1,286 Illinois Used Car Dealers

Worst place to get a car ever. - sfeumba08

Worst place to get a car ever. I bought a 20 000 Dollar Honda Pilot car here and the next day check engine came on and the car started making funny noises and not driving well. Apparently the car was in a bad accident and they didn't fix it entirelly before selling. I reached out to them but they never got back to me until I called again multiple times. They ended up asking me to take to an auto shop to get it fixed because their own auto shop is backed up with plently of cars that need repair. I was told they use a lot of undocumented employees and don't treat them well that's the reason they don't stick arround. They refused to offer another solution or even a spare car to drive around while the car is being fixed. I am here with a 20000 Dollar car I bought less than a week ago but still don't have a car to drive. They claim they're a buy here pay here business and don't offer refund, I think that's totally bogus because gives buyers of goods of that amount 30 days to get a refund. They'll definitely be hearing more from me but for now I'll make sure no one else falls in that same trap. I was nice enough and offered multiple chances to make it right but they're acting like they don't car after they've gotten your money. Please stay away from these business. I went to the location at 2310 N Cicero

Unsafe and they won't stand behind their car - MWS55

This dealership (AKA Rohr-Max now at 1520 E Dundee Road, Palatine) sold me an unsafe vehicle and misrepresented and concealed the real condition from me. During our test drive we found a door we could not open, the hood could not be opened, (salesman "Oh, yeah..We have a handle on order", A loose and weak battery (salesman- "It might need a battery." I asked for a checklist of all the mechanical items they checked so I could see if what they had gone over and what repairs might be needed. They showed me one receipt from a mechanic who replaced a battery cable and a couple of other incidentals. It still had an anti-lock brake light on and Rohr-Max said it was safe to drive . They could repair it or reduce the vehicle price by the repair cost. Before the test drive I was told "You'd be hard to find any rust on this vehicle." They said they would replace the battery and the cracked battery tray and we bought the car. I backed it out of the garage and found 3 large puddles of fluid under it. I found there was no brake fluid in the reservoir and it was lined with black xxxx. Looking underneath there was severe rust and fluid leaks in several spots. I took it to 3 mechanics to get it checked over. They said Brake lines are rusted, leaking and the bleeders are rusted in place. Brake calipers are severely rusted and can not be machined. Transmission neutral safety switch and pan are leaking. Transmission oil cooler lines and fittings are rotted and leaking. ABS code 09 - Motor Inoperable. Severe frame rust behind front wheels- Bad pothole could cause frame to fail. Rusted and crumbling rear lateral links to differential- "dangerous!. Track bar has play- steering is loose Outer shell of catalytic converter rusted away and inside was rattling Rear 3rd brake light and license plate light not working. Rusted radiator fins coming off. leak hazard Door lock actuator not working. Oil dipstick broken. Hood latch and cable broken I approached GM at dealership and asked him to refund my purchase. He would not so I called Customer Relations and was referred to the Illinois Director of Operations, Ryan Rohrman. He was e-mailed a list of the vehicles faults and was supposed to call me. He did not, so I left messages for him 3 times and he never called back.

I could not have been more pleased with the car purchase... - 1SmoothRide

I could not have been more pleased with the car purchase and the process at Bolingbrook Motors. This was a pleasant and professional experience from start to finish. No pressure,a wealth of knowledge, great cars and prices. The cars here speak for themselves... I would recommend this dealership to anyone in the market for a vehicle!!

The best Experience I have ever had buying a used jeep.... - 1998xj

The best Experience I have ever had buying a used jeep. Was well worth the 11 hour round trip. From my first phone call to Bob to see if the Cherokee was still in stock I new this was going to happen. The fact that he would hold the jeep for four days without a deposit, and took it on a gentlemans word was a great way to do bussines. Thanks again for your great service.

I was extremely pleased with the service and price! - Kim Manson

I was extremely pleased with the service and price! This was my second experience at this shop and although they are a smaller place, the service and care can not be beat. Whenever I have the opportunity to recommend a place to shop for a used car, I would not hesitate to have them call Mo.

Felt like I was family.. - ChrisMili

I'd like to thank Tony and everyone at the dealership for making everything happen so quickly! I made it to work on time to show off my new ride to my fellow employees and I will also be getting a car for my wife soon too, thanks again guys!

Small used car dealer, but friendly and has quality cars. - Kevin Wright

Small used car dealer, but friendly and has quality cars. I would use them again.

Great service, they helped when they didn't need to - MalkNM

I purchased a 2011 GMC Terrain cash from this dealership at a low price but I figured thats because there was no warranty. A week later, I noticed a noise coming from the suspension. They checked out the car and said it was a wheel bearing. I asked if they could help, and they agreed to fix it at their dime. My sales rep was named Andy or Andres, I can't recall exactly.

good service n quality - richy r

Nice place to go if u want to buy a car nice people respectful n nice environment they help me even with my credit I will recommended this to all my friend they got there car from car outlet

Straight forward and right to the point about everything... - bernardstephens76

Straight forward and right to the point about everything enjoy talking to salesman and thanks

Fraud, Dishonest, Conceals defects - Paolo B

Carology, Inc is really an LLC. Illinois Used Car Dealer Lic #DL2144 DRS1000058292 Co-Owners: Phillip Curtis (Curt) Bettiker Nicholas G. Loukas Addresses: 2338 N Seeley Ave, Chicago, IL 60647 3535 Washington Street #100, Gurnee, IL 60031 Curt Bettiker also owns GURNEE GARAGE & TOWING at 777 Belle Plaine, Gurnee, IL 60031 847-623-0010 Carology sells used cars on the internet, primarily EBay, under the user name "Carology." We bought a car from them via EBay. The vehicle was advertised as being "Clean & Recently Serviced." The 75 pictures showed a car that was in good shape. They even signed a statement that every known mechanical and cosmetic defect was disclosed. The vehicle arrived a month later. Upon inspection, we realized that the vehicle was not "clean." In fact, it was filthy. It was full of white animal hair, food crumbs & debris, sticks from candy suckers. No one had cleaned under the seats in years. Every nook & cranny of the door & instrument panels were caked with crumbs & debris. We took the vehicle to the local dealer. Upon inspection, they advised that the vehicle had not been "recently serviced." The air filters were dirty, the cabin air filter had never been changed, and there were mechanical issues. We noticed immediately that the transmission was slipping & shifting oddly. The dealer was able to repair the problem for $1,100. The parking brake release handle would not release the brake pedal ($250). The front windshield had a crack in it, right in front of the drivers face ($700). In the pictures, their dealer license plates concealed damage to the front end - a broken license plate bracket and dented and scratched chrome grill surround ($400). A large ding in the R/F passengers door ($100) and torn rear passenger door window shades ($650/pair) were also noted. They had cropped out of their pictures a 4" tear in the leather of the R/F passenger seat ($400). In the images, some the angles of the shots caused glare on the left rear bumper. Upon delivery it turned out that the glare was concealing damage to the painted plastic bumper ($700). The paint was cracked in a starburst & probably would have not shown up in an image anyway. However, it is clearly visible to the naked eye. All of these flaws in and of themselves are not catastrophic. However all totaled, the "Clean and Recently Serviced" vehicle with "no known" defects required almost $6,000 of repairs. Had they been honest and listed these minor defects, all would have been okay. It is the deceit and dishonesty that irritated us. We attempted to contact "Curt" for TWO WEEKS, through EBay's messaging system and via his cell phone. He had gone dark. Only after we left negative feedback on EBay, did we receive a reply from him. He offered to send us $1500 towards the repairs, but ONLY AFTER we retracted the negative feedback. There was prior feedback about Curt promising refunds and not following through. I wasn't going to become another one of his suckers. Any vehicle you are even thinking about buying from Carology, you should have inspected by an Independent Third Party. Have your inspector thoroughly photograph the vehicle and test every component for proper operation. I'm sure that they too will discover that Carology is a master of disguise.

The hours available to test drive are 2-6 Monday through - misssteak

The hours available to test drive are 2-6 Monday through Friday. Not conducive for working people. They have a sign posted stating other times by appointment. I emailed to set up an appointment on a Saturday. The reply I received was, “we are closed on Saturdays. Please refer to our website for out hours.” I replied stating the sign stated they offer appointments and the vehicle is for my high school son that has football practice until 6 pm.” No response for offering an appointment. A few days later the car was off the lot but weeks later still listed on their site

BUYER BEWARE! I highly do NOT reccommend Chicago Auto... - palmxp3

BUYER BEWARE! I highly do NOT reccommend Chicago Auto Mart, especially if you are coming in from out of state. They do not honor their sales and contract, regardless if you had put down a deposit or not. I dealt with Artur and he does not operate with any honesty or integrity, very typical of a used car salesman. I had made an offer on a 2001 Toyota Tacoma (VIN 5TEWN72N71Z780447) on Saturday Sept. 24th, 2011. They did not initially accept my offer, but called me after the weekend and had agreed to my offer. He understood that I was coming in from Pennsylvania and planned to fly in and drive the truck back home. He told me they had a lot of experience with out of state transactions. I asked whether they did free airport pickup (Midway-Airport was 5 miles away) - he said sure thing, we can do that for you. He then drafted a contract up, faxed it to me, I signed it and faxed it back. Once he received it, he called me back and I provided my credit card details for the $2000 deposit. He then asked when I would be available to pick up the car, I told him in about two weeks. He said no problem, we can hold the car for you, "Call me back once you have confirmed the airfare and date". I immediately began looking for flights and booked them for Oct. 15th to pick up the car. During this whole process, the AD was still listed on Cars.com and also on their own website. I called in to ask if they were going to take it down, he said they were busy with it and would get on top of it. I thought to myself, "Ok, no problem, the car is safe since I had a deposit on it". Once I had my flights confirmed, I called Artur to let him know the exact date and time I would be coming. This is when things turned for the worse. He stated to me "Oh, we don't have the title for the truck yet. I will try to find out when it should be arriving and call you back tonight." I did not panic at this point yet, but never received a phone call back that day. So I waited until the next day and figured I would give them extra time. Nearing the end of the next business day and no call yet, I decided to call him to get some kind of update. He immediately tells me "You're out of state, so we can't sell you this car without the title". I was shocked to hear that! From our very first conversation, he knew I was coming in from PA and never once mentioned we would have any complications. He was very quick to take my deposit. We continued arguing over the details, and he tells me: "The bottom line is we will not do this transaction. I had a bad day and you are making things worse." At this point I was angry and upset, but held it together. I figured it would not be worth my time to fight over this anymore as I no longer wanted to do business with this dealership. I told him "Fine, refund my full deposit and reimburse me for my airfair." His exact words were: "I cannot do that, you should have purchased trip insurance, I know I do that with all of my flights." I could not believe I was being treated this way. Never once was I offered any kind of compensation or an apology for the inconvenience. Instead, he flipped the blame on me and basically said it was my fault for not doing my due diligence in being a savvy buyer. I told him I would make sure to write negative reviews and contact the BBB to help protect other future potential customers. He told me "Go ahead if you have so much time". So after all that, I now have $2000 withdrawn from my account pending a dispute, 2 non-refundable one-way airfare tickets to Chicago, and a mission to make sure anyone looking for online reviews is aware of how Chicago Auto Mart and Artur does business.

Friendly guys. - ajdavis987

Friendly guys. Gave 0 pressure into purchasing a vehicle and seem to be honest folks

Great Cars, Even Better Customer Service - KatieWilson

I bought my Honda Accord LX and I'm in love with the car. I really liked how I was able to look around and test drive the car without having to feel stressed out that someone was watching me. Sam let me test drive it alone and was very patient. He even let me take the car to any mechanic of my choosing. He has an amazing selection of cars and each one is in excellent condition.

Alan Kornbrot - rene3990

He is good person and positive, he help in buying me new truck diesel. Your goal is total customer satisfaction. Thank you Ms Alan Kornbrot.

Paid for a warranty I never received. Been asking for... - fogoflife

Paid for a warranty I never received. Been asking for resolution for over a year with nothing but runaround. Talked to several authorities that say mine is the least of this dealer's problems. Stay away!

Beyond happy with my purchase. Truly exceptional cars and... - Chris

Beyond happy with my purchase. Truly exceptional cars and service at this dealership. I would highly recommend anyone looking for a car to go give them a chance.

Sent a request to know about a car that they had for sale - Caligirl0039

Sent a request to know about a car that they had for sale on their website and I never heard back from them. Not a great way to draw potential customers into your business if you ask me.

Never heard back after inquiring the availability on a - James

Never heard back after inquiring the availability on a auto for sale. Went somewhere else. .

Lousy Customer Service - Atolar

I purchased a 2005 Volvo xc90 t6 from sales consultant, Ricky Gushi. Its been a nightmare trying to get my radio/cd repaired. Its been 3 weeks and i am still waiting. Management isn't any better. I hate going up there. Very unprofessional and insensitive to me. I posted a blog on facebook to make people aware of the what i experienced and do not buy from them.

I had looked for the perfect car for over six months.... - Jim Freeman

I had looked for the perfect car for over six months. Finally saw one that met my needs two weeks ago. Contacted the dealer and met Wally. Right from the start he was very helpful and respectful. We talked for a couple of days and reached an agreement good for us both. I bought a good used car at a great price. He was 500 miles from me and offered to deliver the car to me. That was perfect. My Yellow Redline Sky arrived yesterday and was everything he told me was. I am very satisfied and will stay un touch with Wally. Highly recommend his dealership.

I bought three trucks for my business from this place.... - blackpinesnake

I bought three trucks for my business from this place. Dave and Tom worked me out a package deal that could not be matched by anyone. After countless hours of research and shopping with other dealers, I got by far the best price I could have gotten anywhere. They even put new brakes on the trucks before I took ownership of them. Thanks again!!!!!!!!!!!

0Very pleased. Mr. Dixon was very respectful, and I was... - alpha38

0Very pleased. Mr. Dixon was very respectful, and I was very pleased with our short term relationship. The Buick Reatta that I traded for was wonderful and had been pre-conditioned in all respects.

My daughter was interested in a used car, was buying her... - mamma1

My daughter was interested in a used car, was buying her first, she had to check one more out, she decided to buy the one at Don Mullery, she called on the way back said she was going to buy the car, and that her dad would drive her car there for a trade in, she asked if this was going to be a waste of time, they said someone was there looking at the car she was interested in, but was looking at others as well. We got back there and were ushered into a play area and were left to wait an hour until someone came in to tell the us the car she was interested in was already sold, by this time the woman that bought the car was already to drive away,,,they were wonderful when nobody else was interested in the car, they gave a 22 year old who thought the salesman was so helpful a different view. Her perception now,,,,watch out for car salesmen,,,they are all alike. He said, I want to work with you, you are young and will buy many other cars so I want you to come back here,,,NOT likely. and word of mouth is the best advertisement, you may want to change your way of thinking boys!!

The sales person was great to work with. - Gregb1960

The sales person was great to work with. Very reassuring. Provided all documentation and paperwork. I received the vehicle and have some suspension (worn out and stuck) issues with it and a couple other things we are working on those now.