1,302 Illinois Used Car Dealers

Stay far away! - tsl

Stay far away! Sales manager Steve is as shady as they come. He blatantly lied to me. Had me waste many hours of time and a ton of unnecessary miles on my car. Liar through and through!!! Good salesperson but terrible manager support!!!

We purchased a used minivan from this dealerships Lake in... - smelson1

We purchased a used minivan from this dealerships Lake in the Hills location in 1/2008. This was a last resort as I had poor credit and was unable to secure any type of normal financing from a loan company. The purchase price of the vehicle was good, 8000.00 and I have not had any problems with the vehicle itself. The 1st issue I have is that I have in house financing with him or buy here pay here at a rate of 29% Interest. Then I never rcvd my license plates in the alloted time frame. I was pulled over by an officer for having expired temp plates and when I told him that the dealer would not return my phone calls he told me to contact the Secretary of State Police. I did this and they tols me this was not the 1st time this dealer had been reported for the same thing, that he had several other complaints. The SOS police was able to get my plates for me. The next problem I have is that we went over my home address many times and they still proceeeded to get it wrong even after they supposedly "fixed" it on their paperwork. The location which I purchased the vehicle from closed down. My checks that I was sending there were not being cashed for long periods of time. After trying several telephone #'s to reach him, he told me they had closed that location and to send the checks to Belvidere. Then that location closed as well as a Garden Prairie loaction and I was told to send the checks to Genoa, well guess what? Again I was having a problem of checks not being cashed and when I was able to get ahold of someone he said that the Genoa location had been closed for a year! WHAT THE xxxx!!!! Now, he has a location in Loves Park, which is where I am now supposed to send my checks. My loan should be paid off in 1/2012 if he is keeping accurate records which I highly doubt he is, as I have never rcvd a receipt of any payment from him or a balance statement. I want to trade my vehicle off in the winter but am afraid I will never see the title or he will try to pull some crap that I still owe more money. I looked up the business on the internet and it said he had filed ofr bankruptcy in 2009. He also had his dealer;s license takien away from him for failure to transfer certificates of title to customers within the appropriate amount of time on 74 occasions. Can anyone say crook and phoney??? Just wondering if anyone else has had this experience with this dealer?

STAY AWAY - BAD NEWS - CRIMINAL BEHAVIOR - SHOULD BE SHUT... - 505law

STAY AWAY - BAD NEWS - CRIMINAL BEHAVIOR - SHOULD BE SHUT DOWN BY THE STATE I was interested in a Range Rover. Moe Barakat, my sales person, demanded a deposit before he would send me any additional photos. When he sent the pictures they were very poor quality which lead me to believe he was trying to deceive me regarding the condition of the vehicle. I immediately replied to his email requesting that he refund my $1000 deposit (so far all during the same day). He never replied and did not refund my deposit. I called several times over the next week and finally spoke to Jason Larson. He apologized and said that he would take care of it. I sent him a follow-up email. He never replied and my credit card was not refunded. So far I'm three weeks in and can not get ANYONE at the dealership to refund my deposit, or much less return an email or phone call. I've disputed the transaction with American Express since Luxury Motors will not refund the card. I have dealt with several other dealerships that have similar sales volumes. They do not have ANY complaints of this nature. This is why Luxury Motors DOES NOT DO BUSINESS ON EBAY because they would not be able to survive the feedback rating system. Don't believe the PLANTED positive feedback. These guys should be put out of business.

Outstanding Customer Service! - EVasquez 63

This is the way Car Buying should be. Quick, no hassle,friendly,professional, straight to the point,in and out, and the Sales Team is Outstanding! From Mike Kelly, who made me feel like family, to Marco my Salesman, who from the beginning was respectful, professional,friendly, and always made sure what ever concerns I had, he kept his word. Thank You Marco! Thank You all at M&L Imports, The Management Team, The Fiance Dept, and Jose the on site Mechanic. You Guy's are the Best. By the way I nick named my Jeep SRT8 Maxi, cuz she is Magnificent! Enrique Vasquez Chicago. Il

Had a great experience ! - Douglas Hollister

Had a great experience ! Very knowledgeable ,awesome financing! Great people to work with! Stop in and and See.

This was a very smooth and pleasant experience. - Happy Mazda Owner

This was a very smooth and pleasant experience. While other dealerships are charging ridiculous premiums for new cars, they were very fair and didn't push profit boosters like paint and fabric protection! I would buy from Lisa and Mike again anyday!

Great selection of fine used cars plus great cars that - Ed.ohare

Great selection of fine used cars plus great cars that may need a little work , honest dealer in cars a rare find

It waS a wonderful experience. - jrmorgan0910

It waS a wonderful experience.All the staff are very knowledgeable.I highly recommend this dealership.

Mike is refreshing change to most dealers. - abileyti2

Mike is refreshing change to most dealers. He's honest and easy to work with.

Excellent experience - jviktress

Today after thirty years of buying autos we found the best dealership we could ever need. From the first phone call from Joe to the entire process of finding our autos it was just what you want when buying a auto. Ed in finance was so helpful and Ray was truthful and up front all the way. The autos are top of the line in quality and price. The respect they all have given was such a nice surprise after the years of buying from over priced nasty sales men. We have found a real family business that truly treats you live a family member. We will never go any where but Motor World for our autos. Thank you for one of the best days we have ever had buying a car. Michael and Jayme

I reached out to this dealer twice now through the cars. - mike_dragisic

I reached out to this dealer twice now through the cars.com app and did not receive a reply.

Thanks to Joe & Henry for the great deal. I love my car.... - bill1459

Thanks to Joe & Henry for the great deal. I love my car. I was worried about the HIGH miles on the Jeep at first but after driving it for 2 months it feels like I bought a low mile Jeep. I would Recommend buying a car from these guy’s. They make car buying fun, easy and fair.

Great Guys to work with - Ptmarg

Nas and Austin made the car buying experience fairly painless. Easy to work with, and sold me a great car that fit our needs. Would be happy to buy another car from these two next time I need to buy again.

They were very professional and respectful of our limited - starvinmarvin72

They were very professional and respectful of our limited time. Very friendly and professional service. It was an enjoyable experience for purchasing a vehicle.

The dealership did not reach out to me regarding my - Huppisaac

The dealership did not reach out to me regarding my inquire about the Lincoln Town Car.

AWSOME SERVICE GOOD CAR - amsincorporated

Thank you guys for your help, you were awesome, as happy as can possibly be. I will be sending you my friends and family, thanks again for everything!

Rob was great! - dwheels2020

Rob was great!! He did it my way.... I do not have a lot of time for haggling and nonsense. I do not want to be stuck in the BOX for hours!! Rob gets it!! we did the deal over the phone....drove to the dealership, test drove the car.....and Boom! Done!! John had the paperwork done and signed in less than an hour!! I am one happy customer!! Go Check them out!!

They will cut your car off for being 1 week late customer - LIYAHSM

They will cut your car off for being 1 week late customer service is extremely poor, I had to report them to the Attorney General for it I have a chronically ill child and my paydate for my note is the week after my payday

Great transactions. - JackyT

Great transactions. They are a dealership (I did look them up with the state and they are registered) Maybe it's cheaper to have that location than a very large lot with major overhead. Looked like an office park to me, definitely not a garage like the other reviewer said. I will say, at least the good cars (plus the one I purchased - Mercedes) was kept inside. I think they have 3 storage areas in that complex. But anyway, the owner, Chris, met up with me on a Saturday and we finished the paperwork in less than an hour (after my test drive and inspection of course). I highly recommend them. In fact, my wife was looking for a particular vehicle and Chris happened to track one down and get it in 2 weeks later. Been 6 months now (wanted to make sure they both were still running before giving my feedback..haha). Overall, I'd shop with they again.

just recently bought a 2016 Camaro with w wheel - Hector J Alvarez

just recently bought a 2016 Camaro with w wheel protection package because it came with aftermarket wheels super nice car i cant wait to spend time with my dream car

Naveen Howard i brought a Volkswagen there a couple of... - h09004119

Naveen Howard i brought a Volkswagen there a couple of weeks ago the service was great the process was easy the sale people there are great .but the sale person i had was very nice and knowledgeable about Volkswagen he made the process so painless I don't like shopping for cars but my sale person made it enjoyable Mr. Ken Brown is a great salesmen I'm going to recommend all my family and friends to Mr. Brown. Naveen Howard

Ok but not the best place - ThomasPhob

People were nice, but the cars weren't that great. I looked at two that both had the check engine light on. Guy told me it was a sensor but I don't know for sure.

Great dealership, great customer service, extremely - cuzztrain101

Great dealership, great customer service, extremely friendly and helpful, and made the buying experience very easy.

Awesome group of people - Evofan

Everything was smooth from the moment I called them. Evo was just as described and I could not be happier with my purchase. +5 dudes!

Found A Car On There Website I Liked. Went To... - TravisJunior

Found A Car On There Website I Liked. Went To Dealership, Car Was Not There, They Said It Was In Madison Wisconsin At There Other Lot. So I Drive Another Car Just Like The One I Wanted And Its Okay. We Get Financing Worked Out For Car In Madison, Dealer Said The Car Will Be Here Monday. Called Today The Dealer Said "Oh Well There Is Another Offer On The Car In Madison.

Wonderful and easy experience! - alxhndrsn89

Wonderful and easy experience! Highly recommend this dealership, Mark is awesome, true professional! Fast and easy, smooth process beginning to end

Listing said no/minimum damage. - Mheg

Listing said no/minimum damage. The car had a bunch of damage including a broken side mirror and burn marks all over the interior.

Their willingness to present the history of the vehicle. - BlessedTbp7

Their willingness to present the history of the vehicle. The owner also had his mechanic to update changes to the vehicle as requested after I had an independent mechanic to look over the vehicle. I recommend A-1 Motor Sales in Schaumburg IL.