which was intended for another firm of the same name in another state. Sorry for any undue negativity.

Not sure about buying a car here but avoid this service - Jasotalie

Not sure about buying a car here but avoid this service department at all costs. This was a good place years ago but here are my last 4 interactions. My last visit here was to get my lifetime warranty 5 yr check up. The check up was somehow performed and they missed 3 leaks. They sent my wife home and the next day while driving all the coolant was gone. A front receiver that they installed had rubbed through the lower radiator hose. There was a leak before the truck went to Hiday as there was a stain in my driveway where the truck was parked the day before having it inspected. They also missed 2 pinion seals were leaking that also needed to be replaced. Needless to say I had to have my car towed to a dealership close by that fixed everything Hiday failed to notice. I called Mike, our Hiday service advisor and he sat on this issue for over a week before discussing this issue with Brett who is the owner or GM. In any event when I called i got Brentt on the phone who laughed at me a little before transferring me to Mike who declined all responsibility for the issues they themselves caused. Apparently he and Brett were talking about how this was not their problem right before my call. They installed the receiver incorrectly and never accounted for proximity to the hose, they failed to notice the leaks they were supposed to be inspecting for and somehow its my problem. Separate vehicle, I noticed coolant in my garage so I brought the car in to get looked at. Again I have a lifetime warranty so they attributed the leak to a transmission cooler leak. They took off my front clip and replaced the cooler. When I got home, the front is was left hanging off in several spots. I had to drive back to have the clip reconnected. Once parked the leak was still there. I brought the car to another dealership where they said the radiator seams were leaking. They replaced radiator problem solved. Again a conversation with Mike resulted in a not our fault attitude in which he said the radiator must have coincidentally started leaking right after his shop fixed the other leak. In addition, when I opened my hood to check their work, on the engine was a plug for the transmission fluid. They never even replaced the fill tube plug on the unnecessary work they had just performed. I had brakes checked on my truck, I complained of pulling and pulse. They said I had a frozen caliper up front. They did over a thousand in brake work, pads rotors and a new calipers. Once again tool my car home and noticed my e brake didn't work. Both back brakes were shot. They never even told me. I ended up having to get my rear brakes done too as they completely failed to do the work asked of them and do it right the first time. I had them fix a leaking transmission cooler on my truck, they sent me down the road and 2 days later while driving a dark highway my tach shot up to 5000 as the transmission was no longer involved. Tbe line they connected popped off leaving my transmission empty of all fluid. When it was towed back to Hiday, Mike was nice enough to tell me that they didn't have the correct tool to attach the line and thought it would hold. In the end you will be frustrated with return trips to fix what they miss the first time.. Improper diagnosis to bill highest cost warranty work to mopar, substandard quality of work, and a list of excuses from Mike when it all falls apart. Stay very clear of these dishonest people.

Great experience - Larry

We have used this dealership for several years because of the excellent service department. We weren't looking for a new truck but we found the perfect one for us. The entire buying experience was great and for the first time in our lives, it was stress free. Our salesman was very knowledgable and answered every question we had. We would recommend this dealership to anyone who is looking to purchase or anyone who needs service. Hiday Motors is great. And a special thank you to our salesman, Brian.

Hello, all! If you're reading these reviews, I bet... - Josh_M

Hello, all! If you're reading these reviews, I bet you're probably in the market for a new vehicle. Well, I'm not here to tell you if Gates is the place for your new purchase, but I am quite prepared to say you should never try to get a vehicle serviced at this dealership! I came to Gate and attempted to have my low-mileage, under-warranty vehicle diagnosed for a knocking sound. After a 2.5 hour wait (was told 1 hour, and watched another customer enter, get service, a loaner, and leave before me) a serviceman approached me and outright refused to diagnose the issue, stating their refusal was due to 'snow on the ground', and that I should come back when it's nicer outside. Seriously! As soon as I left their service center and hit the road at 20mph, the knocking was CLEARLY audible! After calling the service center to set a date and time *they* find appropriate, and not being given one, I requested to speak to the floor manager. The gentleman I spoke to was very pleasant and helpful, but said he could not arrange a diagnostic until the following week, which I found unacceptable. I'm sure their salesman are quite genial and the deals superb, but I would suggest staying away from their service center: they seem selective about who they want to serve and who they do not.

What started out as a repair resulted in a new CRV! - stan

What started out as a repair resulted in a new CRV! Professional folks all around. Absolutely no pressure during the process. Thanks Rob Wolf.