La Porte Chrysler, Dodge, Jeep and Magnuson Performance - giannis0909
La Porte Chrysler, Dodge, Jeep and Magnuson Performance in La Porte, Indiana are not Veteran friendly. Based upon my terrible experiences there I believe that all they care about is their profit – getting as much money from their customers as possible. I would not trust anything they say. All they want is as much money as they can squeeze out of you. Customer Beware! Let me tell you about my experiences there. First, I am a disabled veteran. I served overseas in the Western Pacific for twenty years, and have several health problems. I own a 1997 Jeep TJ. I wanted to make it as mechanically sound as possible, so I took it to Magnuson. They took a look at it and said that I needed a new frame. I told them I was at my limit about how much I was willing to put into it. The Magnusen employees, after they took a look at it told me they could do it for $10,000 to $12000. I responded that was fine and I didn't want to spend any more. They also told my friend and I that it would even include an upgrade on the lift kit on the jeep and some other minor upgrades. I agreed. I further mentioned that I understand that they make all these high end custom jeeps that were probably a higher priority – no problem, just please take your time and do a really good job on my jeep. It is my escape vehicle when the walls close in on me. They kept my jeep for over 6 months. I called several times to talk to them. They never returned any calls, I had to drive there every time, 40 minutes each way. Oh, they did call when they wanted money. Which I quickly brought them. On one visit they said they found a very good used frame, to help me save some money. It was rusty, but they said that it would be cleaned and coated. Finally, after over 6 months it was ready and I was told to bring in the final payment of $7,000 and pick up the jeep. I gave them the money and they told me that I owed them more. I asked how much? They told me they didn't know, but they would release it to me and contact me how much I owed (When they finally contacted me about the money, they told me I owed them $3,226 more, an increase of over 25%! How could they be so far off in their estimate?). Figuring it was probably a couple hundred more I took the jeep and left . The weather was bad, it was February. I didn't notice how it drove. A few days later, I drove it over to a friend's house and noticed that it pulled to the left. I took it to a repair shop and the mechanic told me the jeep was unsafe to drive. The jeep I just paid $12,000 to fix. Also, I noticed the rust was starting to come through the coating on the frame. Magnuson's guys had just painted over the rust. Great. I eventually went in and talked to Matt Magnuson and he asked me to give him a chance to make it right. I agreed. They picked it up from my apartment a few days before Thanksgiving. I drove over there at the end of November to check and they said they were getting ready to look at it. Unfortunately, I had some health problems in December and January. I called several times and left messages. Never received a return call. I went to their shop in March and found out that they had not touched the jeep! I drove over there and talked to one of the service managers and he told me to call him, even gave me his extension. I called him (This was the first time anyone talked to me when I called them.) and he answered and told me that the guy, Dave, who was responsible for my jeep and Matt Magnuson were going to have a meeting about my jeep. I was expecting a call at this point. It has been over 3 weeks and still no call.
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