119 Indiana Ford Service Centers

This review is based on my experience with Brian aka - cam

This review is based on my experience with Brian aka Coach. I called to set up service for recalls for my Lincoln Aviator. Brian was extremely friendly and knowledgeable. He explained what needed to be done. He offered to have someone pick up my car and return when service was complete. I have rarely come in contact with someone who is as helpful and provides service as well as he did.

They have had my suv going on two weeks. They... - stephensjoy101

They have had my suv going on two weeks. They transmittion went out on it even though it is a 2007. Yes it is under warranty but I do not have coverage for a rental car. I have asked numerous times for a loaner car. I am always told "I am sorry we do not have any avaible at this time. Mean while I am paying for a rental car. I am up to $150.00 so far. I have now been told it will be maybe Wednesday of this week ( 9-29-10). That is another $90.00+. The least you can do is pay for my rental. Thank you, Joyce Wilbur

They are so helpful and polite. If you have a problem... - cherylbrewer

They are so helpful and polite. If you have a problem they are willing to help you solve it. Nick Wood is my go to guy. He’s the best.

we purchased a car there roughly 3 years ago. - jm.campbell2001

we purchased a car there roughly 3 years ago. The other day we went to use our extended warranty tire and road hazard service plan. Our car is an all wheel drive so at a minimum two tires have to be replaced so that the transfer case does not mess up. Obviously the warranty company was only going to replace one. So I called the dealership just on the off chance, fully expecting them to say no there’s nothing we can do. Was I surprised when they said they were looking into it and then not only did they look into it and get right back with me. They paid for a second tire Directly to the tire repair facility before the warranty company even paid the tire repair facility. I was absolutely blown away and that is a level of service that I never expected to receive but extremely happy that I did and now I will make sure that I tell everybody about that and also Will continue to use them to purchase our next vehicles.

It was a pleasant experience dealing with our salesman, - SN2935

It was a pleasant experience dealing with our salesman, Derek Moore, and to have the Sales Manager, Nick Bosak, introduce himself to us. There will always be some tense moments as the wheeling and dealing moves forward and especially coming to acceptable trade-in value and price of vehicle in closing. Having just purchased our new 2024 KIA Sportage PHEV in Vista Blue exterior and Black leather-like interior is gorgeous to us. Even a staff member from the Service Department came to us and introduced themselves and helped clarify the new vehicles oil change frequency. If zero is terrible to 10 extremely satisfied. I would give a rating of 10+ to Bosak KIA dealership located in Burns Harbor, Indiana. One thing to know about the KIA warranty it is not a full five-year / 60,000 mile warranty that was expected. It is 3-year / 36,000 miles warranty and modifies upto more limited warranty coverage of 5-year / 60,000 miles. Plus, there is more warranty coverage for roadside assistance, powertrain and PHEV components as well. So far we love the vehicle and does exactly what our salesman explained, but must say there is more to learning a PHEV vehicle. If you plan on buying a PHEV or All Electric make sure you get a 220 volt charger. The charger that comes with the vehicle is dedicated to 110 Volt and to fully charge the battery from 1-mile to 34-miles (battery size is 13.8 Kwh) took 22-hours. If used a 220 Volt charger takes 2 to 3-hours. My wife and I highly recommend this dealership and it's staff.

We have always had a great experience with BZ Ford! - Rhonda

We have always had a great experience with BZ Ford! They treat us with kindness, respect, professionalism, but also with a great sense of humor- which we love! They keep us well-informed about what is happening with our vehicles. We would highly recommend them!

My Lincoln serviced at Ford Dealer - George63

I expected good service at the Ford dealer but was surprised by receiving excellent service at this dealership. During a routine service visit for an oil change it was discovered my transfer case on my AWD car was cracked and leaking oil. The car did have a slight drive line vibration but I didn't report that. The service department pointed out this potential failure point and ordered the parts to fix it under warranty. It took a few days to to get the car in and repaired. I was provided a new Ford Fusion to drive, what a nice car. The repair was completed and my drive line vibration went away. The people treated me and my wife very well. Five stars from me were totally justified. Still love the Lincoln but will not hesitate using Capitol City Ford to service it.

Professional. - JBeem

Professional. They listene & ask questions to understand my concerns.. Locate the problem, Resolved the issue.

Service was quoted to be 176$. - armin420

Service was quoted to be 176$. I specifically told the dealership what to replace. Oil change, serpentine belt and do a coolant flush ,while system is empty replace upper radiator hose.During a 27 point inspection the dealer chose to take off a belt and break the AC BELT tensioner. Called me to say hey, so we took a belt off , which you didn't want replaced or even looked at. The ac belt tensioner is now broken. You are responsible for replacing it, or we can give you back the truck without it working. Not only did they charge me for oil which I already provided. Also chaeged me for parts which I didn't request to be looked at or replaced. Stay away, this place will do you dirty.

Great Cars, Great Prices, and Excellent Customer Service!... - Fastdriver2469

Great Cars, Great Prices, and Excellent Customer Service! That is how I feel about this dealership. I recently Purchased a 2006 Ford Fusion from George and am more than happy with my overall buying experience. I would recommend Coburn Ford/Mercury to all of my family and friends

Wonderful service! We have a Ford Expedition grand new,... - Angelinawampler0608

Wonderful service! We have a Ford Expedition grand new, but rattle sound problem. We took it to several dealers they never found the error. Until I try Community Ford, Evan Matin- our mechanic found and fix it quickly. If I know this dealership earlier would safe me time and money. Thank you Evan !

Took my 2019 F150 which at the time was still under power - Thewalk

Took my 2019 F150 which at the time was still under power train warranty for a rear main leak. They told me it was a valve cover gasket leaking and getting on rear main. They supposedly changed this gasket and said all leaks are fixed. Took truck back two weeks later because of oil on my rear main and they told me it was residual from the valve cover gasket. Now I’m out of warranty and guess what? Rear main has oil on it again. I was pretty certain it was rear main and told them that’s what it was. Seems to me like they refused to fix the problem and now I’m stuck. Thanks for not fixing the problem

My experience with this Dealer was awesome. I will... - MsYolie

My experience with this Dealer was awesome. I will recommend them to family and friends. The employees were very polite. Thanks for your kind service!