1,139 Indiana SRT Service Centers

Took my Durango here for service, it’s been over a month - Jo032224

Took my Durango here for service, it’s been over a month and still no clue on when I’m getting it back. I haven’t heard anything for two weeks and I call them today to find out the granny guy was on vacation. Good for him but no one can give me a heads up? I don’t know about you all but I need a vehicle to get through everyday life. Mine has been gone for a month and counting. This is not how you treat customers.

All I say is that YOU are on your own when it comes to - Buyer Beware

All I say is that YOU are on your own when it comes to warranty work. Thankfully the Ford Factory rep was of great help and came through for me in the end NOT Lafayette Lincoln. It was a very disappointing experience. Bottom line company people there now. Sadly you’re not dealing with Mike Raisor anymore. FYI: The GM does not return phone calls.

This dealership consistently does a bad job with - KiaFW

This dealership consistently does a bad job with servicing. Everytime we bring our car in which is a 2021 model within 2 weeks there is an error on the car and then we have to bring it back in. We then get charged again. Recently we got charged from doing a software update. This is our first and last Kia and will definitely not buy from this group of dealerships.

I have been a customer for over a decade, have serviced - sejenx

I have been a customer for over a decade, have serviced multiple vehicles and purchased many vehicles here over that time. What used to be a customer oriented service with friendly, knowledgeable staff and technicians is now full of young people who have no idea how to communicate beyond the aggressive and completely unnecessary sales they solicit. I have zero trust for their ability to perform even basic services as like all others commenting, everyone is over promised and then under delivered. I have been told so many times that services I have requested and paid for are simply not done. I have reached out many times to the head of the entire service department Kris Gordon and have NEVER heard back, so before you post a canned response to me, don't bother. Your business is only here to suck as much money out of customers as possible without providing them anything.

Good people. Knowledgeable staff. Quite a large delay... - s.beasley.2920

Good people. Knowledgeable staff. Quite a large delay getting the right parts from Ford, though. But in the end, everything is good to go. Thanks!