119 Indiana Ford Service Centers

While travelling from South Bend, IN to Indianapolis, IN... - bhubbs8765

While travelling from South Bend, IN to Indianapolis, IN for business, the left turn signal on my F150 began blinking erratically. Just north of Plymouth, IN I noticed a Ford dealership sign, so I stopped at the dealership and met with Mike Friar, a service advisor. He said he thought the issue was a burned out tail light bulb and had me pull into the service area. Mike and a mechanic removed the tail light assembly, which took about 15 minutes, and replaced the bulb which remedied the issue. When I asked how much I owed, Mike said he was happy to help me and there was no charge. As I drove away from the dealership, I thought about all of the doom and gloom we're subjected to through media and social outlets, and I realized we are surrounded by wonderful people like Mike and the mechanic. Oliver Ford is truly blessed to have employees like Mike and his mechanic.

I have a 2002 Ford F150 that started leaking around the - benjamintwin1

I have a 2002 Ford F150 that started leaking around the rear window. I called Peason Ford's body shop (collision repair) and was advised: "They could not fix or work on my truck due to the age limit." Of course, I panicked and asked to speak with the Manager. I was forwarded to Ms. Brewer, who rendered a solution to stop the leak, which she could order. I then purchased the suggested product and saw that it was a double-tube sealant and epoxy. Once I found that auto part stores, Lowe's, Home Depot and Menards, did not sell the caulk gun, I called Ms. Brewer back, who was able to get a mechanic to loan me his caulk gun. I sealed my rear window and stopped the leak. She went over and beyond to assist me. I truly appreciated that customer service towards me, a United States Marine. Thank you again, Ms. Brewer!

The employees were very professional and courteous. and... - CHATELET

The employees were very professional and courteous. and the oil change was flawless. I have three automobiles, and I will have all services at Peru Ford.

Like family - LynnWeathers

This is my third car purchased at Ray Skillman Ford. They always treat me like family. When I'm ready for my next car, I'll reach out to Cornell Wilson and Ray Skillman Ford. Thanks for everything - I LOVE my new Fusion.

I have always trusted this dealership, they have been... - retirednhappyforever

I have always trusted this dealership, they have been honest and sincere in helping me reach the best decision that matches my lifestyle and budget.

Paying for their mistakes - csellers

After one of my headlights stopped working, I took my car in to have it replaced. Less than a month later, I found out that the plastic casing that held the light in place cracked and fell out of place. When I took it back in, they said that the broken piece wasn't their fault and that I'd have to pay them an extra 500$ to fix and replace the piece on top of the 90$ I paid to have the replace the lightbulb. Do not go here if you can avoid it. They won't own up to their mistakes.

Easy to deal with - PackerFan

Called after Cass County Ford would not get back with me on a warranty issue. Rochester answered my question right over the phone and had my vehicle towed there that day to get fixed. Very professional and courdious.

Great Service Department! - Summer

Thank you! Dan DeYoung and his crew in the Service Department. I recently had to take my vehicle in for a repair. Dan was able to get my vehicle in and have the repair done in a timely manner. I have dealt with Smith Ford for several years and have always received nothing but great service. I will continue to use Smith Ford Service Department in the future.

Excellent service both on the phone and under the hood - Patrick Brewster

I have taken my 2012 Ford Escape to the Sternberg Ford Service Dept. twice now for routine service. Both times the service department staff has been extremely friendly both when making an appointment and while I was there. They are thorough and efficient in the work that they do and they don't attempt to do more work or sell you something that you really don't need. Also, being a novice when it comes to automotive service and repair; they have never acted like any of my questions have been a burden. There is a service station one half mile from my house, but I drive the extra 10 miles; because I know that my vehicle will be in good hands and that's important to me.

Purchased a Ford150 from Tipton Ford. - Sherry Stair

Purchased a Ford150 from Tipton Ford. Toby did a great job for us. We also found the service department to be honest in assessing work on another vehicle we own. They might just be the best dealership in the Country.

My salesman, Double D was amazing! We stopped at another... - angie

My salesman, Double D was amazing! We stopped at another dealership before Town & Country, the salesman was awful. Didn’t know a thing about the vehicle when I asked questions....told me to read the window sticker. Got to Town & Country and had the best experience...bought a brand new Expedition. Thank you Double D!!

On Friday, April 5th, our 2018 Explorer’s battery light - philnoyes1

On Friday, April 5th, our 2018 Explorer’s battery light came on around 10 a.m., while we were on I294, the southside of Chicago. Once we crossed into Indiana, I had my other half look for the closest Ford Dealer. It happened to be Webb Ford @ 9809 Indianapolis Blvd in Highland, IN. We were within a block of the dealership when the Explorer died. Luckily, we were in a turn lane, with 2 lanes, and did not impede traffic too badly. My girlfriend and another friend walked over to the dealership and was able to get them to dispatch a tow truck quickly. I believe we had the vehicle to the Dealership by 11:00 am. They quickly got it to a service bay and the Tech started the assessment. It was determined to be the alternator belt. They let it run for a while to make there was no other damage. We were done at the Dealership by 1:10 pm. Webb went above and beyond for us, not only for our Explorer, but also to help my girlfriend, who had fell on a sidewalk before the dealership. She ended up breaking a bone in her hand, which would require surgery. The Webb staff helped her get the injury under control; get a courtesy vehicle for her and directions to the closest Emergency Room. They even had one of their staff ride with us to pick up the courtesy car. As I told Steve, our Service Advisor, we were impressed with Webb. With our Ford F350 a few years ago, in July, the Check Engine Light came on outside of Rapid City, SD. We called the closest Ford Dealer, explained all we wanted was to have a Code Scan done, but was told they were too busy and service was booked out until Mid-August. So, needless to say, we weren’t sure what to expect with Webb, especially since it was getting close to noon on a Friday. We left with high regards for everyone who helped her and also our Explorer. Thank you, Webb Ford, for service above and beyond expectations. Sally and Phil Arlington, WI

Ford service - Timmy by

Nothing is more difficult than identifying an intermittent car issue , wetzel went above and beyond in taking care of my expedition . Spencer I. The service department did fantastic , will absolutely buy from them In the future ..... great Service department