40 Indiana Honda Service Centers

Mismanagement, Denial, and Lack of - DaniC96

Mismanagement, Denial, and Lack of Accountability: After an oil change performed by Indy Honda, my vehicle suffered catastrophic engine failure. Multiple independent parties—including my repair dealership (a certified Honda dealership), an inspection company, and Honda Corporate—identified negligence by Indy Honda as the cause. I provided clear evidence to support this, including a third-party warranty inspection report, photographic proof of the drain plug resting in the oil pan and the resulting engine damage, and verbal confirmations from experts affirming the connection to Indy Honda’s service. Despite this, the general manager and associates dismissed my evidence as “hearsay” and instead relied solely on their internal inspection to deny responsibility. This selective dismissal of third-party findings and expert opinions reflects a troubling unwillingness to take accountability for their mistake. The financial impact of this failure exceeded $7,000, yet Indy Honda only offered a $1,000 "goodwill" payment, which is a fraction of the costs I incurred. To make matters worse, Rohrman Cares, which initially reached out after my first review and promised mediation, failed to follow through despite multiple attempts to contact them. This experience has left me feeling deeply frustrated and disheartened. Businesses should act with integrity and transparency, especially when their actions harm their customers. Unfortunately, Indy Honda has shown a pattern of denial and avoidance instead. Proceed with caution if considering their services.

They are friendly and courteous. - reecejames65

They are friendly and courteous. The service area and the waiting area are very clean and neat.

I was attending my biennial workshop in Valparaiso, and - rfajardo

I was attending my biennial workshop in Valparaiso, and on a free day excursion my brake pads suddenly became an issue. I have always seen Team Honda on my drive in to Valpo and wanted to stop by to have my annual check up and other details, to take advantage of my time in the area. Full disclosure: I've always been hesitant and outright resistant about car help (original dealerships, Midas, et. al.) simply because while my 2003 Element is in pretty good condition even at 106K miles, but there *always* seems to be problems that are discovered and which end up costing me lots of money. I had no choice on Thursday July 6, 2023. Tyler took my call, and asked me to get the car in as soon as possible so an estimate could be done. On my arrival around 11:45 a.m., I explained how it was my penultimate day in the area, I had to return to Chicago the next day (Friday morning) and still had to take others to O'Hare and Midway airports! Time was of the essence. I got a text message report a few hours later showing what had to be done, which parts had to be obtained. Tyler was exceptionally professional, courteous, and forthright about costs as the situation became known. With my ok of the job, he went OUT OF HIS WAY to fulfill the job. He said it could be ready by Friday noon, but by Thursday evening he and his team obtained the needed parts and - because I happened to catch the service center as it was caught up with work - was able to finish it by 7 p.m., ready for pick-up the next morning as early as opening time! Underpromised: over-delivered!!! I was so relieved and absolutely delighted with the service done by Team Honda Service Center! Being away from home and having a mechanical matter and time constraints could have really been stressful. But Tyler and Team Honda really came through. PLEASE KNOW OF MY HIGHEST POSSIBLE PRAISE AND THANKS FOR TYLER BROWN AND HIS TEAM! They were absolutely great, and justify my trust in Honda to begin with. I hope Tyler and his team get the proper recognition and appreciation for upholding the Honda product and service reputation we not only expect, but rely upon!

My name is Tracey C. - Traceylynncoop

My name is Tracey C. Myself and my family come here regularly. Scott and Thompson Honda are amazing !! I drove here on a flat tire this morning and they got me in right away, knowing I was having a stressful morning, with this unexpected detour, they were helpful, prompt, friendly and as always, accommodating. Thank you to Scott the mechanics, behind the scenes, and all of the Thompson Honda staff. Tracey C.